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January 2024 by Steve O.
Staff: Maryann helped us at checkout and she was a pleasure to work with. They did not have the size jacket we wanted but she showed me how to find and order it on line in the easiest way. Quality/Quantity: This is a nice store with a lot of inventory. It is clean and well laid out. Value: Pricing seems fair to me. Overall: This is a good store and we'll be back.
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December 2023 by Tiffany N.
I've ordered items to be picked up from this store and to had items returned at this store. They don't notice you while you're standing at the "online order" line that's in pink, so you have to wait in the normal line with everyone else. That online order is pretty useless here. The store has a limited supply and selection of clothing due to its size, but still gains a lot of traffic on the weekends and nights due to being in a mall. I suggest you save your time and do online shopping, have it picked up in the store to save on the delivery fee, and you can always try it on in store/return it if you don't like it.
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October 2023 by Maritza R.
This goes to Jennifer! I hope i spelled it right. I normally stopped shopping here long ago because the vibes from employees are always off. most employees seem to be bothered & their attitudes are very unapproachable. i hope they've healed & found jobs they love. anyways today i went in to browse. i found some cut tops that surprisingly didn't have any corny phrases. normally i get anxiety to even go to the fitting rooms because i feel like most employees hate having to organize clothing but i wanted to try it on so i did! That's when i first came across Jennifer! she was sweet & just didn't seem to bothered by my presence . i end up going to check out and she helps me. she's so sweet, honest, and caring. pretty inside and out! easy to have a conversation with. she truly made my day
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July 2023 by Marc Cram
Cute stuff
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July 2023 by Luis Miguel
Great place place for trending clothing. Good prices.
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June 2023 by Hyde K.
I had a great experience at the Forever 21 Montclair Plaza store. The associate, Cissy, was a friendly and helpful person, and she sorted out the matter quickly. I went there for two straight days. The Manager, Millie, was also very pleasant and friendly. I recommend experiencing this store. Thanks.
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May 2023 by Vanny M.
It's Forever 21, don't be blind sided by the 21 or the Forever due to your instigating customer ways. Five stars all the way! As is, goes for the rest of this outlet, don't ruin it for others just because you didn't eat last night leftovers before coming here.
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March 2023 by Michelle G.
I cannot believe that this company is still in business!! I have been reading all of the poor reviews.....shameful! I made a prchase at this store last week--on a whim. I don't usually patronize this store. Made a purchase and then tried to return it on the same day; tags still on the item; had my receipt. I was told at that time that the store is not able to complete any return transactions and have not been able to do so for several weeks now. The problem that I have is that they are conveniently not telling customers about the issue at the time of purchase. There should be a sign posted and/or at the very minimum the cashiers should be required to inform customers. I called customer service today and they are claiming that the return system is still not functioning properly. I will never shop at this store again!! You lack integrity and transparency-----you do not deserve my business and support!!
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November 2022 by Rob Reyes
Very clean store with good selection of clothes.
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June 2022 by heidi
I am not one to ever leave reviews or complaints but I feel like this time I really need to. I believe she is the assistant manager she has blonde dyed hair and she was the one giving the override codes. I work with customers too so I know how it is being treated badly by many. However, it is not difficult at all to be a kind person you don't know what someone can be going through. She was making faces to other employees near her during my transaction. She was being so rude to me and giving attitude with my situation. I left the store, went to my car and started balling my eyes out because of how badly I felt I was treated. I went to the location at mainplace and I got treated so wonderful there. I hope she never treats someone like that again I seriously can't believe they let someone like that in charge of the store. I paid off my f21 credit card and cancelled it after this incident never stepping foot at this location ever again.
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May 2022 by Aarica H.
Google says they close at 7pm. The doors are locked and an employee signaled they were closed at 6:28pm... I drove here from Cerritos
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March 2022 by Sophia Zhang
It’s pretty small, but it has a lot of good quality and trending clothes for cheap prices.
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February 2022 by Tee J.
no wonder why you stuck at Forever 21 forever lol the latino girl with long a** black hair with those nails, shes cashier or service leader don't know but you better leave that attitude at home.
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January 2022 by Imran E.
I don't like to purchase clothes from this store anymore!!! because they are stupid and stealing peoples money!!! I purchased some clothes from their forever 21 apps but they didn't send me any confirmation email and the never send me my items. I called them more then 10 times and give them the tracking number and ask them to help me out if the can refund me back my money but they can't do anything for me:( almost after 3 months waiting for refund noting happens so I go with my husband to their store and ask them if they give us our money back because we spend 185 dollars from gift cards but they still couldn't help has
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January 2022 by Sarah Brooks
Huge thanks to the lady who helped me in picking a perfect dress for me. I can't wait to visit your shop again and buy other sets of dresses.
