I cancelled an order over a month ago and never got my refund. They want me to dispute with my credit card company. I had another order that was has a ship date for 6 months out. That is unacceptable. Their prices are high but service is poor.
November 2023
Worst customer service esp delivery service from West elm/ William Sonoma. The truck driver/delivery guy has entered the house without out permission.
September 2023
Love this shop on University Ave, been there many times. The service is great and like all West Elm shops the layout and furniture is so great.