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February 2023 by Caffeine L.
After years of using the Maybell Walgreens pharmacy, we will be switching. The surprising rudeness by both the cashier and pharmacist was too much. My Dr. placed 2 prescriptions at this Walgreens which the cashier initially confirmed and said one was ready and one was still in process. While I waited, Walgreens sent me a text confirming 2 prescriptions. After standing in line again to pick-up the 2 Rxs, the same cashier told me that the Dr. did not order a 2nd Rx. I called the Dr.'s office (now closed) and learned that 2 Rxs had, in fact, been sent to this Walgreens. I asked the Pharmacist to speak to the Dr. The Pharmacist ignored my request for assistance, refusing to even acknowledge that I was standing 3 feet in front of her. Finally, the Pharmacist's curtly replied, "We don't take calls on personal phones." I stood in line a 3rd time within the hour where now the same cashier admitted, "We are working on the 2nd prescription." I asked how long the wait would be and she ignored me until I asked multiple times. I don't know if this is typical of weekend Walgreens service, but patients picking up essential meds are customers too.
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February 2023 by Christopher N.
This Walgreens is expensive if it wasn't in walking distance, I would go to any other location. The pharmacy is always busy and it takes 25 min everytime. I've attempted to pick up from the drive thru and it's even worse. There's no service and you can't even hear them when there is.
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September 2022 by Anthony C.
On one beautiful Saturday night, I came upon this Walgreens, and I thought like all Walgreens, it could simply be satisfactory or not. But to my surprise, I was greeted at the door by the warmest staff lead, and then walked around the store to the lovely voice of Carole King. "Winter spring summer and fall ... I'll be there, yes I will, because you've got a friend." Inexplicably, this Walgreens has great vibes.
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May 2022 by Momu T.
Pharmacy has a drive thru so very convenient. Open Until 6pm Weekends but 9pm weekdays
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May 2022 by Moce M.
Walgreen's on El Camino has become a neighborhood gem! Given all the challenges to hire and maintain staff in the region, Walgreen's has done an exemplary job. The store is always very clean and the drive-up window is efficient. I hesitated writing this review since they also have the perfect level of crowds, i.e. not crowded but plenty of customers to remain in business.
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April 2022 by teresa e.
I spent over 2 hours trying to get the pneumonia vaccine for my Autistic adult daughter with underlying conditions to no avail. On two separate phone calls I was first told that she met the criteria. When I showed up with her for the appt, I was told then that she didn't meet the criteria and couldn't get it. I scheduled the appt when they said she qualified. One hour later when we showed up, she didn't. Also I called when we got home to mention another criteria and was told that she did meet another criteria about an hour later when they called back to say that she didn't. One girl said that she was looking at her computer and was looking at incorrect info. I'm not sure what the guy was looking at. The pharmacist said that the doctor needed to electronically send in a prescription for the vaccine with the medical condition on it. She also said that she would call the doctor to verify that the info on the prescription was true. As if I was going to get a forged prescription. Very insulting! It's not a narcotic. Then the pharmacist told me that she is not going to risk her license to dispense a pneumonia vaccine for my daughter. I know the rules. It was irrelevant to mention that bit about her license. They showed me a piece of paper with the CDC guidelines which do not match the guidelines at the CDC website. I gave up with Walgreens. They don't answer their phones. Another store at Moreno doesn't answer their phones and utilizes a phone answering site that screens phone calls via pharmacy techs. Then the techs route you to the pharmacy only after you jump through phone options. Then when you get through, it just rings about 40 times and then disconnects. I chose to go to another pharmacy that doesn't judge me and isn't paranoid about their pharmacist license. It was very unprofessional of her to use her license as an authoritative component. I used Good Rx and paid cash at a different pharmacy. It was well worth it. It was by no means worth my time and effort to try to get the vaccine at Walgreens. This isn't the first time that the Walgreens pharmacy just sucks. At the Moreno location I was told that my prescription was ready. When I showed up, it was not ready and was told to wait another 20 minutes by the Head Pharmacy Tech in charge. From where I was standing, she didn't appear in charge of anything. She made it very clear that her position was of great importance by her posterity of standing boldly with her hands on her waist. I will never go to a Walgreens pharmacy ever again. I just thought that their customer service had improved. I was wrong. I tried to give them another chance. If I could give them ZERO STARS I would.
