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October 2023 by Carol Slanina
Great prices and quality clothing
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May 2023 by Yolanda T.
I have been a long standing customer but they need a credit card and an app. Come on ladies, step into the 21st century. I have noticed that their prices are creeping up and up and their sales are shrinking smaller and smaller. When you visit tell them Yola sent you!
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February 2023 by Sue Curran
Great customer service along with fabulous clothes for all occasions.
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September 2022 by Diane Huff
Margie was outstanding and suggested things she knew I would like.
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March 2022 by Dr Pritha Senahd
shoping for my partner who is difficult size to buy fit. staff was great and took the time to lelp me with a tough task. She loved my pics and the fit was perfect. Very professional.
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January 2022 by Eva Hansen
If I could give them a 0, I would.Because of covid, I decided I would see what Chico's had in their online store and pick it up rather than spending a lot of time in a store. There was an extra 10% discount if you purchased online and picked up so that helped.I found several items, went to the store to pick up, tried them, and on a couple didn't work. The 'manager' then just cancelled the online order and rang up what I bought. I didn't notice at the time, doing it this way means I didn't get the 10% extra discount but I was fine with that.The next day I ordered a few more items. When I went to pick up, 2 items didn't fit so I said I wouldn't take them. She was going to cancel the order and ring it up again but since it was for 9 tops, the extra 10% discount was going to be significant and I said I still wanted that discount. The same 'manager' said she would then just have me sign for it all, including the 2 items I was not taking out of the store, then give me a refund for the 2 items. But when she had done that and I was waiting for her to do the refund, she said that she would do it later because it took 20 minutes. She was flipping through some manual they had about how to do this refund and couldn't seem to figure it out. She would send me confirmation of the refund to the email address I had bought the items on.That seemed a bit strange but given my past track record with this store, I thought it would be OK. Silly me.A couple of hours later, I still had not received the refund to my Paypal account so I called to check on it. The 'manager' had not only gone home, she had gone on vacation! The clerk I spoke to was very impatient, said she had tried to do the refund, but she couldn't get it to go through and would try again in an hour.The next day in early afternoon I again called the store because there was no sign of the refund. Same clerk, except this time she told me she had done it. I said it hadn't turned up in my Paypal account.....she started shrieking at me (my husband in the other room got up from his chair to see what was going on because he could hear her) about how it had taken 3 hours and I should be grateful that she had done it. There was no way I could even get a word in edgewise. Then she hung up on me.I contacted Chico's online customer service line. Several days later I got an email saying that they had given me a refund (the Chico's line, not the store whose refund never did show up). Four days later, no refund showing from either source.I had to go through Paypal claims to get the refund.The whole episode has left me not ever wanting to shop in a Chico's again, whether in a store or online.
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November 2021 by Lira D
Worse customer service I've ever experienced in a a retail store. The lack of empathy and customer service of the MOD Elizabeth was frustrating and disappointing. I would never recommend this store. And probably will never buy in another Chico's again.
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September 2021 by Li Dom
Worse customer service I've ever experienced in a a retail store. The lack of empathy and customer service of the MOD Elizabeth was frustrating and disappointing. I would never recommend this store. And probably will never buy in another Chico's again.
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January 2021 by Lira Dominguez
Worse customer service I've ever experienced in a a retail store. The lack of empathy and customer service of the MOD Elizabeth was frustrating and disappointing. I would never recommend this store. And probably will never buy in another Chico's again.
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November 2020 by Kim G.
This is a nice Chico's store, located right on Palm Canyon amongst other chains and small boutiques on Palm Canyon. I really like the store layout much better than most Chico's; they have a smaller footprint and the clothes and accessories are displayed simply making it easy to browse and shop. The style isn't really for me, but I can't fault them for that! For their demographic, it works. What drew me into the store of Shop Local Saturday was the 40% off wraps and sweaters. They had some beautiful shawls and ponchos, perfect to keep in your tote for these chilly nights. And at almost half price, it's worth picking up a few colors for yourself or gifts. Had some nice sweaters in solid colors plus a few fun prints like the ever popular leopard. The sales women were friendly, greeted me as I entered and then let me do my thing. That is exactly how I prefer to shop! So many people deduct stars because they aren't getting the private attention they want. Just understand that there are lots of shoppers who want to browse on their own and prefer to ask for assistance when needed. For the sales women, that's the balance and they had it here at Chico's.
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September 2020 by Linda S.
I posted a review of this store a few weeks ago and they removed it! I returned a huge online purchase because I didn't receive the online discount I was to have received. When I brought it into the store, the associate didn't ask why, nor did she care when I tried to give her an explanation for my return. She made absolutely no effort to "make the customer happy ". Not a smile, an I'm so sorry for the inconvenience or is there anything else I can help you with! Upon leaving I told her I was done with Chico's and wouldn't be back. She said ok! I repeated myself in case she misunderstood just how upset I was and again her response was "ok, so?" That's why these big corporations are closing stores! No customer service. If they don't have decent online, they will all be going under! Shame on you Chico's and shame on you for removing my post!
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August 2020 by Gina Bullock
Love Chicos, found a great top. Wasn't able to get a discount on a full priced item. Maybe next time.
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March 2020 by Brian Reason
Very helpful and friendly employees
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January 2020 by Zan Bernhardt
Love the friendly staff, especially Vanessa. Can always find something I like.
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August 2019 by Lorraine Perault
Love Chico's, there is always something for me. Staff very helpful and they give good service. The prices are fairly reasonable too and prices are exceptional when they offer a sale. One of my favorite places to shop.
