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January 2024 by Grace
I am visiting California for the holidays and came here to pick up some gifts for my extended family and was hit with some of the best customer service ever. I asked for some help from a worker, a girl with the green hair—I believe her name is Tyler or Taylor—is so nice and so sweet. She was so extremely helpful and took me to where the items were and even offered to hold the rest of my items from different stores while I shopped here. She ended up checking me out too, wrapping my items to make sure they didn’t break, and having a friendly conversation with me to keep me company while I waited for my items to finish being packed. It was a fast, pleasant, and welcoming feeling to be there. This place is incredible and has incredible service and a selection of items, from stuff for your home to stuff for your body. They should call this place home and body works ??
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January 2024 by Xbox 360
I had a terrible experience with two employees. I was being assisted at the registers by Briana, who was giving me so much attitude and was very aggressive towards me. She was so snappy, and I understand it’s the holiday season, but where’s the holiday spirit?! Anyways, I was short changed, and I’m assuming the manager came over to help Becca, and she had the exact same energy. She was so passive aggressive, and extremely fake that I felt like I should’ve just walked out of there without my money. I put up with so much aggression that I should’ve just left without all my change. Someone really needs to check on their employees and get Briana and Becca a reality check.
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November 2023 by Karen Collins
Rudest Sales cashier I have ever met. Couldn't get into my BBW rewards acc, stepped aside to let her serve next in line. Found the info I needed,& was told wouldn't serve me, I had to rejoin the line. That is not how customers service works.
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October 2023 by Gigi Priol
Bath & Body Works is a wonderfully smelling place with all different scented candles. They also have gift sets already packaged and ready to go. The staff are friendly, helpful, and pleasant.
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September 2023 by Addison
This was an amazing experience since I am from Australia. They have so many awesome products my hands were filled with all the different scents by the time I finished shopping. Would definitely recommend this place!
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September 2023 by Kim Garcia
I absolutely love this store! Usually always get great service, all my questions answered, but my last trip wasn’t so great. One of the workers there •Brianna• all attitude, rolled her eyes at me, when asking questions. So rude, giving me looks while I was walking around, making me feel uncomfortable. I’ve been here many times and never dealt with her, I hope I never have to again.
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September 2023 by Kelly
The atmosphere was welcoming and I felt so happy to be in here! I spotted an employee and she was so welcoming! She also helped me find a perfume that matched my vibe!
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July 2023 by Sor Ort
Love the lotions, had sanitizers and hand soap
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May 2023 by Unvaso DeDios
They had all the sanitizers with great scents great variety which is why I gave them 4 stars. Prices still high for me. Manager made sure I found what I needed promptly and busy actively answering customers questions.♡♡
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May 2023 by Maria Guzman
Always finding good deals here ????
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March 2023 by Phoenix
The store was clean and very organized. Michelle was super helpful and patient with me. I love the products I went home with and will be back for more!
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January 2023 by Mario Arteaga
Great selection, clean, happy & fast service!
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December 2022 by Kaia Papaya
I attempted to use the buy online pick-up in-store service twice and both times, more than half and/or all of my order were cancelled before I headed to the store. additionally, I was not able to exchange for other items similar in price point while keeping the sale price I ordered on the original items. this is frustrating as I wasted my time shopping online using the very slow responding mobile app and website, it defeats the purpose of online shopping and picking up in store due to the inconvenience, and the dissatisfaction of the inaccuracy of the online shopping experience when the items were shown to be available for pick-up in-store but it turned out the item wasn't available in-store at all as the inventory does not update as frequently to reflect that.on top of this, a bath & body works associate in-store allowed a customer behind me in line to cut ahead of me without asking me. I couldn't flag down an associate as easily to ask about my online pick-up order so I had to get in line to be helped.overall i've had a very frustrating exeperience with using the bath & body works mobile app and website, the shopping experience both online and in-store, and the customer service experience. I no longer have the desire to make purchases here again.
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December 2022 by Vy N.
This is my favorite bath and body works location. The staff is always nice and the store is clean and organized. They always answer their phones which is a plus!
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November 2022 by Carri DeBeaumont
This was one of the easiest transactions I have done. Ordered online and pickup in store. Easy in and out, except for parking.