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December 2021 by Mike D.
This is for the South Asian lady in the vaccination clinic: She was extremely rude in behavior, which was quite noticeable right after she saw me. It is pretty clear when someone is trying to make the experience as painful as possible. Could not move the hand properly for a week after the appointment. I hope this behavior does not have anything to do with the color of skin and my name ( I am brown Muslim guy from South Asia).
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December 2021 by Michael P.
The telephone hold times and lines are unbelievably long. They often don't have medication in stock so you wait only to find they're out and then you have to come back another day and wait again. The pharmacy staff is great though.
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November 2021 by Jill O.
This Walgreens is terrible. I am handicapped and could not even enter the store easily because a group of 30-35 teenagers had taken over the handicapped spaces. Once inside, I waited 20+ minutes but could not pick up the medication I need. Instead, everyone in the pharmacy focused on one family that was trying to make a vaccine appointment. The line got longer and longer, and unvaccinated children with their masks pulled down began to run around the store and passed within two feet of me multiple times. Because I am also immunocompromised, I felt unsafe and left without my medication. I asked to speak to the manager, but he did nothing to assist me. I have shopped here for many years but will not be back.
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October 2021 by C F.
The answering staff at the pharmacy was insanely rude. It was comically bad. She tried to tell me I was calling the wrong pharmacy. I had to call the doctor, and five other people. I have been using the same pharmacy for a decade. These people are truly awful, and I was right. They mistreated someone because they could. They didn't call back to verify that they had screwed the whole thing up. No apologies. I'm sure Walgreens records those calls. The head pharmacist was as rude as the answering staff. I mean from the first word. You need some serious help people. That's a lawsuit waiting to happen. God forbid someone who is very sick has to deal with these folks. That was, truly, honestly, the worst behavior. Wow.
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May 2021 by daniel d.
Customer service is meager. They do not know (or forget, all of a sudden) how to use the code sent in the text message once you pay on-line. The first clerk did not know how to enter it. The second said it did not work. They demanded the barcode. I produced the barcode. They wanted me to hand them my phone because their scanner won't go through their drive-through opening. How is that my problem? Give them my phone? Are you kidding? All in all, I paid them again for the same medication simply to get it over with and get yelled at because their own code did not work and because their scanner won't get through that window. They were yelling at me saying that usually (OK?) people hand them their phones. USUALLY, they would just get the code from me that I receive in their own damn text message for that same damn purpose. What the hell is wrong with that pharmacy?
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May 2021 by Steven J.
The worst pharmacy I've ever used. The line could have two people ask you will still wait at least 15 minutes. Every time I order prescriptions, they are out of stock on at least one of them, sometimes for days. For basic medications. Unbelievably bad.
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August 2020 by Ted S.
Worst place to fill your prescription, their timing is terrible, you get a phone call that your medicines ready and when you show up one them is missing. And this time they charged my insurance for the medicine I didn't pick up. The only reason I came here because my doctor accidentally sent my prescription here, I had similar problems in the back, they make even simple thing so complicated.
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December 2019 by Annie D.
Super long line like I've never seen just now. Right before the holiday. But they were churning people through like a well-oiled machine. They were also friendly and in good moods. I'm glad this is my Walgreens. Thanks Walgreens pharmacy folks!
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December 2019 by Marilyn Gillespie
This morning I went to Walgreens to request help to print my Christmas photo cards. I am so incredibly impressed with the amazing customer service provided by Hazel. She was kind and extremely helpful. I can't thank her enough for making my card ordering experience a positive one.