“Luigi is a master jeweler, watch repair (on premise) and estate jewelry appraiser and buyer. I have been going to Arnoldi for 25 years and have always had a fantastic experience. He helped with my mother's estate jewelry. He helped me with a rare watch repair. Equally importantly, Luigi is old school and is a wonderful human being. He's He shares stories while he works, or might shed some light on the piece you are looking at or have for repair. It's a genuine pleasure each time you visit, even if it is just for a watch battery replacement.”
“Great variety of fair trade gifts, very reasonably priced. I've seen similar items with less variety at other stores at much higher prices. The staff were all volunteers & super kind & helpful. I found cool gifts for multiple family members of all ages. Thank you United Nations, I'll visit again.”
“I can't believe I never stopped in before! It's a tiny blink-and-you-miss-it storefront, and inside it's packed to the gills with adorable gifts and goodies. I picked up some stationery, but you could also get a little RGB doll or some nifty inventive kitchenware.”
“I was pleasantly surprised by the options here as far as womens clothing goes. Sophisticated yet also more fun styles as well; I felt like the sales associate really knew what I was looking for without even having to ask”
“I am a newbie in buying precious metals. I came in and told them what I wanted to spend. The guy who was there spent time with me and explained what to purchase and why. He was professional and courteous. I am coming back to buy more because of the service I had. Great experience”
“Personalized service, deep understanding of gems, jewels and estate pieces, impressive number of superb contemporary artists lines represented, price points that are very reasonable to exquisite.... For exquisite pieces! Highly recommended. Ask for Hank.”
“Love this absolute gem of a jewelry store in Palo Alto- reasonable, high quality workmanship, beautiful designs with excellent service. Discovered the store by accident and cant wait to go back. I bought a lovely flat solitaire necklace- the gold and the stone workmanship is exquisite and I have received multiple compliments- Thank you.”
“Dearest Brighton and Tally Sergina,I want to express my heartfelt thanks to Tally Sergina for the highest quality service that I have ever experienced.Being in customer service or 45 years I can seriously say I have never ever meet a more professional, caring, honest, smart, extremely knowledgable, hard working, multitasking and customer service manager as “Tally Sergina”! She never stopped asking me questions and showing me products to suite my needs. Tally was never pushy and on point for a successful sale and experience. Tally is one of the best and exceptional sales managers I have ever had the pleasure to meet in my life! More Tally's for Brighton Please! Thank you whole heartily Brighton!Sincerely,Yvette ThomaSan Bruno, CA”
“Look for MARIEL, the associate of PANDORA STANFORD, who Masters how to become patient with the customer. My Sister passed the capping and I'd like to give her a PANDORA BRACELET as a gift but I ended up walking away empty-handed due to an unexpected price increase. I'm coming back for sure to get those items when they have a promo.”
“I had a really great experience here. the girl helping me was so professional and had a great eye for what necklace combos were most aesthetically pleasing. she helped me pick out the cutest necklaces”
“My fiance bought me Chanel for my birthday this year. Although we've been together for 13 years he still seems to impress me. I went into the store to exchange my gift for another pair although the one he got me was beautiful, I had my eyes on something else. The girl that was helping us was very helpful. They had a lot of selections of purses and sunglasses. You do have to stand in line as they open the Rope for you to get in and out they don't let too many people in at once. Everyone there was very welcoming and they made our shopping experience nice.”
“Two weeks ago, I visited the Cartier boutique in Palo Alto to request a replacement for my damaged strap, purchased six months prior from Valley Fair. Initially, the sales advisor was unhelpful, and after I insisted to speak with the manager, she got my information down.A few hours later the manager (David), reached out to me and he addressed my concerns politely. David requested additional information, acknowledged the damage shouldn’t have happened so early and assured he would resolve the issue. Within days, he contacted me with an offer for a replacement strap. Upon returning to the boutique, David's welcoming and professional demeanor stood out as he delegated the inquiry to a sales advisor, ensuring a diligent resolution. This review is to appreciate David for exceeding expectations and emphasizes the importance of a client-centric approach for all sales advisors.”
“I am so happy this location exists. I've sold many items through FASHIONPHILE at this specific location and it's super easy. I simply upload the items I want to sell through the FASHIONPHILE app and accept the quote and simply drop it off at this Palo Alto location. Very friend and helpful staff as well. Love love love this location.”
“Grace Davis provided some of the best customer service I've experienced in the last 5 years in any industry. Her attention to detail, quick response times and knowledge provided were huge reasons in why I ended up buying from Brilliant Earth as a whole. Recommend working with her hands down.There are some confusing parts about the process though: multiple different sales reps throughout the process (and not always at the same location, I live in DC), you only ever get directed to their call center rather than location specific.”
“Hi, I just buy several gift during my business trip on 21. Apr.Danny Chan is my receipt and gave me a good shopping experience.Unfortunately, one necklace’s clasp is broken when my wife open the gift in Taiwan.We just take the necklace to Taipei 101 store for warranty today(1. May).But they told me it may need to charge around 140 USD for repair it.Could you help to contact with HQ and ask for warranty for me?Many thanks.”
11AM - 6:30PM
180 El Camino Real suite 155, Palo Alto
Jewelry Stores
“plus won pch and temple the whole plaza way i didn't take out beauty supply lets put in their links and jewelry 2 chinese if they start when they start 836 anaheim japense open in way gif link's eft eob ebt ³b efren martinez aboard= whole team elite squad no starts payroll back 3mvthanks to regina lee young y me ad choice app advertising consummers fdic member regina lee”
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“We visited Shreve for the first time to try on a couple of models, and were delightfully surprised to see an Oyster Perpetual available (first Rolex for my wife)! Nu was incredibly kind, thoughtful, and caring. Even though this was our first visit, she made us feel like we've been customers for years. She took the time to make sure all of our questions were answered and needs were met. We simply cannot wait to come back for more purchases in the future. Thank you so much for your help Nu!”