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June 2023 by Tabitha Davies CPDT-KA, ACDBC
This company did not adhere to their fiduciary duty to our family. We had multiple process problems. There is 0 customer service. They are horribly rude. We have been in litigation since Jan 2020 itis now 2023. Advise hiring anybody else.
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June 2023 by Tabitha D.
This company did not adhere to their fiduciary duty to our family. We had multiple process problems. There is 0 customer service they are horribly rude. We have been in litigation since Jan 2020 it is now 2023. Advise hiring anybody else.
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May 2023 by Scott M.
Kristi and the entire team at Liberty Escrow went over and above to help me with my recent home purchase. Reading the reviews I understand people's stress because buying a home at any point is a real challenge and a huge commitment. You have to put your trust in a team, you've never met before, and hope that everything goes well for you. Sometimes stuff goes sideways, and you have to figure out a workable solution. And sometimes events are beyond everyone's control, including a talented escrow agency. That said, I had nothing but timely, accurate, and professional interactions with the entire team. They were efficient, diligent, and helped me with every aspect of my first time home purchase. I would recommend them to anybody buying a home in Palm Springs.
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March 2023 by Holly A.
I have been working with Kristy and her team for five years and believe she is tops in her communication and ability to get my transactions to close fast and smoothly. I have never experienced a delay or problem because of escrow. The whole office is super productive and the receptionist is excellent.
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August 2022 by Amy Robertson
I'm dealing with this company right now, and they are just increasing my stress level. It's already stressing enough buying a house, The people that work there are not nice and don't use docusign. It just makes the process less efficient. I had them mail me the documents and they couldn't even give me a prepaid envelope to mail back, and the person I needed help from wasn't in the office today, but nobody in the rest of the office could answer my questions. Won't be recommending this company.
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June 2022 by Frankie H.
This is the WORST escrow company in the Coachella Valley and possibly Riverside County. Numerous errors done We were forced to use this company as it was the sellers choice, and I was the buyer. I recommend you look elsewhere and don't even consider this firm.
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June 2022 by Jose Ulysses Valenzuela Zamudio
Had trouble receiving the closing documents. Sent Laura my address twice by email, then rushed me to sign quickly. She had my name wrong in the contract in both ocassions.
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April 2022 by Louis C.
They didn't request the HOA paperwork for our closing until the last min so we had to pay rush fees and the closing got delayed.
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January 2022 by Nurse Power
Moody ladies. Always puts me on hold when I call and cuts me off when I speak.
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November 2021 by Tony Schmidt
For as quickly as they were able to close on the sale of my house they also quickly forgot who I was when requesting closing documents. Even with an email chain of 14 emails. I think this is what the other review meant by poor customer service.
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October 2021 by Natalie M.
Unless you want to feel like you are on a bad reality TV show, I would not recommend this company. From phone operators who feel they can speak confidently to your file despite having no idea who you are to loan officers who can't remember what day you close, regardless of the fact you just corresponded the previous day, it's a non-stop thrill ride. I had to catch and correct errors in their work so my papers could be filed correctly, with only a cursory apology. And more incorrect documents followed... I have worked with a couple other companies in the Inland Empire that were meticulous and responsive, so this was a complete challenge. I have learned to demand who I want as my escrow company in the future. It definitely makes a difference.
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December 2020 by Shannon V.
I would leave no stars if possible. This is a company that just doesn't care about their customers. Would never use them again.
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December 2020 by JCC L.
I would recommend this business and especially escrow officer Laura Jimenez. Buying a home is an extremely complex process(endless paperwork!) but Liberty Escrow made it all happen! They always returned my phone calls and had knowledgeable answers to my many questions.
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August 2020 by edgar babydthafuture
awfull customer service
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August 2020 by John M.
Two transactions this year with Kristy. I would trust no one else for buying or selling a property. I am grateful for this team.
