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December 2023 by Kathryn H.
I was looking at getting a new vehicle. I was interested in buying a CR-V hybrid. My daughter recommend I go to Hansel Honda in Petaluma as she had a positive experience buying a new car from them. I was greeted immediately upon entering the showroom. I was introduced to Jacob Moore. Jacob helped me all throughout my car purchase. He did a great job! As a matter of fact everyone at the dealership were great! They were friendly and helpful.I felt no pressure to buy. This was a real plus as I was able to take my time making my final decision. Great experience! I Love my Honda CR-V Sport Hybrid!
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November 2023 by Steve K.
The sales person originally made my wife angry. She told him that she didn't want any extras because they tried to sell us gap insurance when we put a very substantial amount down which covered that. An extended warranty for three grand that you don't need because you already have a warranty for 36 months and if you take it out early, that means you wasted a few years. But we came to a mutual agreement and we ended up purchasing our car. One of my main gripes, we've purchased two cars from Hansel Honda. They like to nput a promotional sticker on your car without your permission and that's on every damn car. That angers me.
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October 2023 by Dale S.
My wife and I are very pleased with Hansel Honda 100%! We purchased 2 cars from them in the past and have been treated awesome! And now through the years the service dept. has always treated us with respect. They are always very pleasant and kind on the phone and in person. ( For example, Brandyn, she always has a smile and is very pleasant to deal with. She explains everything so clear. )The only negative thing I can say is closed on Saturdays, but they deserve to have the weekend off!Those who are not happy with Hansel, maybe they are not happy people inside and they should consider that life is stressful and the more we are kind to others the more it will be reciprocated and they may become happier people to deal with!Thank You Hansel!Dale S.
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August 2023 by Joan S.
This place sold me a car that has a myriad of problems, then sold me an expensive contract that was supposedly to make it worry free. Except every time I bring the car in (to Honda next store, also owned by them) they charge me $99. Whether it's to turn off a check engine light, due to their car's malfunction or it's an oil change it's about a hundred dollars. When there was a bent exhaust pipe they said it wasn't covered. $900 dollars was the quote. The guy down the street in Sonoma fixed it for $150. When I called last week to see if I needed to go to them for the supposedly needed oil change, they said any Honda could honor the contract. I get here and they say actually oil changes aren't covered (it was their system that told me to come in). So I came to a Honda for no reason. When I complained no apology. When I went to talk to the sales person about this $3500 service contract that has not covered even one of the four problems this year, he straight up said "the lesson is you should read contracts more carefully."Thats it. Great customer service. The two stars I'm giving them are for the one salesman who was actually motivated to sell me my car a year ago. The rest of them didn't even try. Go elsewhere and don't buy the automotive contract from Honda- it sucks.
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July 2023 by Victor H.
I bought a 2022 Honda accord last November from this dealer and it was my biggest mistake ever! I was promised free 5,000 miles service but guess what??? I went there with s big smile on my face to only find out i was deceived and basically robbed. Make sure you don't listen to what they say but what it's written on paper and signed by one of the officials there. I'm just disappointed
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June 2023 by Racquel C.
Hello! I wanted to leave this review for Hansel Honda Service Department. I had the pleasure of meeting with McKenna A, who helped me from start to finish at the service desk. I greatly appreciate her honesty and knowledge of vehicles and repairs/ equipment- as I know nothing! She was friendly and welcoming from the get go. She has went above and beyond to ensure I was in good hands and well taken care of.Thank you to McKenna for all of your help, the mechanics for your thorough and expertise work you have done with my car and staff for making my first time here at Hansel Honda such a effortless, easy and trusted experience. You are all amazing and have made my unknowledgeable car experiences such a breeze! THANK YOU!! & Happy Friday! :-)
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February 2023 by Gary B.
My wife and I purchased a new Honda Ridgeline yesterday. Very happy with the sales department and David Febles. No pressure at all and took the extra time to explain everything about the Ridgeline. After the purchase I stop by the parts department as well and very pleased with the help I received. Highly recommend Gary and Tina
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January 2023 by Annette A.
Now granted, I'm not giving it a full five stars because of customer service.Their parts department, specifically the receptionist. She was rude, very snide remarks after trying to ask a general question. She kept cutting me off, and I had to repeat myself and ask her to let me finish my sentence before she cut me off. She sounded like an older lady, but overall I will not recommend this place Because their parts Receptionist is very disrespectful. I will not be taking my car here at all for service. disrespectful. I will not be taking my car here at all for my service.In this day and age, customer service should be high, and being respectful to someone who can finish a sentence should be higher. Overall, Hansel Honda, you did Sonoma County POORLY! I would avoid this place at all costs.
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August 2022 by Don N.
