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February 2024 by Brad Hernandez
Waited for 30 mins past my appointment time.
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September 2023 by Atul MALHOTRA
The worst Lab ever!. The staff was quite rude. Visited this Lab for my spouses yearly physical. The person who attended us was quite rude and was not ready to give any information on the preventive care coverage and charged us co payment even after letting him know that this is part of yearly preventive care.
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August 2023 by Travis Smith
One employee did a professional job; however, self check in made zero sense at all no reason null useless worthless.
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August 2023 by Fred Villena
I was late for my previous 8a appointment, lady told me since I was late, they will consider me as walk-in, then wait for text message to go back about 10, I even told her, I’m disabled & I’m late since I’m dependent with my wife to drive me here, no disability consideration at all. on August 1,810a mobile check in didn’t work so I used the tablet to sign in ok, I was called to room 2, Chloe the technician did good on 1 poke blood work but be careful on their system coz I was charged for blood work which we were surprised it showed in their system coz previous bloodwork was no copay so 1 up 3 stars coz 1 poke blood work plus system co pay is not worth giving another star coz it will take to complain to get refunded, no 4 or 5 stars for this Quest lab.
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July 2023 by Katie Phillips
I think it’s really important for this location to talk to some of their employees about being respectful and kind to patients. Particularly the woman at the counter named Debbie. The woman who drew my blood was nice, however the woman at the counter -Debbie- was immediately rude and unpleasant. She refused to show me the bathroom after asking if I had a question and proceeded to ignore me, later came back and again I had to ask if she planned on showing me the restroom. She had a very passive aggressive attitude and treated me like I was not there as a patient. She then kept aggressively telling me to check-in, despite the fact I already had, and when I let her know, continued to be rude. I have never been here before, and to be treated so rude by an employee was not okay. I always do my best to be kind and respectful of others, and the same should go for employees. This lab should deeply consider working on educating some of the employees on how to treat people because it is ridiculous to be so rude working in a lab. Debbie needs some education on on why it’s not okay to act so rotten.
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May 2023 by Maria Mateo
The worst Quest diagnostics office ever!. The staff was so rude! And inconsiderate and uncaring to patients. I had an appointment 5/26/23 was late for 5 mins on my appointment and there's no big deal because there's nobody at the lobby waiting. The staff told me that I don't have an order on the system, so I called my doctor to fax the request to the office. The doctor office faxed 2 times and went through the staff said she didn't receive it. Now, I've been there for almost 1 hour my doctor office kindly email me the requisition to my email so I can get my TB test done. I told the staff if she can tell me the email adddress of the office so I can email it to her. She said no sorry we're closing but I said I've there for 1 hour and took the bus to get there please. And the other staff said no! I said wow! This is crazy this is how you treat your patients? I said nevermind and I left. I emailed the corporate about what happened and I told them I'm not gonna go back in this office nor recommend this office to anyone. I've been going to Quest diagnostic for awhile but now I don't know if I'm gonna go back to Quest diagnostic after this incident. I'm very disappointed overall specially the staffs on this stoneridge location.
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March 2023 by Peter J.
This place sucks. Unfriendly staff. If you have an appointment they won't even call your name and make you wait 2 hours to get your blood drawn. Meanwhile the staff are just on their phones and not even working. Whoever does the hiring here needs to be fired. Whoever runs this place is horrible at running a business.
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January 2023 by david co
Very unprofessional. Appointment was set at 310pm. We arrived 15 minutes early. Did not get to see us until 345pm and did not even know what test needed to be done.
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October 2022 by goli dadnam
It is terrible ,only one person working over there. I had an appointment yesterday but when I came here, it was closed. I wanted to reschedule it gave me 10 days later. I just came by walking, but that lady told me only I can come only with an appointment. It’s not fair. She just could say “sorry”. That’s it, but she didn’t .
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October 2022 by Sunny Wu
I used to come to this Quest because it was closer, but they never have appointment windows open these days, especially since the pandemic. You're better off going to Livermore or San Ramon.
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October 2022 by Carolina Drush
Only 1 phlebotomist the day's of Walk in are the past. Although, they continue to invite walk-in patients.
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September 2022 by James Lee
My son made an appointment and he got confirm message and replied he'll go.But next when he visited, they closed without notice due to maintenance.Not sure how they manage.So, we went Livermore lab for walk in, but it's challenging to talk with customer service.
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August 2022 by Peggy W.
Appointment = failLost art of staff keeping voices low and not yelling across the office to each other.Simple blood draw.. had to go back in once I got to my car since my arm was bleeding through the bandage. They were nice when i went back in, but this should not have happened. The girl drawing my blood was incompetent and I will let my dr know of my complaints.
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August 2022 by Eusebio S.
The employee there are so rude, we was waiting in line and was no one there and the girl who do drugscreen told us I can't take you in because I'm going to lunch at 11:30am and the time was 11:17am I don't recommend this place.
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July 2022 by Johnny C.
Megan was awesome! Had to come in on short notice for a pre employment drug screening but I didn't have an appointment. She walked me through the standby appointment process and was able to help me out. Such a life saver! She was very professional and courteous. Thank you Megan!