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December 2023 by Valeriia Skatova
Everything what i needed was in store, the staff helped me to find the thing I need.
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November 2023 by Patricia Becker
The employees are very friendly, helpful and knowledgable. Much appreciation.
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October 2023 by Dave T.
2 star overall rating speaks for itself. I attempted to buy $300 dollars in gift cards only to be told by the manager that they might have been tampered with. I spent 1/2 hour selecting them and then told they are defective. Why are they still on display? Obviously they should be taken off the floor. The manager had no answer and acted like I was in error. I have shopped in Midtown for 50 years. CVS lost a long time customer today. The manager has no idea how to provide customer service and after my encounter it's no surprise the ratings are so low. No apology was ever given for my inconvenience.
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October 2023 by E D K
Tried to get a prescription transferred here. Called the pharmacy and was left on hold for 15 minutes before I gave up to try a different CVS.
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August 2023 by Sharon O.
The worst service ever. I called on a prescription for pain meds after having a knee replacement surgery. The order was placed. Then on a Saturday I called because I hadn't gotten notification that it was ready and was told they didn't have the medication and that they had called me to let me know. They didn't call. I just placed a refill order yesterday and same thing. The order was supposed to be ready last night but after calling this morning they say they haven't gotten the request and have to get approval before filing the prescription. If they had filled the prescription fully the first time I wouldn't be out but they only gave me a third of the pills prescribed. Don't use CVS!!!! A better option is Safe way on middlefield.
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August 2023 by K H
Staff have been truly great.Their service is 5 stars — they solve problems, greet you, seem to be authentic, good humans.I think they are short-staffed in the pharmacy which is a management issue.I hate the new maze of telephone prompts when you call (again, management issue).App is pretty good but if you have a med on hold there is no way to unhold it except coming in person or calling and going through the phone maze.Also, one of the meds I had delivered never arrived, two weeks later. I called and they will have it ready for me to pick up tomorrow.Again, five stars for the staff there!
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June 2023 by Althea Steffen
All around good experience with the store and pharmacy. I had a couple horrible experiences with Walgreens pharmacy and will never go back. This was night and day- easy, pleasant and fast. They filled my medications in less than an hour and the line was short. I also find that they tend to have meditations that are out of stock at other locations. Even when I call, I’m quickly able to reach the pharmacist. Cashiers for the store were also very helpful and no line there either.
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April 2023 by Vlogsoryx
I've been trying to hit up this store for a minute now, but all I'm getting are these annoying recordings and ads for shots. Like, bro, I want to talk to a real person. Do you know what I mean? Anyway, I had to transfer a prescription from another pharmacy about a week before my meds ran out, and these dudes said, "We'll call you when it's ready." But then they forgot to transfer it, and it took them another four days to fill it. And here's the kicker, fam: I've got bipolar disorder and was off my meds for almost two weeks because of their incompetence. And to top it off, the lady who gave me my order was rude and disorganized. Like, come on, man. But wait, there's more. Do you know how CVS always asks you to donate to some random charity when you check out? Those donations don't even go to the charity they claim to be supporting. Like, what kind of scam is that.
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March 2023 by Louise Beattie
Have tried to contact a person at this store and all I get is recordings and advertisements for shots. Bought 6 Covid test kits a week ago and today I have found that they have already expired.
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March 2023 by Vixennia V.
I have severe asthma and this pharmacy works with my doctor to get me the inhalers I need, when I need them - which seems normal, but I have worked with other pharmacies for years and the amount of hoop jumping required to get what I need is sometimes overwhelming. The pharmacists at this location help me get the best price for an inhaler I need that isn't covered by insurance. They've also gone the extra mile to work with my doctor to get my insurance to cover things. They always get it to me quickly as well, as I am unable to shop in the store. I appreciate the staff here, tremendously.
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December 2022 by Colte Steele-Ogus
CVS is being sued for asking customers to donate to the American Diabetes Association when they check out. Those donations are in fact *not* sent to the ADA, but instead reimburse the CVS for a legally binding obligation of $10M that CVS promised earlier
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August 2022 by Darshil D
Great service. Store manager (Mr. Josh Schwartz I believe) is a first class guy. Very helpful- especially with passport photos !
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August 2022 by Nihar Pol
I selected this location to use as UPS access point but they held the package for only one day! Then they returned it to sender. They are supposed to hold it for 7 days.
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July 2022 by Jeff W.
Is there some way for CVS to stop spamming my phone with calls? I have been to a CVS in years and they keep calling me, and I keep telling them to remove my number. I will never go to a CVS again.
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May 2022 by M Rohani
This place is not the best CVS or the cleanest. It's been years I haven't seen a good CVS in California, specially in NorCal. I definitely use this one as backup to the Walgreens on Middlefield which is a few steps away from CVS. Palo Alto needs better pharmacies.
