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February 2024 by Jenny Joseph
Wonderful customer service. Scott is super helpful. A great experience overall.
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January 2024 by Brian Mark Wise
Reserved a closed trailer, got there at 8 am, had the trailer hooked up and was on our way by 8.10, returned it by 3.30pm, they unhooked me and checked me out with receipt by 3.40pm. Very efficient and business like.Great service.
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December 2023 by Ahmad Walid Aziz
Disappointing Experience and Unjust Charges with U-Haul RentalI am writing to express my disappointment and frustration regarding my recent experience with U-Haul at this location I recently rented a moving truck from your facility, and unfortunately, the overall experience has left me dissatisfied.To begin, I was charged a $50 cleaning fee, despite returning the truck in a clean condition with no visible trash. Additionally, there was a $51 charge for fuel, even though the actual cost of gas for my trip was only $20. I find these charges to be excessive and, quite frankly, unjustified.Moreover, there were several other charges that brought the total to $238, which I believe is an unreasonable amount for a moving service. This experience has left me feeling misled and frustrated, especially considering the initial appeal of choosing U-Haul for my moving needs.I must express my dissatisfaction with the service and the unexpected financial burden these charges have placed on me. It's disheartening to feel that I have been taken advantage of, especially after receiving numerous calls from your location that influenced my decision to choose U-Haul over another option in Dublin.At this point, I am compelled to share my negative experience with others, and I am seriously reconsidering using U-Haul in the future. I believe in fair and transparent business practices, and unfortunately, my recent encounter with your company has not aligned with these principles.In contrast, I have heard positive things about another rental service in Dublin that is conveniently located for me. Initially, I was considering their services, but the persistent calls from U-Haul swayed my decision. Now, I regret not choosing the alternative, especially given the issues I have encountered.I hope you understand the impact this experience has had on my perception of U-Haul as a reliable and customer-oriented rental company. I trust that you will address these concerns promptly and consider reviewing the charges applied to my rental.
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June 2023 by Google user
Super friendly and helpful staff, even though I showed up at the last minute for a truck and trailer rental. I even left something there but they were still there after hours once I realized it and turned around and I was able to retrieve my package. Thanks!
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June 2023 by Caleb Lyftogt
Super friendly and helpful staff, even though I showed up at the last minute for a truck and trailer rental. I even left something there but they were still there after hours once I realized it and turned around and I was able to retrieve my package. Thanks!
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April 2023 by Azfar A
Rented a trailer for the first time. Eric was very kind in explaining everything and setting up the trailer to our SUV. Trip went smooth without any hiccups. Great service at this location.
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April 2023 by Tyrone Parks
The lady behind the counter made the trip memorable.
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February 2023 by JuliAna Wasko
Kathleen and Scott, you guys are amazing! They made me feel like family... took great care of me, my truck and answered every question I had. These 2 alone are reason enough to use Uhaul in Pleasenton, if they are your crew, you can rest easy knowing youre in good hands. Thank you both for going above and beyond!!
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February 2023 by Devu Patel
No a local number. Keep transferring to different department.
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January 2023 by Kevyn Knotts
We're from out of town, and needed to make a emergency move, and this place is awesome! Zach provided our service, but Kathleen and Scott were also extremely helpful and friendly. I'd definitely recommend U-Hau of Pleasanton if you're in the area, or passing through on a emergency. Thanks guys
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January 2023 by Tyler Stick
Sierra the manager is very discriminate or racist and charges people by color of there skin rather than same price and she lets people live in there motor homes where they store them at in the back of the facility I’ve see people coming out of there motor homes and exiting through the secured gate then come back and head back into there motor home and sometimes fire up the generator they’ll use the storage bathroom because they don’t have the waste hooked up obviously and heard one of they guys tell someone else that Sierra was cool with it aslong as they didn’t attract attention
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December 2022 by C Lo
One of the biggest uhaul places I've seen so far. Nice people working at this place too. They actually check and clean out the trucks as they are returned. Cameras all over the place for added security. This is definitely a place I would go back to even if its out of my area just because of the quality of service provided here.
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November 2022 by Cecile Henderson
I love going in there. Everyone is always so very nice and helpful!
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September 2022 by B R.
I picked up a UHaul truck from this location recently. The owner gave us the keys to our truck and just told us to go outside and find the truck number that matched the number on our key. He didn't walk out to the truck with us. Turns out there was damage to the truck already and I ended up having to pay for it. I got the Uhaul home and loaded it up- I didn't sleep that night because I stayed up all night outside with the Uhaul to make sure nobody broke in or damaged it. When I took off, I paid for gas at the pump to make sure the truck was never left unattended. When I turned the truck in (at a different location) they said there was damage to the truck that wasn't there before. Even though it was already there, the other Uhaul had pictures to compare it that weren't up to date. Where that damage didn't show. So I was charged $290 additional to pay for this damage that was not my fault.Update on this review:Today somebody from Uhaul called and followed up on my review. They understood that I didn't cause the damage and refunded me the charges for the damage. That was pretty terrific! This leads me to believe it was truly an honest mistake and all is well that ends well.
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September 2022 by zane henderson
nice place. obnoxious painfully loud alarm that sounds for no reason, even if you literally don’t touch anything. makes me drop whatever i’m carrying.