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August 2024 by didi ignacio
Poor and rude service.
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July 2024 by Harpreet Kaur
I am expecting the owner of this UPS store to read this comment , you need to be aware about the kind of customer services provided at your store.
The experience was extremely disappointing, primarily due to the unprofessional behavior of the staff member at the counter. She insisted that my parents communicate in English, despite their limited proficiency, and refused to allow my sister to assist with translation.
It is important to note that many institutions, including U.S. embassies and federal agencies, provide translation services to accommodate non-English speakers. This approach underscores the importance of accessibility and respect for diverse linguistic backgrounds.
Additionally, when we pointed out an error in the notary service, the staff member reacted defensively rather than addressing the issue constructively. My sister, who remained courteous throughout, sought assistance at another UPS location where the issue was resolved without difficulty.
Given our extensive experience with notary services, it is clear that the problem was not with our understanding but rather with the service provided. We hope that future interactions at your store can reflect a higher standard of professionalism and customer care.
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May 2024 by Jacqueline Paytas
Quick service
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May 2024 by Farrin Choppa
SLOWEST, SLOWER, AND 35 MINUTES LATER STILL HERE ......one person and it took 40 min to print 6 pages and one notery.
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March 2024 by Charley Daly
Easy to get my stuff notarized and great price for services
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March 2024 by Jonathan Young
Customer service. I was immediately acknowledged when I entered the store. Never has that happened in all the many UPS stores I've been to. Service was friendly, easy, and swift.
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February 2024 by Tanesha Moore
Prices are bit much, but employees are helpful, kind and efficient.
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February 2024 by Phoenix Rising
I'm not sure where all these bad reviews are coming from. I've been going to this UPS probably since 2020 when returning packages after Covid lock down, to return Amazon packages and various business needs. I'm there frequently and the service is always excellent! And I'm picky about good service! The economy sucks and everything going up. Not just UPS. And the service members always give a heads up on pricing when I'm there so there are no surprises. I think UPS just had massive lay offs too. It's not personal businesses have to charge for the extra things. They are trying to stay afloat like everyone else. The economy is the worst it's ever been! Despite this the service here at this particular UPS has always been excellent!!!
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December 2023 by Amber R
I can’t believe how far UPS has fallen. They tried to charge me a dollar for some tape to my package. The associate who helped me was professional and courteous which is great but when I asked him why he has to charge me for tape his only response was that his manager said so. Really disappointing and makes me want to take my business else where so I don’t get nicked and dime over every little thing. Shame on you UPS!! We all know you have plenty of money !
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February 2023 by Cali Flower
Absolute rip off they charge you $4 just for them to read your email and then another charge to print a page if you're broke then just say that but stop ripping ppl off
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January 2023 by R R.
Have been coming here for awhile and recently they have new employees. The gentleman that I last had service from was so nice! He helped me with the paper tray and was not letting the difficulty of the machine get in his way. He fixed it pronto. A true Xerox warrior! Great attitude and wonderful fun conversation that even other customers jumped our conversation, while they had a short wait. All were happy!
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December 2022 by ilan yosef
The awful experience I had in this place is something I will never forget.I walked in with my 3 yo, and needed to ship some boxes.My son, as a curios 3 years old boy, started to touch some of the things and play around. My hands were full with the boxes, and I tried as much as I could to control the situation.The guy who helped me, that later on introduced himself as Shein, the manager(!) of the location, obviously doesn’t have even one percent of emotional intelligence, said in these exact words “if you don’t calm your son down, I wont help you and you have to go to a different UPS location”I was so shocked, I didn’t believe what I’m hearing. To yell at me as a mother because my THREE YEARS OLD was only being a three years old!This was a humiliating situation and I will never ever go to this place again.
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November 2022 by Cymon T.
Shane was certainly very knowledgeable and helpful. hands down best UPS treatment I've gotten.
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October 2022 by Peter C.
I dislike coming to this location, because the guy who's always at the front counter doesn't show any customer service or friendly. Before they used to have friendly staff, but recently with this guy (forgot to catch his name), just make it not such a great experience. I'm there to drop off packages, at least greet and show some customer service instead of acting like we're there begging for his assistance. I usually go to the location in concord, but I was around the area and hope it was a different staff at the counter. Will avoid this location.
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October 2022 by XO X.
Came here for notary. Called beforehand and they answered right away. The whole process was great, excellent service, super easy and fast. Also very caring and provided me a chair for comfort. Highly recommend this location! Thank you.
