I have had great interactions and customer service at this branch. This is my preferred Bank of the West branch and I live in Oakland. It is worth the drive to have tellers who address you and are considerate of your time.
May 2013
I've been in Bank of the West mainly when helping my mother or aunt or closing their estates after they died. The staff is always so helpful and pleasant. I am considering changing my account and banking there.
October 2010
They rock. Unfortunately, I don't, as I can't remember the young man's name who came to let me in at a minute past closing on a Saturday afternoon, and was so very gracious in finishing my transaction. Truly wonderful customer service!