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January 2024 by greg sherman
Caveat Emptor.I called up DeCarli's to see if they were open and if they filled consumer tanks that were brought in. The woman that answered the phone (just a "yes", no indication that I had called a business) finally confirmed that they do indeed fill tanks brought to their location. Once I arrived, the place looked less than professional; there were boxes and items stacked high in the lobby that, judging by the amount of dust on them, had been there for quite a while. The man behind the counter handed me a bill even before my tank had been filled. I asked about this and he said that the charged by the size of the cylinder, regardless of how much gas is actually put in. In my opinion, this is not fair. In addition they charge $20 for a 5gal tank. This effective rate of $4/gal is higher than the Shell station down the road ($3.19/gal). Maybe DeCarli's is adequate for onsite deliveries, but go elsewhere for filling up your portable tanks. I will not be returning.
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December 2023 by Devin Sanchez
I was looking for items, and I called this company the lady on the phone is so rude, not helpful. Does not care to ask questions. So unprofessional. Can’t believe someone would turn business away like that.
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November 2023 by Armando E
Thanks for the help, appreciate these guys
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January 2023 by Cecile Madsen
super great service..! that's why I post this review..: twice in the last few months they squeezed us into their busy schedule to help us out... highly recommend them as they also take the time to be thorough.
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January 2023 by Casey T
Don’t bother coming here, they will refuse to fill your tanks.
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January 2023 by Jennifer C.
Okay, first and foremost.. Amerigas quoted us at 2.99 per gallon. We just paid $4.50 per gallon with De Carli's. I asked then if they could base out average usage on 2.5% per day (which has been our average in the past two days) what our bill will be. The woman said I wasn't making sense, and the man said her 'couldn't' give me an average price. I just paid $700 for the past month, and the woman said that looks like an average bill and she isn't surprised to see this. You guys, we hear out 900 sq ft upstairs and out water heater ... $700 per month? I have never in my life paid this much for propane. They also REFUSE to refund you any unused gas, so you're basically forced to pay this astronomical price. The only reason we used this crook of a company is because this was the tank that was in the property. The man was (an old man in billing based in his voice) so argumentative, would inly answer my simple question with condescending remarks. Based on customer service alone, I'd rather pay $5 per gallon to a company who treats you like a person. WHAT A JOKE if a company. The guy was mad that we learned they are scamming people. We are literally walking to every neighbor and telling them to switch to Americas. Even with the hook up fee, they bill is still going to be cheaper. This is just an example of companies taking advantage of people and sleeping well at night. Terrible people.
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November 2022 by Max Kaufman
best place to buy propane in sonoma county
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October 2022 by Lana Sanchez
DeCarli's Propane delivered outstanding service! I have a second home which I recently (6 months ago) put back on as a vacation rental in Bodega Bay. I decided a year ago to switch propane distributers. DeCarli's was highly recommended to me by my property manager. I absolutely trusted her opinion as she deals with many homes in this area. Over the past year I have spoken a number of times with Alex DeCarli. He is very knowledgeable, polite and professional. As my very large tank was filled up a year ago, I worked with Alex to determine the best timing for me to switch. Alex clearly explained the process and steps to make this happen. Although DeCarli's would have made the change way earlier, I wanted to let the tank go down in level before changing propane companies. I couldn't let it run out of propane, but also didn't want to lose out on the propane that I had already purchased. The supplier I had WOULD NOT give me credit for unused propane. That is a lot of money going to waste! Alex indicated that DeCarli's would credit me for the gallons that I had in the tank. Wow! The 'above and beyond' what DeCarli's is doing to credit me the unused gallons in my tank is what I am so impressed about.DeCarli's called me in advance (a week before and the day of) to indicate the time when they would arrive; they arrived at the time they said they would! The actual tank swap was amazing! My home is right on Highway 1 in Bodega Bay, and traffic is non-stop. This is 2 lane highway, and has power lines right overhead. Alex and his worker, Ricardo, were absolutely amazing in removing my old tank, and placing in their tank. They are taking my tank back to their business site to drain it, and will then bring back that tank to my yard. Once the new tank was installed, of course they put in the time to do all the necessary pressure tests, checks and relit the pilot lights. Before leaving they made sure that every appliance in my home that is run off propane was working smoothly. Ricardo even helped me with something else that was totally unrelated to this propane tank swap. Such customer service !! Amazing!! I without reservation, recommend DeCarli's for your propane needs. They deliver an outstanding service!!
