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June 2023 by Sydnie L.
Came by to try out some of the new products that just came out and wanted to replenish some of my makeup. Left with everything I needed and more :)As soon as we entered, Miguel quickly tended to us and was very helpful! He was able to shade match my mom and put together a new makeup routine for her. He was knowledgeable and took the time to explain each step. He was also able to help find what I needed and applied makeup on me flawlessly! He was very sweet! Everyone was so friendly. The displays and testers looked clean and even the music playing in the background was really good lol. I'll definitely be returning! Highly recommend!
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June 2023 by Martha Kassa
I m Mac customer almost 15 years very helpful, friendly & exceptional customer service J she find great makeup for my skin give me a good advice she took all her time make me beautiful I purchased great makeups I m so happy to find her & this store differently I will comeback thank you so much for helping me & find great makeup for me ??
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June 2023 by An L.
Ran in to quickly try some lipstick shades I researched online. Was with my 3 year old and it was close to dinner time for us. If you know toddlers, we were on a time crunch. Kat immediately greeted me and was sooo helpful. I am pleasantly surprised by the stellar service bc I don't always expect to be attended to at beauty counters. This is not really a kids' place; she and the other employee were so sweet to my kiddo. Just great experience, great products. Got me obsessing about the powder kiss lipstick colors. Thank you Kat!!
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May 2023 by Barbara H.
I would like to give thanks to a wonderful team. Miguel is so inviting and charismatic. What a wonderful person to have guide you through beauty. Also, Jacqueline is a very sweet and kind soul. This store is the one if you're looking for a pleasurable experience.
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May 2023 by Latisha Shaw
The manager was so nice. Great service
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January 2023 by Shruti Agrawal
Horrible horrible customer service. This lady name starting with J, was extremely rude and kept avoiding while reaching out to others who are still looking around and discussing among themselves. I was in a hurry and walked in to get one specific item and I just stood there waiting for her while she chit chat with an older lady at counter(not billing), asking somebody to take a seat and get eyes done while they are clearly not interested etc. when I say just please bill this item as I need to get back to my baby waiting she says that’s on me, and she is sorry I have a baby waiting!! So rude!! I would never go back to this store
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September 2022 by Evangelene G.
I was visiting DMV to take care of personal business, but since I've been collecting empty containers since 2020, I decided to bring them in for new lipsticks. This is where I can get caught in a rabbit hole and had a great experience. I went in and I forgot who helped me, but she was SO AWESOME! I told her what I have and what I want and she helped me find two colors. The second one was something I didn't even consider, but now I wear it regularly. Service was so great that I decided to stock up on concealer, powder and setting spray - I spent more than I planned but it was basics I needed. What I always like is learning new techniques like applying concealer to make me look younger. I also set up an account so they know on my next visit I recycled a few containers and they can track when I'm eligible for my free lipstick, etc. I have been a MAC fan since the 90s. I have gone a stray with other brands because they serve their purpose, but I will always be a MAC girl.
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July 2022 by Jewel Jace
Employee Miguel - Customer Excellence! I have not worn mascara and lashes for 5 years. I was waiting for your colleague who was incredibly kind and greeted me with a Huge welcome and smile. Miguel my lashes and mascara was a hit last night at the corporate event! Your attitude and extensive knowledge eased my fears! I hope MAC read this and if you're not in a LEADERSHIP role than you should be. Thank you for a great make-up experience. you should be. You are
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May 2022 by E M
When one is looking for products, or help for that matter DO NOT go into this store. Instead, head right into the JC Penney (same floor) store and go into that Sephora. Those ladies are 100% classy; customer service driven, and helpful. The staff in this store may be, "digital natives," but they know nothing about customer service. I was directed to find a product, while other customers were taken to areas to look at product (rude). The cashier was more interested in telling tales of his move from Los Angles then expertly helping the 10 people in line. It took him 15 minutes to ask for help--none came! He tried to help a young woman set-up payment (android), maybe for a discount but was getting no where. It was sad. As I waited, I found my product online. I left without purchasing and will not be back ever! Let's just say you need to hire people who want to help everyone, not a select few.
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December 2021 by Lisa Oliver
Friendly, helpful staff. Talented makeup artists. Great deals on products. Would definitely visit the MAC store again.
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August 2021 by Barbra Brooks
Mac my go-to place for eyebrow pencil. Not convenient going into the mall just for that. Store is always noisy and busy.
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August 2021 by Sahana Kumar
I came in super last minute for some makeup help and they helped me so well and were so sweet! S/o to Ashley for being so helpful!
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May 2021 by Mari S.
Chanel is soooooo nice! She has a great personality and is so helpful. Sometimes when you go into makeup places the staff can be kind of mean or grumpy but not Chanel!!! She is literally sunshine in human form. I will definitely be going back there because of her.
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April 2021 by Chelsey L.
Best help I ever had hands down I live hours away I am down to make the drive Chanel was so helpful I can't thank her enough for my nice skin
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February 2021 by Candice R.
I just swung in to grab lip liner and the sales girl was soooo nice. I'm 50 but she sold me things that didn't make me look like an old clown. I actually looked nice!!
