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November 2023 by Francisco Elisea
Love the shoes great place to buy and cheap
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February 2023 by Zach G.
Only one experience here: bought my wife's wedding band at the jewelry counter. Getting service was relatively quick, and the woman who helped me was very kind, knowledgeable, and listened to what I was asking for without trying to up-sell me on things I didn't need and would ultimately be unhappy I purchased. Great spot to buy jewelry.
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February 2023 by Ruchi p.
I recently visited Macy's at Stoneridge Mall and had the pleasure of working with Sandy Sweiss at the Mac counter. She was an absolute gem, she helped me pick up the right shades. Her patience and knowledge made the experience enjoyable and stress-free. She took the time to understand my preferences and offered great suggestions that I would never have thought of on my own. I was extremely impressed with her professionalism and friendly demeanor. I would highly recommend Sandy Sweiss, at Macy's Stoneridge Mall, to anyone looking for help at this section.. Thank you for a wonderful shopping experience! Macys needs more people like you Sandy. Keep up the good work.
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January 2023 by Carolen M.
It's interesting to reread my review from last time as it seems like things have changed a little. They do now have a dedicated area for online pick ups and/or returns. Specifically really ONLY for online orders. Don't even wait anywhere else in any cashier area to do a return. They'll just point you to the online pick up area which is what happened to me when I waited in line at one of the cashier areas and they said they don't do returns for online orders only in-store orders.I wish they had a clearer sign for online order returns as it wasn't clear that you could only do returns at the online order pick up. Either way, it's tucked in the corner of the floor with women's clothing. One line for returns and one line for pick up. The pick up line is shorter and they actually handle them first before folks in the return line even if the line for returns is super long. I was in the super long line. It took quite a while to get my return completed and it literally took only a couple minutes. I guess it was just my luck. There were two folks handling everything.Again still not too bad though it was a weekday afternoon. I didn't realize it would take so long, but then again it was near Christmas. Just don't do returns any time close to Christmas. It'll just be crazy. Otherwise, know what you're getting into.
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January 2023 by Virginia K.
I can't believe how difficult they make it to purchase some thing at Macy's. I was in the men's department today where they were at least four employees but only one working register with a long line of people wanting to actually buy merchandise. The rest of the employees were re-marking items and generally paying no attention at all to customers even though the manager was on the floor. I guess the idea of Customer service is just completely gone
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October 2022 by Sarah S.
Wow, I've never received worse customer service. I think I got better service with the IRS. You have to dig deep into the dregs of society to find workers this bad. And they only have one register open on each floor. Hey Macy's! I know times are REALLY tough for you but hiring total assholes really isn't going to help.Never going back here again
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October 2022 by Tae T.
We went for the toys r us addition and we were not disappointed ! It was sooo many things to look at BUT these are the only photos I was able to capture !
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October 2022 by Dominique D.
Great customer service on a Monday afternoon from Dee and Roian! Professional and personable! Store was really clean and I was able to shop comfortably in the fashion jewelry section. Would recommend and would definitely come back.
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June 2022 by David N.
We went to Macy's to shopping ,We are one hour waiting to find some one help us only 2 register macys need more people need new managers to manage the store hiring more people
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May 2022 by Jean S.
Went to buy a suit in mens department, not one sales person. They paged someone and never showed up! Mens dept is a mess, disorganized. Then went to return a item, line 10 people deep! One employee working that dept. what happened to Macys!
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May 2022 by Danielle J.
5/28/2022 - Today was NOT my day to go shopping!! First, I went to the shoe department to look at tennis shoes, the ones I picked out were the ones that they sold out of. Then I went to the Mac counter to purchase some make-up, they didn't have the shade of lipstick I wanted and neither one of the ladies working in the cosmetics department were familiar with Mac products. Then I went over to the costume jewelry department and picked up a pair of Donna Karan hoops that I liked, but their was no cashier. Totally frustrated I just left!!!
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April 2022 by Eliza D.
I am an employee in the mall. I do not work near the location that this store has put a coffee/snack bar in. Prior to the pandemic, if employees in the mall wanted coffee/tea, etc, they could go to Starbucks. Some businesses have 15 minute breaks, so the Starbucks app could help us order ahead and since Starbucks was in the center of the mall, it was centrally located for everyone in the mall to be able to use their services (and sometimes, get free stuff)! Since Starbucks never re-opened after the pandemic, there has been only one coffee/tea choice in the mall, which just came in, and it was a barista machine, which could use order ahead, but was limited and expensive. Macy's advertised 'Starbucks' but without an app, and having the cafe on one end of the mall, anyone from the center of the mall on had a longer walk (thus using a huge portion of their short breaks to walk to the location). There is also no order ahead, and the products used that are advertised to be 'Starbucks', are what they sell in grocery stores, not at the Starbucks locations. This is not a win-win for the customers. Also, I've experienced long waits, bad barista's (especially the one I had today who sold me a salad with no dressing, and when I got back to my workplace, and discovered this, I had to take 10 more minutes of my lunch time to walk back and ask for dressing, which he vanished in the back to get and wasted even MORE time). The salad was over $7 and was wilted. The hours of this cafe are limited, there is always a line, and a closed for lunch time that doesn't address when they will be back. Furthermore, an unnamed source that works for the Mall told our workplace that Macy's was blocking Starbucks Inc. from returning to the mall because they wanted to occupy the Starbucks new location that was opened, just before the pandemic hit! PLEASE ADDRESS THESE MANY ISSUES! This is not a solution for the many mall employees who have very little choices when it comes to going out for food!
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March 2022 by Ryosuke G.
As we were browsing through suits and trying them on we noticed one of the workers looking at us as they walked around. We didn't mind as we know they were only trying to prevent shoplifting in their stores until a man started to approach us. Confronting us he began asking what we were looking for and if we need any assistance. We said no but he decided to follow us anyway into the changing rooms. He waited outside the exit blocking the entrance as we began to feel unsafe by his presence. I showed my father the outfits I will be wearing for the prom I will be attending soon. The man decided to join in our conversation only to judge my outfit saying that it was too loose and didn't look nice on me only to oppose that they can fix it only for 40 dollars. We decided on one and paid at the front cashier which the man left us. We were not too happy with our experience shopping at Macy's nor did we will safe with the employees.
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February 2022 by Evangelene G.
As a kid, Macy's used to be the exclusive store growing up. I mean, I saved my allowance/part time job money for a nice sweater or boots. Now it's just an average, nicely furnished/almost off-price retailer. Flash forward and it's basic. I noticed overall in retail that they are not carrying too much inventory in the house wares department or did not have what I need (that shortened my visit). I did pick up a Fiesta bowl because I always wanted to have a Fiesta collection. It was tempting to buy a little more but I'm in the middle of a kitchen remodel, so all in good time. Fortunately, I was able to get a sales clerk to process my sale in a timely manner, so I can get in and get out of there. I noticed on the way out, there are a lot of men's clothes, probably more than anyone needs that was on clearance. Maybe their buyers over did it during the winter season? It's a hit or miss, but I prefer house ware shopping over clothing shopping. I don't think I purchased any clothing from here in years. Then again, I was buying online for the last two years.
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February 2022 by Gwendolyn Alexandria M
Customer service was fabulous in the children dept. 5 star ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ service.