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September 2022 by Lana S.
So far I have to say that DeCarli's Propane has delivered outstanding service! I am just at the beginning of using DeCarli's for my propane service in Bodega Bay. I decided a year ago to switch propane distributers. DeCarli's was highly recommended to me by my property manager. I absolutely trusted her opinion as she deals with many homes in this area. Over the past year I have spoken a several times with Alex DeCarli. He is very knowledgeable, courteous and professional. He is also very upfront. I had a large tank (289 gal) , and it was filled up a year ago by the other company. I felt I was way overcharged. I worked with Alex to determine the best timing for me to switch. Alex clearly explained the process and steps to make this happen. I wanted to let the tank go down in level before changing propane companies. But, as I started renting my home out in the Spring, I was concerned about getting the level down enough and making certain I wouldn't run out of propane. Additionally, I didn't want to lose out on the propane that I had already purchased. The supplier I had WOULD NOT give me credit for unused propane. That is a lot of money going to waste! Alex indicated that DeCarli's would credit me for the gallons that I had remaining in the tank when they did the swap. Wow! DeCarli's is going 'above and beyond' to provide this credit to me for the unused gallons in my tank. DeCarli's called me in advance (a week before and the day of) to indicate the time when they would arrive; they arrived at the time they said they would! The actual tank swap was amazing! My home is right on Highway 1 in Bodega Bay, and traffic is non-stop. This is 2 lane highway, and has power lines right overhead. Alex and his worker, Ricardo, were absolutely amazing in removing my old tank, and placing in their tank. They are taking my tank back to their business site to drain it, and will then bring back that tank to my yard. Once the new tank was installed, of course they put in the time to do all the necessary pressure tests, checks and relit the pilot lights. Before leaving they made sure that every appliance in my home that is run off propane was working smoothly. Ricardo even helped me with something else that was totally unrelated to this propane tank swap. Such customer service !! Amazing!! I without reservation, recommend DeCarli's for your propane needs. They deliver an outstanding service!!I
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August 2022 by Daniel R
Really friendly and its clean and safe they recertify propane tanks. prices are good and they support the community also
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May 2022 by Scott J.
The owner is not a nice person. I saw her yelling at some poor construction workers For no good reason. She was belittling them and bragging about how much property she owns in Petaluma. I will never conduct business with someone so mean spirited.
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March 2022 by Dee M.
DeCarli-RUDE accountant. Just spoke on the phone to the nastiest person who has been with company for years. Charged us for checking gas to propane connection on a new stove. We questioned a bill received and were met with rude arrogance and should not be in charge of customer service. This person yelled at us for asking and tried to brush us off & hang up on us. We have been with them for 35 years and have gone through all their over-charges in the past whereas lawsuits were filed and customers such as us had to be paid back. Our credit was between $5,000 /$6000. check your bills!!! The only reason we stay with them is for "JENS". He is the driver that has been with them for years and he is a very nice person. We are soon leaving this company.
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September 2021 by John Wanninger
If you are camping North Coast and are in or near Petaluma and need propane, Go to DeCarli"s Propane, right off 101 and 116/ Lakeville on Wilson. Super helpful and friendly. Have always bought propane in Sunnyvale at a cost of $38 to $45, I am sure in town is costly, at DeCarli"s $20.00 total.
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May 2021 by John Arguelles
Unfortunately I like to work with local businesses but too bad the parents are leaving it to their son who won’t even return a call on an account that’s been working with them for 15 years. Use Mcphails. They’re professional and they call you back.
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January 2021 by Don M.
Since my last review I have gotten good response and service from them. Alex and team have helped by replacing the old tank. And next they are going to move it. They referred me to a contractor who was able to build a concrete slab and safety posts so that it can now sit outside the front fence. Thanks guys.
