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January 2024 by Deborah H.
Bought my husband a starter jacket for Christmas. When we took it out of the package it had a spot on it. I sent them an email to the customer service. Almost two weeks went by I had to spend an hour on the phone to trying to get the customer service because they had not responded to my email. when I finally got them the person I spoke with made excuses about why they had not answered my email. She then proceeded to send me an email response while I was on the phone. she then tried to tell me I would have to pay to return it to them I asked why would I pay to return a damaged jacket you sent me. She then said she misunderstood me. She asked me to send a copy of the packing slip, a picture of the damage and picture of the jacket with tags attached and they would try to find me another one or refund my money. She asked that I send the information and she would get back to me in 3 days. Now it has been two weeks no response. I tried to call today I spent 1hour and 30 mins waiting for someone to answer the phone and it cut me off. Spend your money somewhere where the customer service is better I definitely won't spend any more money with them.
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December 2023 by Theodore Harrison III
Great customer service. Must sale items are online only.
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October 2023 by Anna N.
They can work on their customer service. The only person who greeted and acknowledged me was the security person. The employees didn't even make eye contact with me until I approached the counter but acknowledged everyone else in the store. I would understand if they didn't acknowledge anyone in the store but it really felt like I was invisible for awhile.
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October 2023 by Raven R.
Alan who works at this store sold me a pair of shoes that had a messed up box and previously worn with a stain on the tip of the shoe. I returned it and question him what was his reasoning of selling some shoes in a terrible condition, his reason was "I grabbed them from the bottom of the shoe stack, I didn't know they were damaged and already worn". After saying such an excuse he proceeded to tell me on the phone before the return that he has several pairs of air forces and wouldn't have thought that would have been a problem given all the air forces the store gets is brand new shoes (Another phony ass excuse) All I'm saying is I'm not buying no shoes from this store nomo and if my money from what his excuse of "did not fit" don't return to my card, They gone get a good visit from me and imma walk in there with nothing and leave with something . Some people gone be a lesson and if I gotta be one best believe it's gone b a good one. Y'all betta hope my money come to my card.
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October 2023 by Rosa Alvarado
Perfect
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September 2023 by Marz Martinez
I like the different varieties of colors and styles of the sneakers ? I like here. I usually have a hard time finding stuff I like, but this store has great style and selection. They also have some fits to match some of the shoes. I'd recommend paying this place a visit, even if it's just to look.
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June 2023 by Michelle G
Loved the service amazing shoes and good clothes. Me and my mom, 2 brothers went their and got 5 pairs of shoes love this place I really recommend it for Nike shoes, Jordan shoes, converse shoes, and van shoes!!!
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April 2023 by Jennifer Alcantara
Wonderful store with plenty of shoe options. Betty was helpful, patient and very attentive. Betty provided amaZing customer service all with a beautiful smile!
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February 2023 by Allen Krocker
Never been their
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January 2023 by Michelle Rezentes
It's a nice store but the people do not greet you when you come in the store and you have to ask them for the help before they ask you if you do need help
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December 2022 by jeff rodrigues
Didn't open up until 11am
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December 2022 by Tej Gill
Very rude employees, giving attitude over little questions on the phone and in person
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October 2022 by Sunil Lama
No good , shoes are good but service is poor .
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September 2022 by angie loves wolves
Great place for kids shoes a Nala not a lot of size varieties but I hope that near the future they could get a little bit more shoes variety size other than that a great place to go and get shoes for your whole family
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September 2022 by Nicole Hootman
Went in hoping to get my kid some sneakers and left wondering if this is even a real shoe store? It was very strange. There were five employees and a security guard working here and only 2 other customers but we could not get service. I was asked 4 different times if I needed help and I said YES, please, but then they would just leave and go back to the register to chat with other employees. Twice I told someone my son's foot needed to be measured and they looked at me like I had two heads. The second guy said, "Uh... lemme see if we have one of those... things?" Like... for measuring feet? He left and went back to chatting with his coworkers. We finally left. Two stars because everyone was very polite but just wouldn't help us. Have I completely misunderstood what a shoe store is for?
