-
December 2023 by rocky ortiz
The phone number of this store pretty much useless. Nobody will answer at any time any day. Might as well take down your listing in google.
-
December 2023 by Beef Walkerman
Had me waiting around for nothing and never told me they didn’t have my size just left me wondering and they went about with their business
-
November 2023 by Savannah E.
Came in today and was assisted by Keala, she was extremely polite and so helpful throughout my entire visit. Your store needs more Keala's!! SHE GETS DOWN AND SHE DONT PLAY!!!
-
September 2023 by Doug Rosson
Cool store with a lot of good options. I'm not a shoe guy but they did have the ones I wear regularly for just about the same price that you will find anywhere. If you are a shoe person I say check it out and see how they stack up against the competition.
-
September 2023 by John J
Yael swiftly assisted me in finding the right shoe size and helped me with tying the shoelaces in a timely manner.
-
August 2023 by Lilybeth Urieta
If I could give this location some negative stars I would. Negative 5 to be exact. I forgot I had been to this store before and decided to go since the Nike store was packed. I asked for 2 sizes and the employees were very rude and disrespectful as they said they had them in the back. I waited and waited and they never brought my shoes out so I just left and ordered them online. These places are starting to hire so many incompetent employees that it’s easier to do it myself. I also noticed that the other reviews posted about them setting all the new shoes aside is true. I looked at their inventory online and they were way off on products according to the employees at the store.
-
August 2023 by Izabella O.
It was a little packed but overall service was great.They had a various selection of shoes and sizes.Angel was the one that had I asked if they a shoe in a certain size.He would bring it out quickly overall Angel is very polite and nice.I asked to bring out another shoe because the first one was dirty and he didn't hesitate to bring a new one.Angel was busy and he still did an amazing job.Also the prices are not bad some of the shoe prices are high but they had a lot of sale's going on right now. most shoes that are on sale are 50-100
-
May 2023 by Isabel H.
We have been shopping all day with my son here in Orange County we travel all the way from San Bernardino county. My kids are super picky shoppers but we bump into a young gentleman by the name of Angel. He was very knowledgeable about any and every shoe we requested to try-on. He had a great work ethics, very polite and courteous at all times we made him bring shoe after shoe after shoe and not once did he hesitate to deliver a great customer service on top of that. He is also bilingual and that made it super easy for my mom to continue shopping. I'm definitely traveling from San Bernardino County to orange county again. The trip was well worth it. Great customer service.
-
February 2023 by Julie M.
If I could give this place a negative number I would. Walked into a complete cluster of confusion of who is the customer and who is the sales associate. Found a pair of classic Vans that I wanted to try on. After I scanned the room looking for someone I found a gentleman whom I will not name names due to its a management issue/sales training issue. I requested the shoe and when brought it out to me. I was excited to try them on. That excitement was a total flop! I was handed ONE shoe that was unlaced. It's bad enough I wasn't even asked which foot was going to try the shoe on, but at least lace it for me. I did laced it up, tried it on and never spoke to the sales associate again. I guess this is where Cinderella gets her shoes, since you can only try one single shoe. Sadly my shoe experience resulted in me walking out without the shoes and any other pairs my family was going to purchase. Sorry Shoe Palace I think you need yo rename your store to Shoe Dungeon.
-
February 2023 by Kyle stun
This Shoe palace was supposed to open at 10AM today. They did not open until 10:45 02/02/23. Poorly managed. Backdoor Palace. Employees only sell popular shoes at their discretion to people they know.
-
January 2023 by Gabriel A
Out of control. No air inside, a line that gets in everyones way. You get a pair of shoes have to stand in line then get to the register and the shoes aren't there. Complete idiots. Go to cerritos mall stay away from the block.
-
October 2022 by Charlie Jenkins
WARNING Don’t come here unless you want to be treated like a thief, horrible service I asked to try on a pair of shoes and the guy brings me one shoe without a box and then follows me around the store while I try it on and made me feel extremely uncomfortable and disrespected. I liked the shoes but found a better color and asked for that one instead and he snarled at me like it was a issue when I just wanted a different color and then took over 5 minutes to call someone else to check if they had the shoes and then rushed us out of the store Management should be ashamed
-
October 2022 by Danny
This Shoe Palace needs a whole new staff; manager specifically, as they are "back dooring" popular shoe releases. There was a raffle that was supposed to be for the general public at every SP location via Shoe Palace instagram. This location was not helpful at all and refused to acknowledge the raffle. The staff member was very rude and on his phone while I was speaking to him. I visited a nearby location who greeted me as soon I walked in. I asked about the raffle going on and they very kindly helped out, let me know what they had available, & provided me with a great overall experience. Shame on this particular location for allowing it to be operated by "Resellers" who sell off pairs before they can be released to the general public. I do not plan on purchasing anything at this location anymore & advise you to do the same.
-
September 2022 by ArgoNation33 ..
This Shoe Palace needs a whole new staff as they are "back dooring" popular shoe releases. There was a raffle that was supposed to be for the general public at every SP location via Shoe Palace instagram. This location was not helpful at all and refused to acknowledge the raffle. The staff member was very rude and on his phone while I was speaking to him. I visited a nearby location who greeted me as soon I walked in. I asked about the raffle going on and they very kindly helped out, let me know what they had available, & provided me with a great overall experience. Shame on this particular location for allowing it to be operated by "Resellers" who sell off pairs before they can be released to the general public. I do not plan on purchasing anything at this location anymore & advise you to do the same.
-
August 2022 by Tommy V
Skip the Nike store next door and come here instead. The selection is much better and they are staffed to help you. There are actually shoes that people would wear here. Staff is friendly and you can check out quickly.