Shoe Stores in Palo Alto, CA

“I went to University Avenue, Palo Alto on a leisure walk. Saw a KEEN store on the way, and I am also looking for a Hiking shoe by the way for simpler hikes. I was assisted by Sonia, who was so patient, meticulous, and nice. Measuring my feet, explaining about multiple shoes and their quirks. Loved the KEEN NXIS speed and picked up a pair of. I love the shoes, it's comfy and fit for my feet. This was a wholesome shopping experience, even better than the ones in REI, which themselves are generally good.”

“Super nice and helpful, good selection and overall pleasant experience. Shout-out to Damien and his help getting me set up with a few new pairs, made everything quick and easy to decide.”

“I turned in a pair of old motorcycle boots. Let's see how they do. I'm certain whatever's done will be an improvementEdit: Ladies & Gentlemen, I present to you, Whirl'd Famous Aerostich Combat Touring Boots, nicely restored.”

“I was looking for an item that was not available on the website anymore and they called all the other Rodd & Gunn stores to find this item for me. Amazing staff.”

“This shop is very nice with great accommodating and the owner is quick to make sure customers feel valued! Styles to meet a wide range of tastes!! Check them out for your next outfit selections!”

“10/29/23I returned to order the petite jeans. This time the POS system was working. Teresa was very polite and helpful in getting my jeans ordered and expedited to me. I asked for the name of yesterday's cashier because I'd like to acknowledge her. She was very polite and patient while I tried to get my credit card problem resolved. Her name, I believe is Raji.. thank you all at Madewell 10/28/23Today I went shopping for jeans. I've worn Madewell jeans for quite a few years now so I stopped in there to see if I could find a replacement pair of jeans. I found that the style I currently have do not fit the same way as before so I tried on a new style, Vintage in dark wash. Hummm I liked them but since I'm short, the salesperson, Christina, suggested I try the petite version of the jeans.I decided to go ahead and purchase the ones they had in the store and order the petite version. When it came time to process the purchases, my credit card kept getting declined. I called my credit card company and they assured me that the card was working. It still would not process...the cashier there was very kind and patient, which I very much appreciated. She tried and tried and even moved the sale to a different register. Nothing worked.Brian, one of the managers came over to see what was happening and took the time to assist me in determining what the problem was. I am very appreciative of his professionalism and patience as we continued to try to get my card to work. It turned out that the simple purchase transaction went fine, but there was a problem with the on-line order where my card address was different from the ship to address. Brian hung in there with me trying everything and never showed any impatience.I am very impressed with the level of customer service and patience I experienced today...It was not a huge sale, just a pair of jeans.Thank you Madewell for the excellent customer service. I will go back another day to see if the problem has been resolved so I can order another pair of jeans..”

“Wonderful children's shoe store! The people who work here are so nice to the kids who come in. This is the BEST store for babies, toddlers and young kids. Yes, the price is a little more expensive but that's probably because Palo Alto is very expensive. But also...the people here carefully measure your kids' feet and talk through the different types of shoes and fits. Also - one of my kids has a leg issue and the doctor prescribed special shoes for him. Howard's immediately helped. My son's doctor said this is the store they recommend for any kids who need any corrective shoes. I read some of the negative reviews below and those comments are silly. I'm sorry, one guy said he was disappointed because he brought his mother into the store? It's a children's shoe store, bro. Also, I'm not sure about the refund issue but my guess...: a. Kids wear shoes without socks often, b. Kids (including mine) are often pretty gross.”

“This is one of the best and biggest anthro branches. They have amazing flower artists in the Terrain section, and an expansive bhldn wedding section with special dressing rooms for the wedding dresses. There’s nothing you can’t find here. Staff is also super friendly every time”

“Such a great boutique! Whenever I visit Palo Alto, Cassis is top of the list of places to go. Wonderful, helpful staff and great clothes. Each time I visit I end up buying so much I need then to ship it home for me! (Which they are happy to do for me!) Just left with another great haul and already looking forward to our next visit.”

“I called to ask about a Red Denali, and this kind lady answered the phone with such great customer service! Thank you Hailey for answering all my questions and how knowledgeable you are about TNF products !”

“Love this store! Jacob was superhelpful in helping me find a great business suit! He went out of his way to help me find shoes similar to what I'd pair with the suit to get a better feel of how it would look put together. The tailor, Mr.Said, took careful measurements and voila the suit was ready in a couple weeks! And Peter today helped me pick it up. (And he may have a second career as a Yelp cinematographer!) Super gracious! Zegna never disappoints! Been here before and now back again!”

“This was fun. Blondie and I stopped by to just look around. I'm not in a position to shop here, except for something special perhaps. On the first floor is the cologne/perfume area, and I looked for a Dolce & Gabbana area, which they don't have. When I asked someone, I got attention from three people who were eager for me to try some exclusive brand that NM carries. We started talking about cologne scents like others discuss wine, which was new for me. Do I like citrus, or something a bit astringent? I didn't even know how to answer, but they had plenty of options for me to try. They handed me a glass of champagne, and even offered a second, which I declined. I took a look at the third floor restaurant and bar, because I was more likely to eat there than shop much elsewhere in the store. The menu looked casual impressive. Again, I really enjoy looking around a NM, regardless of whether I get anything.”

