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March 2024 by Norma F.
Ralph's always provides great customer service from front of store to the back I love shopping Ralph's I even know majority of workers
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February 2024 by Angie J.
Ralph's offers a 4x fuel points for gift card purchases. However, this is the 2nd time that they sell me fraudulent cards!!! DO NOT BUY GIFT CARDS!!!!
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January 2024 by Patrick O.
Literally the worst location in the chain. Sadly, where I live, this is the only Ralphs within a reasonable driving distance, so I've been forced to go here for the past 13 years. I've watched it deteriorate worse and worse each year. The number of vagrants and homeless in the parking lot and in the front of the store continue to get worse to a point where it doesn't feel safe to even park or enter. Once you do park, you are met with the rudest combination of associates ever to grace a grocery store. The parking lot is also horribly lit; at 10pm we felt extremely unsafe to even get out of the car. On this night, we came to return 3 items that had been unused. In the catering business, you sometimes overestimate your needs and naturally will have a few returns at the end of each job. The rude woman manning the self checkouts had zero customer service skills and used one-word comments to communicate with us. We showed proof of purchase via the app, which is where the items had been bought, and she insisted that we needed a paper receipt. There IS no paper receipt when you buy online for store pick up. We then got to a "more expensive" item (over $20) and got the "and the reason for the return is?" along with that look that questioned whether we had stolen it or not. She then goes to an allegedly more senior checker, an old man in a beanie who looked like he waltzed in from the street. He confirmed in similar uncaring, gruff tone we could not make this return because "there is no way for us to circle on the receipt that you returned the items". Are you telling me this was the first time a customer had an online return to complete in a store? Is it that rare? Throughout my long life, grocery stores are usually so quick to take items back that you can barely get your explanation out in words before they hand you back your money. Not this place. I absolutely understand having to keep one's guard up due to the nature of what's happened to this once-nice area turned criminal, but profiling us for wanting to complete a return we DID HAVE proof of purchase on, and subsequently refusing to help, has me incensed. I will be contacting their Corporate, but don't expect any resolve. It's scary - Kroger is getting ready to purchase Albertsons too, which means we're to expect this level of "service" across most of all the SoCal grocery chains? The future is dim.
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December 2023 by Jacqueline S.
This location absolutely needs a new manager/supervisor on Saturday and Sunday mornings. No room in the aisles to walk through, boxes and stacks of products just all Over the floor. It's literally a safety hazard!! Nothing is ever fully stocked because it's all Sitting on the floor in the aisles. Don't open your store if it is not ready to be in Business. Metal carts everywhere blocking walk ways. Also the employees try to force consumers to use self check out. The one cashier they place to actually ring people up is extremely slow moving pace. Wether they place him there on purpose to have everyone else go to self check out or it's some Type of condition he might have, he should not be placed to be ringing people Up, during busy hours especially Sunday mornings . Worst Ralphs to shop at, Sunday mornings bar none. I went In during the week in the middle Of the day completely different atmosphere! Amazing! Total difference, please make this happen on the weekends!
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November 2023 by Alex T
Monopoly location.Only go here if your desperate.Only grocery store in 92868. Same zip that has choc, oc jail, UCI medical center, on top of local residents using this grocery store. Always chaotic busy, dirty, limited parking.Old, small building, narrow isles. You will see unwaxed, dirty floors. You will have a hard time parking. You will see homeless loitering. You will have a hard time finding products.Very tiny location, fire department should shut this place down.Again, only visit here if you desperately need something, if not, the drive to another grocery store is worth it.
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November 2023 by Rob Rios
The cashiers are friendly. The staff at deli are not, I always have to stand there excessively to get service. The blond lady frying chicken is outright rude, always turns around looks at me and ignores. Been going since 2017. I rather go to Ralphs on Brookhurst but it’s farther.
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November 2023 by Patricia L.
If you need toothpaste, medicine, or anything like that, go somewhere else. They have it locked up with the alcohol and it's closed at night. I get needing to protect your beer, but I literally couldn't buy what I needed to. Maybe the dumbest idea a grocery store has ever had. I can now go anywhere else for my groceries
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October 2023 by Zack B.
The ladies at the service deli are basically useless and will ignore you while you stand in front of their station for ten straight minutes before coming up to you and shooing you off by misquoting the prices of their items because they don't want to actually help you. But old blond women who've gone past their terms working in the Ralph's service deli probably have pretty wretched lives in the first place, so I guess I'll go back to my decent life and she can have her wonderful life commanding the service deli counter. Cheers !
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October 2023 by Dana P.
Good food. But the menu is limited. Probably hit hard by civid and having a hard time recovering. But what I did have was good.
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October 2023 by Francisco Herrera
This store has the best produce. Its always fresh. Today I went to the ATM and forgot to take my cash, I went back and let Antonia know and she gave me the $20 she was about to report it. I want to thank you for that. Thanks for your kind heart.?
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October 2023 by Scott Brodhagen
Ralph's at 1435 W. Chapman Ave in Orange, California, truly stands out as an exceptional grocery store. Johnny, the manager, is a standout asset to this establishment. His commitment to customer service and attention to detail create a shopping experience that's nothing short of outstanding. The store itself is impeccably organized, offering a wide array of fresh produce, quality products, and a diverse selection to cater to various preferences and dietary needs. The aisles are clean and well-stocked, making it a pleasure to navigate. The staff is consistently friendly and helpful, ensuring that every visit is a positive one. With convenient location and Johnny's exceptional management, this Ralph's provides a top-notch shopping experience that sets a high standard for grocery stores in the area.
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October 2023 by Jesabel L.
I order a birthday cake from the bakery Dept from their website 3 days ahead of time. The cake I requested was all black buttercream, when I went to pick up my birthday cake the employee behind the counter asked if I was here to pick up the "black cake" I said yes. The employee proceeded to tell me they don't have black buttercream and that they have to mix it, she showed me the cake it looked like garbage, not even close to black more like a green grayish creation. They should have called and told me as soon as the order was placed instead of waiting until I showed up to pick up my order the day of the party.
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September 2023 by Karla A.
I find most of my grocery list all times, deli department seems to need more associates all times, they seem stressed
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September 2023 by Sonja Kincheloe
My favorite grocery store. I usually go pretty late at night, the man who gets stuck helping me I think he is a shift leader or some kind of manager, is always so patient with me and does his best to explain things to me so I understand what he is telling me. I really enjoy shopping there.
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September 2023 by Habib Madar
Staff is great, Manager Daniel Gia, Giovani, Sandy, Tim, Michael are all very friendly and reason to go again and again to the store for shopping. Yes I have encountered all and found all seems to be happy working there and providing utmost best possible service, good job guys. Tim may have retired now as I heard. I have been going to this location for years.