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January 2024 by Akil Akil
Totally dissatisfied with Nike Pasadena and will never go back. Andrew the store manager was no help and operates like an AI robot!!!!!!!!
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November 2023 by Yessica C.
The store was super cute and organized. I also noticed a new shade of dark green active sets that were super eye catching for the Winter season.The customer service was super great as soon as I walked in I felt welcomed and Vivee the associate that helped me was extremely kind. I shared with her what I was looking for and she helped me with my search enthusiastically. She made the experience a lot more positive. Will definitely bring my business here again :)
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August 2023 by Armen Babasoloukian
I love Nike but this store is poo poo. the displays are narrow and difficult to navigate. I’ve been there 3 times trying to buy something and each time Ive noticed the fellow customers are rude and ill behaved It’s not a good look. The staff doesn’t care. I thought it would be a bit more classy but it’s the exact opposite. I’ll see you at foot locker or the swap meet.
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June 2023 by Jon Freeman
Great product zero service. Packed place and the three people working are helping nobody. One in picture ignoring about 5 people, and Teo hiding in back. Do not shop hear if you want to buy anything, maybe try footlocker across the street
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April 2023 by Andrew Lee
It’s a really small Nike store and likely won’t have your size or the product in stock.
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December 2022 by Matt O'Brien
The staff were so great and were a huge help. Great place great people!
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November 2022 by Jon Morales
Lots of selection and staff is nice and helpful.
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October 2022 by Christian A.
Came by here to check out some Metcons and we were greeted and taken cared of instantly by the employees. They were informative and stayed focus on helping you without distractions. Ended up buying two pairs of shoes and was informed to use my Nike App account for a 15% discount. Will def. be back here in the future.
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September 2022 by Roberto J.
The staff needs to go. Probably the worst non greet I have ever received ever at a store. Within 15 seconds they told me to go across the street to foot locker
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September 2022 by Mel S.
Horrible customer service. I went in a little after opening around 11:35am. I needed two pairs of cycling shoes. I walked around for a bit looking for them but couldn’t find them. There were about 3-4 employees in the store standing around talking to one another. I was not greeted by any employee nor was I asked if I needed help finding anything. I did need help finding cycling shoes or ordering them but since the employees were so busy talking amongst themselves they offered no assistance. Definitely no type of customer service whatsoever. I’m unsure what type of training the employees in this store receive, but at the least they should be required to greet customers and ask customers if any assistance is needed. Great customer service goes along way. This location is definitely lacking in customer service. I drove 25 miles to get to this location. I would have had a better experience shopping online. It is best to shop online and make any needed returns here. The employees here are horribly lacking in skill.
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September 2022 by Ian Aguilar
I was here to get shoes, and I asked what shoe I wanted and they had it, I get the size I wanted and I realized that they gave me the wrong shoe and they told me that the shoe it was out of stock even though they still have the shoe in stock. I even asked them if I can still get the other shoe and they said “no it’s done”My experience with this store was not satisfied.
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September 2022 by Valerie Cruz
The girl that helped us out was friendly, good customer service.
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July 2022 by Adrianne H.
The Nike Pasadena store sold my boyfriend a pair of sneakers with two different sizes in the box. We just returned them to the store but were pretty disappointed and shocked by how poorly the store is being managed. Wasted so much time driving back and forth to the store to get a refund. The style sneakers were sold out by the time we went back. So badly managed.
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July 2022 by Maria Espinoza
Loved their woman selection, they gave me free shoelaces, great service and a very clean establishment. Excellent customer service, they helped me find what I was looking for.
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June 2022 by Meli S.
Horrible customer service. I went in a little after opening around 11:35am. I needed two pairs of cycling shoes. I walked around for a bit looking for them but couldn’t find them. There were about 3-4 employees in the store standing around talking to one another. I was not greeted by any employee nor was I asked if I needed help finding anything. I did need help finding cycling shoes or ordering them but since the employees were so busy talking amongst themselves they offered no assistance. Definitely no type of customer service whatsoever. I’m unsure what type of training the employees in this store receive, but at the least they should be required to greet customers and ask customers if any assistance is needed. Great customer service goes along way. This location is definitely lacking in customer service. I drove 25 miles to get to this location. I would have had a better experience shopping online. It is best to shop online and make any needed returns here. The employees here are horribly lacking in skill.