“this place is absolutely amazing. they did such an amazing job protecting my boyfriend's loafers, I am stunned. I will definitely be coming back! The woman was so kind and attentive, she is very efficient and extremely talented. I honestly do not understand the poor reviews, this place is absolutely incredible!!! If you are considering going to Village Cobbler, take this as your sign- they do perfect work in a very reasonable amount of time for a great price. 10/10 I will not be going anywhere else.”

“Surprised at some of the other reviews. I had a wonderful experience at this store today and the vibe amongst all the sales staff was super positive. Great selection of clothes too. Want to especially thank Amita who helped me find a bunch of stuff today and was super patient. Really enjoyed chatting with her. Will definitely come back!”

“If you’re looking for comfy but exotic, out of this world designs, Ruth is the designer for you! I get complimented every time I wear any of her designs.Every. Single. Time.”

“This was fun. Blondie and I stopped by to just look around. I'm not in a position to shop here, except for something special perhaps. On the first floor is the cologne/perfume area, and I looked for a Dolce & Gabbana area, which they don't have. When I asked someone, I got attention from three people who were eager for me to try some exclusive brand that NM carries. We started talking about cologne scents like others discuss wine, which was new for me. Do I like citrus, or something a bit astringent? I didn't even know how to answer, but they had plenty of options for me to try. They handed me a glass of champagne, and even offered a second, which I declined. I took a look at the third floor restaurant and bar, because I was more likely to eat there than shop much elsewhere in the store. The menu looked casual impressive. Again, I really enjoy looking around a NM, regardless of whether I get anything.”

“Well-organized store with plenty of seating room and the entire Allbirds lineup displayed. There’s a lot of staff waiting to help out; for us, Maria was very professional and answered a ton of questions! It really helped our selection process.”

“This was fun. Blondie and I stopped by to just look around. I'm not in a position to shop here, except for something special perhaps. On the first floor is the cologne/perfume area, and I looked for a Dolce & Gabbana area, which they don't have. When I asked someone, I got attention from three people who were eager for me to try some exclusive brand that NM carries. We started talking about cologne scents like others discuss wine, which was new for me. Do I like citrus, or something a bit astringent? I didn't even know how to answer, but they had plenty of options for me to try. They handed me a glass of champagne, and even offered a second, which I declined. I took a look at the third floor restaurant and bar, because I was more likely to eat there than shop much elsewhere in the store. The menu looked casual impressive. Again, I really enjoy looking around a NM, regardless of whether I get anything.”

“I love their clothes - I shop online and return what doesn't work out here. There is one sales lady who is quite rude. The one who helped me today - don't know her name but she was blonde- was quite nice. They do not go out of their way to help you - do they not work on commission? Idk. But I really like the clothes so I keep going back.”

“This is a shout-out for Janice who works in the Women's clothing department on the second floor. What an asset to Macy's! Not only was she helpful and customer service driven when it comes to apparel, but she also unhesitatingly assisted me in finding the right exit down the escalator (there are many exits in this big store). Thank you so much, Janice, for making my Macy's experience exceptional.”

“My favorite clothing brand with boho chic look that I totally love to rock! Stanford Palo Alto California store has awesome Sales Staff that are friendly & accommodating, making it my favorite Free People store. ?”

“Very nice clothes! The customer service is great again (it had dipped in quality for a while but it’s back). Clothes are def a bit overpriced for the amount of pilling you deal with. I have about 15 their sweaters so obviously there is waaay more positive about them than negative. But get a cashmere comb. Lol”

“I love the aesthetic of this brand and how lowkey it is. If you're looking for luxury that isn't noticeable or well known, this is the brand for you. I've invested in a lot of Jenni Kayne pieces and my favorite product is the cashmere fisherman turtleneck. It's the most perfect winter sweater and I have it in three colors. Unfortunately, I've had my share of quality issues with this brand. I had one cashmere fisherman sweater rip in two places (after only a handful of wears as I work from home) and a jacket that stained very easily. I've also noticed that the sandals sustain damages/scratches pretty easily and is very delicate. That being said, the customer service at the Palo Alto location is *GREAT* and I was surprised to see the amount of negative reviews left on here. They gladly replaced an item for me and when it still wasn't working out, they offered me a return.”

“I wanted to give a huge shout out to Martov. It was such a terrible shopping experience through Neiman Marcus. My order was delivered wrong 3 times in a row. It Took me more than a month to pick up my order. Without Martov, I might still be sitting at home speaking with customer service. I appreciate Martov and the team behind him. He literally took all the responsibility for those Online services team and their carelessness. Martov’s help was very significant and has made a positive impact in my experience shopping with Neiman Marcus. Martov deserves a better position than what he has now. With that power and ability, you’ll be able to give more assistance and positive shopping experience to customers effectively and efficiently.”