Ordering a car through Hansel Honda? Read on. We were shopping around for an HRV, Liam reached out to us and said there was one coming in, price is MSRP, just need a deposit to reserve it. So far so good. But deposit needs to be done in person and a credit application will need to be filled out. Ok, that's inconvenient and unusual, but fine. Drove the hour to the dealership to put my deposit down, completed the credit application. Dealership informs me that Honda requires 4 references for the credit app. I have purchased from Honda before, purchased vehicles before including very recently, never been asked for 4 referenced. Ok, procedure is procedure. Paid the $1000 refundable deposit, got my VIN, shook hands, and left. 10 minutes into my drive home, Liam calls me to mention that Hansel Honda has a policy where I will only have 24 hours to pick up the vehicle upon its arrival. I said that's fine if you give me some sort of advanced notice, I live an hour away and I have some trips coming up. I asked what would happen if they tell me that the vehicle will arrive while I was out of town, or even on a Monday and I can't get there until the weekend due to work obligations, he stated store policy is 24 hours. I explained I just drove an hour each way, completed a credit application, provided 4 references, and paid $1000.00, and all I get is 24 hours, no guarantee of any sort of notice, to pick up the car? That is the store policy. So we reviewed our other options and elected to go a different route. I contacted Liam on 8/15 to inform him we would be pulling our deposit. He said I'm letting my impatience get the best of me. I explained their 24 hour policy left a bad taste which forced me to continue shopping around which led me to something better. Agree to disagree. He said no problem, I should have it back to me in 5-6 business days. 8/25, 9 business days later, I messaged Liam seeking status on my refund. He stated he just asked his finance manager to look into it. I checked in a few hours later, said I should have an answer by tomorrow. 8/26 I messaged Liam asking where was my refund. He stated it's being processed. I asked when can I expect it, 30 minutes go by with no response. I contacted my bank who stated no refund has been initiated. I message Liam this, he then responds that their system shows it was refunded yesterday, it should "taka a couple of days ago", I'm assuming means it will take a couple days. So I pointed out to Liam that he has now stated on this day that it was being processed, to refunded yesterday, to initiated yesterday. He apologized for the first time and explained by no means they are holding my money and told me to give it a few days and it should be in your account. I then asked for a copy of the receipt, again Liam stated he was busy and that he appreciated my patience. I gave him a few hours and then I messaged I will file a complaint with Honda. I then received a call from Luis who is assisting Liam, meanwhile I was already on the phone with Honda. I explained I am looking for the receipt for the deposit. He stated he would call me back within 15 minutes. I received the receipt shortly thereafter. FWIW, the receipt showed the refund was processed on 8/26 after I reached out to Liam (text messages and receipts are all timestamped). This market is admittedly unprecedented, with a ton of issues, however many dealers play games with allocations, many OEMs are requiring deposits and applications to be filled out in order for dealers to get priority for vehicles. A simple apology upfront and correcting the situation would've went a long way.
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July 2022 by Lindsey W.
We bought a new to us van in May of 2020. For some reason, our address was wrong in a couple places of the paperwork, but correct on most of the paperwork. We followed the directions the finance department gave us for correcting the documentation in the couple of spots where they put some random address instead of our address. So when we didn't receive our tags in a timely manner, we were surprised to learn that they had registered it to that random address instead of our correct address. We contacted the dealership and they said they would take care of fixing the problem. Imagine our surprise when renewal came and went in 2021 and we didn't receive anything. After spending hours on the phone with the DMV, turns out they still had the wrong address and Hansel hadn't updated anything. Things were supposed to get fixed and our tags were eventually sent to us. Fast forward to 2022 (2 years later) and DMV still doesn't have our correct address for some reason and I'm still dealing with DMV to get my registration tags. Now, that's the DMV's issue this year, but I wouldn't be wasting hours of my time every year on this if Hansel had done our paperwork right the first or even second time. I don't think we would purchase from them again.
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July 2022 by Ali C.
I m so sick and tired of this Hansel Honda there is a guy he is name Dillon who is pushy and doesn't make sense of what he is saying unprofessional just talking about money he doesn't even have a car in stock I ask him to leave me alone he just calls me again he is ball s*** they are asking delivery fee plus a color fee which is I didn't ask you guys need yo be more training stop to guys call me pls...
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March 2022 by Catherine R.
I purchased a Honda-Certified vehicle from Hansel Honda. My sales rep answered all of my questions. For example, when I asked about how much tire tread there was, he provided a report for that. In addition, the financial rep clearly explained everything about my options and my financing contract. Although the vehicle was gently used, Hansel Honda cleaned it very thoroughly. These days, it can be very difficult to purchase a vehicle. I was lucky because I was able to purchase a vehicle in excellent shape and for a fair price.
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March 2022 by Claire C.
The staff is very helpful and nice but i brought my car to the service department and I received a phone call that the car is not under warranty as the warranty expired in 1/21. I bought the car in 9/16 and the paperwork show that i have a 84 months warranty. In my book 84 months expire on 9/22 not 1/21. I am very frustrated as i wont have take the car there if i knew they are not going to honor the warranty they sold me 6 years ago. I really did not understand how you can short a warranty but after talking to the sale manager, he explained that the contract date doesn't start the day i bought the car, it started in 2014 When i was not the owner of the car. My extended warranty was already 3 years old when I bought it. They misleaded me and told me i was cover for 84 months Instead telling me that the warranty left was 48 months. Lesson learned, read the paperwork better especially the small print.
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February 2022 by Suzy P.
Hansel Honda was an excellent place to purchase my car:) Moises kept me well informed as too available vehicles and answered my every question via text and in person. Even after my purchase he has been available to answer any further questions. Nestor was my most amazing salesperson :) He helped me find the perfect vehicle to fit my exact needs. And worked diligently towards a smooth sales process. Financial manager Shane was kind and informative as well !! I definitely recommend buying from Hansel Honda :)
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January 2022 by Jason U.
Unbelievable terrible experience, Ed the General manager and the finance guy tried upping me $1,200 from the out the door price by charging me twice for the accessories. When I pointed this out they claimed it was an honest mistake but still couldn't give me the price quoted in writing by the internet sales manages Moises. Said that was just an estimate and in this market you just had to pay more. bait and switch no ethics or integrity's at this place - avoid at all costs
