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March 2024 by Mike Krom
Karol is Amazing! She is always so pleasant and nice! What a Great person to have as a Team member!
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November 2023 by Reesa Morris
Sales person stopped helping me mid way to help another customer... when I asked about it her reply was... I'll be right back!! I'm in customer service myself and I know this isn't the way to retain customers!
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August 2023 by Julie M.
Yay! Sally Beauty was there when I needed them. A traditional salon overprocessed my hair/highlights. I now have weird, white-blonde hair. Thanks for the products and the personal tips.
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August 2023 by Venna G.
i came in the other day with my wife and julia was an amazing help! Iha was looking for a few things and had ,a hard day she was extremely sweet and engaging and turned my day around even if I came off a little rude because I had such a hard day she showed me to all the aisles with the products I needed and showed me great deals and updated me on the best bang for your buck. the products she recommened were great ! usually go to the Livermore sallys and now I will definitely be coming out to Pleasanton, Julia is awesome, stacy give her a raise!!!
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June 2023 by Aloe Nickle
i was having some troubles at home bleaching my hair and Stacy helped give me so much amazing information and trouble shoot it! i don’t know what i would’ve done w/o her expertise :) my hairs gonna look amazing for this weekend thanks to Stacy.
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March 2023 by Mia
Very disappointed with my experience at Sally’s today. One of the store associates, April was highly disrespectful. Not only was she unhelpful in helping to find a solution in finding my account she was very aggressive and disrespectful in her response to me as well. I was speaking with another sales associate who was attempting to help me locate my account and April interjected herself into the conversation with food in her hand whilst offering no solutions and trying to shut down the conversation I was having with the other associate. After I asked if I could continue the conversation with the other sales associate who was actually trying to assist me she flicked her hand at me grunted a disrespectful and aggressive “whatever” and stormed off. She also made it a point to degrade one of her coworkers, one who actually assisted my sister and I the day before with our hair care purchases, blatantly in front of myself and several other customers. It’s a shame to see an employee be shamelessly disrespectful to customers as well as to her fellow coworkers. I have never been treated so poorly at a store before and it’s disappointing because I have been coming to this location for many years and have had positive experiences each time. Stacy Cutting, I believe this needs your immediate attention.
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July 2022 by Christina Harrison
This used to be a great one, but recently it hasn’t. Every time I come here the door is always locked or they are closed early. Please hire more people so your employees don’t take their break an hour before closing time and have customers just waiting and then have to hear “sorry we are closed it’s 8pm”. Lights are on, phone just keeps ringing, no note on the door stating when they are going to return. I HATE that this is my only option of Sally’s near my house.
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July 2021 by Chris Williams
Highly recommend!! Been in the service long time first time I feel like I really got a high and tight.
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April 2021 by Kat C.
Whenever I get the urge to make spontaneous DIY hair decisions, this store gives me instant gratification because the products I want to try -- from bleach to colors, masks, and toners -- are usually in stock and easy to find here. Staff are courteous and make in-store shopping + online pickups easy.
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March 2021 by Kaitlin Simoneau
Love the ion cream hair dye. Quality product!
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December 2020 by Monica G.
I have always had good service in this location. Most of the time the folks are helpful with questions and product knowledge. I gave it 4 stars because sometimes their product supplies get depleted and are not restocked fast enough. This could be due to COVID and things are just moving slower in terms of product fulfillment.
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December 2020 by Ash K.
Sally is the one beauty supply where I can always find a number of great products for my hair type in stock. Nice to deal with associates who are actually knowledgeable on the items they carry, they've helped me achieve great results experimenting with color over the last year. Good selection of hair styling tools at great prices; I've gotten some nice flat irons, a hair dryer, and a few clipper & trimmer (warranties available) sets as well. Also found some universal attachments for other styling tools I didn't purchase from here that worked perfectly! OPI, Ardell, Carol's Daughter, Andis, As I Am and many other great brands I love here at prices a lot less than other places. I've only ever encountered friendly and attentive service at this location. Perks and bonuses available when you use the Sally Beauty Rewards card.
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September 2020 by Stacy Cutting
Rachel and Roberta are THE BEST!! They always are there to help me get the items that I need. They are very knowledgeable and helpful. I always love shopping in this store! Great customer service!
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August 2020 by Sharlie S.
We went to this store at 11:30am today. There were signs announcing "open to the public" and about masks, etc. There was another sign with a phone number, if you want the option for curb-side delivery, or need to speak with someone inside of the store without going in. (See signs in pics attached) The doors were LOCKED, during posted open hours! AND- no one answered the phone! We have called a half-dozen times and nothing! So, we called the next Sally store (5 mins farther than this one) & they picked up right away, confirmed the stores ARE in fact open, and that we can come there. Ugh! So unprofessional and what an inconvenience! We drove almost 20 minutes, in traffic, during the work day, to that store and that's how they do business! How hard is it to hang a sign that says, "I'm sorry; we're closed today after all"... seriously... over it. Moving forward, we'll go the extra 5 minutes to the store who follows through and shows up. That is all. Rant over.Update: I wanted to give it another try. I had high hopes...Same issue persists...Every time. No one is there. No one answers the phone. EVERY other Sally Beauty in the area is open, answers phone and is very professional. This one.... rolls eyes... should just close the doors. Every other yelp review on here is similar to mine; except the one that looks like it was written by the owner or manger posing as a customer.
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July 2020 by Tracie Lynn Holifield
Love Love Love this place
