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January 2024 by Francisco Rodrigues
I find everything I need. Guest service is always great and friendly.
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January 2024 by steve gonzales
The place was understaffed, and not stocked very well
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January 2024 by cellodachs
Bought a dog harness - Petco had a good selection
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January 2024 by Steve James
Poorly stocked, expensive, poor customer service . Very dark and smelled like urine and feces.
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December 2023 by Angelica D.
Very disappointed in the grooming service at this location! We had been getting our corgi groomed here for a long time, but this most recent time, a few days after his grooming appointment, he was visibly lethargic and not his usual self. We took him to the vet and he was diagnosed with Furunculosis which is an infection that the vet believes was caused by the grooming that was done. To treat this, our poor boy had to be shaved and he needed to be on pain meds and antibiotics, oral and topical. Petco really needs to take a close look at the skills and qualifications of the people they hire in their grooming department, and their sanitary precautions as well. We understand accidents can happen during grooming but when we picked him up that day, they had given no indication that anything out of the ordinary had happened. We will be taking our dog to a different groomer going forward and I would caution others to avoid taking their dog to this grooming department until Petco can make the necessary improvements so that no other dog has to suffer through this in the future.
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December 2023 by Rene L.
Worst grooming department in all of Petco. Staff are not helpful nor have customers service skill set. The managers are horrible as well and not helpful.
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December 2023 by Kelly Asbaghi
Spent over 30 minutes trying to order the product online so I can go pick it up. The website did not accept my password. Does not have a change password or forgot password option I could not even open a new account with a new email just kept going in circles. I had to call the store to make sure they had the meds I was looking for available and went there and picked it up the old-fashioned way expected more out of the technology of Petco.
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November 2023 by Melodie Naumann
Petco in Palm Springs has great selection for cats. Usual large Petco store. Love walking through this store with my pet, looking at all the fun and new toys. It’s the pet version of Home Depot !!
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November 2023 by Cleo M.
Can someone please help me understand how Petco's grooming appointment system works? I had already pre-booked an appointment 4-5 weeks out, and they text me around 8am on Tuesday saying my appointment has been rescheduled. Usually, businesses will call the client first before rescheduling them. I understand life happens and things change but this was unacceptable.
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October 2023 by Carson P.
Scheduled an appointment for my dog to get the bathing package. Drove 25 minutes to get here, and was told my dog could not be serviced today because he is on an antibiotic. The website only says that dogs cannot be on sedatives while be serviced, and my dog was not on a sedative. The website does not say that your dog cannot be on any medication. Very frustrating and a waste of time and gas to get here. I understand there has to be regulations, but please put them on your website or let people who schedule an appointment know in advance so they don't drive all the way to Petco just to be told that they cannot be serviced because of something they were not made aware of.
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October 2023 by Claudine Avery G.
I like this location and all the staff. Therefore, this particular location lacks of hair cut for pets and day care. Specially day care. Coming from Sand Diego and having a house in Orange County. All places offers day care besides the desert area! It's really sad not having those services available for our pets!
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September 2023 by RA Hammond
Mark and Anna are paws down the best! I arrived 2 minutes before closing, completely out of kibble. They saved the day and let me quickly grab it. Thank you for going above and beyond for us!
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August 2023 by cory simpson
They were very kind of course. My puppy felt safe and calm. The ladies working there were very friendly and loving to all the animals that were there to get the vaccines.
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July 2023 by Sarai “Sara”
Trina, the store manager and the employees at the store are super friendly. Well stocked and love that they have a see through window where you can see the pets get groomed.
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July 2023 by Steve Kelley
Always great service at this location. Great team members always very knowledgeable and helpful.
