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January 2024 by Wensheng Mao
Waited for 15 mins for just dropping off the device. Short staffed and inefficient.
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January 2024 by Leslie Ruocchio
Beautiful Man helped me today! He was awesome! Took care of myself and many other's at the same time! I was out in 10minsThank You again Sir!
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January 2024 by Mary B.
This review is not directed towards the employees who are already put in difficult situations by the greedy corporations they work for. This is a review of my experience and I am hoping to save some folks from this little nightmare. If you choose Xfinity here is what you need to know: 1. You cannot call and speak to a store rep and when calling the 800 number, you are on hold for at least 30 mins before you can speak with someone for a basic question. If you are calling to cancel your account, good luck. 2. If you think it will be a quick process, please reconsider. I chose xfinity because it claimed I could just show up, pick up my equipment and set it up myself. After many phone calls, an appointment with a rep at my house and three days later, my wi-fi is still not set up. I find myself again, on hold waiting to get my questions answered as I write this review. It is so frustrating when all you get is a BOT and when you finally reach the correct department, you are still on hold. This is by design. 3. Even if you show up to the physical location to set up your account, you will need to do all the work on your own phone. I understand a business wanting to be more efficient but there is a basic level of customer service that should be required in order to not exclude entire communities like people who are not tech literate, don't have a cell phone, don't speak English or are illiterate; there are a lot of people who can't simply navigate to the link you sent them, create an account, add payment method and submit an order. This is insane. Corporations like xfinity need a wake-up call. Who is making these business decisions. Unfortunately, Xfinity is in great company when it comes to greedy corporations stripping basic services they are required to provide.
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November 2023 by Susana Ruspini
I was just at your store in Palo Alto on El Camino Real and got great service but the solution that he provided me to turn off the privacy on my house phone does not work.His instructions: 1 lift the receiver and listen for the dial tone.2 Press *803 when prompted free 3 to turn the feature off.Those instructions do not work, I could never get to step 3I am tired of Xfinity,Finally, my daughter helped me and I have my phone back. Nobody knows anything at Xfinity, they are there just to provide a connection, not great, last night, wi-fi was off for about an hour. If you are like me, that I watch movies in the middle of the night, it is not nice.
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November 2023 by Vin Ku
Super slow service
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October 2023 by Mike A.
They don't have a local phone number! Very frustrating . All I want to do is get a new remote!
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October 2023 by Robert Cuellar
I got my girlfriend a phone here so I could track her and make sure she wasn’t onto my sneaky dubious lying lifestyle
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September 2023 by Lupe A.
The worst customer service . Don't waste your time even driving here . After waiting there for a while my husband asked if he could use the restroom and they no because they didn't have one that he could go outside a pee on the fence in the parking lot . What?
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July 2023 by やとみけんたろう
After I canceled my internet service, I was surprised to find out that they still charged me for it. Seeking a refund, I reached out to their customer support, and they assured me that a reimbursement check would be sent within 2 weeks. However, despite the promise, I haven't received the check yet. Frustrated, I followed up with them again, and this time they said they would send a Visa card instead. Unfortunately, the Visa card has also not arrived.Dealing with this company has been an absolute nightmare, and I strongly advise others to steer clear of them. Their customer service and refund process have been extremely disappointing and unprofessional.
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July 2023 by Sophie Everett
So rude. Literally just sat there for an hour while they took other people and mean mugged us. Idk how they are in business or who runs this place but god every time I come here I have a horrible experience and so have my family members.
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July 2023 by Ahsan Shamsee
Very good customer service, made it smooth and easy to setup. So far so good.
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July 2023 by vaibhav jain
Worst customer experience. The manager and the staff both very rude and extremely insensitive to most customers there. Hope someone takes a note if this.
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July 2023 by Patricia Anderson
Very helpful with the changing of Cable equipment. Was in and out on 20 minutes! Customer service was outstanding. Employees were very friendly.
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July 2023 by Gary Roos
Still fighting with Xfinity. They were fine when I used their service for years but don't seem to understand what "please cancel my service. I am moving away" means. Store is fine. The rest of Xfinity customer service is a nightmare. I am reporting them to the California AG
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July 2023 by Kevin Zhao
Crooks!!!They sold me a used iPhone 14, that was locked to some foreign country, I was having trouble to get fidelity investments app installed and wasted lots of time on the phone with tech support, the I saw App Store has already someone else’s information in it, and it’s not in English.Some bad people at this store.
