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April 2023 by Mike Stoner
Ellen C. in Pleasanton, CA is a true professional and an outstanding tax preparer. I would recommend her in a heart beat!
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March 2023 by Shelby James
Absolutely love our advisor! She is hard working, passionate about her job and very caring to my needs! Highly recommend using!
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March 2023 by Google user
Absolutely love our advisor! She is hard working, passionate about her job and very caring to my needs! Highly recommend using!
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October 2022 by Katrina L.
This year I had a mess of taxes and I went to Melissa for relief. She cleaned everything up for me and I left there knowing more about finances than I ever have, plus I got money back on my taxes. I highly recommend going to her, we had a good time and the meeting, and the experience was certainly five stars.
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September 2022 by Gaurav K.
This review is for Melissa Cook. This past year, we received a letter from the IRS stating that we owed some large taxes due to some of the transactions we did in crypto. The letter was pretty scary due to the large amount that was reported incorrectly by the crypto exchange to the IRS. We reached out to Melissa and explained the full situation. She listened to us very patiently and went over the statements thoroughly while explaining to us, that she would have taken our case, had we come to her earlier. She was pretty confident on the response she was going to present to the IRS but explained that due to the deadline which was in a week, our better option would be to hire a tax attorney and file a case ASAP. She explained that if we did not hear from the IRS in due time, we would be liable for the penalty without any explanantion from our end and this was a risk that we should not take. The clear guidance helped us secure a tax attorney and get the case resolved. We owe it to Melissa because she directed us to the best path for us. Needless to say, this consultation has made us go to her to file our taxes with her every year as we are confident that she would provide us with the best guidance that serves our interests. If you are looking for her services, we would highly recommend her, given our experiences where she is very instrumental in taking decisions that best serve her clients.
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July 2022 by Priscilla Vargas
Melissa was very helpful even though I’m out of the country she was patient and helped me out so much since I had not so much phone reception.
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July 2022 by Hokyun An
So good to have people with integrityUnlike the other 3 places I booked who only wanted $$
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April 2022 by Marie E.
If I could leave negative stars I would. Got handed off to this office last year when my cpa retired. James S did my taxes last year, but communication was extremely poor. Talked to a supervisor, and she said it would be corrected. Decided to give him another try this year. Uploaded my paperwork in early March. Heard nothing until 4/16 when he said he hadn't started my taxes yet, but would give me a status 4/18. Never heard from him 4/18. Called the office for a supervisor 4/19. Never heard a peep. He didn't do my taxes nor did he ever call me back. Reported to the state. Awful awful awful. Run far from this den of incompetence.
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April 2022 by M O
My tax expert was amazing! She is kind, knowledgeable, and personable.
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September 2021 by Yong Chan Kim
I have been suffered with H&R Block online service for a month. My case is still in progress now. Never fixed it. And I made a decision to meet Melisa Cook in office, she helped me a lot and find solution finally. My tax return got through her not H&R Block online. Even though charge me more than I expected ($420 for CA Tax return), however, it finished.
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May 2021 by Sway Scrubs
My tax advisor did not make me feel confident that she found every tax deduction and credit possible. She didn't ask me any questions to understand my business. She actually cost me $5000 in taxes.
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May 2021 by Ed Kim
I have been suffered with H&R Block online service for a month. My case is still in progress now. Never fixed it. And I made a decision to meet Melisa Cook in office, she helped me a lot and find solution finally. My tax return got through her not H&R Block online. Even though charge me more than I expected ($420 for CA Tax return), however, it finished.
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May 2021 by Susan Guerrero
The fast, courteous, and knowledgeable services were wonderfui.
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May 2021 by Biamca R.
I wouldn't recommend this H&R Block location if you are looking for a tax preparer that is dedicated to making sure you receive any possible deduction or credit. My tax preparer did the bare minimum and didn't ask me any questions the entire time to learn about my business or any deductions I would qualify for. I had to mention the home office deduction in order for me the tax preparer to submit it. Even after mentioning it the tax preparer seemed confused about how to enter this information into the system. All in all, she cost me about $5000 worth in taxes due to errors.
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April 2021 by Tony Capretta
Florence does a great job. She is thorough and she catches my mistakes. She shows that she cares. I will return to Block Advisors again.
