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March 2024 by Olivia L
Bad layout. Employees unwilling to help.
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March 2024 by Leti Sandoval
Gabriella is the sweetest cashier at this location! I’ve been shopping here for years and when I tell you that the girls are usually never friendly but today I was shocked to be greeted by a friendly face. Thanks Gabriella for acknowledging me.
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February 2024 by Anne Rojas
Do not book at this salon. First experience with them was rude when booking, let the receptionist know what I needed and she was condescending when I explained what was going on with my hair. Booked for weeks later just to be called almost an hour before the appointment that ny stylist canceled and I would need to pay more to be seen the same day. When I expressed that I shouldn't be paying more for a service I booked when I didn't have more than an hours notice, she then only asked if I wanted to reschedule another day. No apologies, nothing. No thank you.
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February 2024 by Heather Stephen
Um hours are posted on their door yet it was locked more than 30 min prior to closing without any notices posted. Quite disappointing.
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February 2024 by Sandra Cmaylo
This is the worst ULTA location I’ve ever been to. Staff is beyond rude. Avoid like the plague.
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January 2024 by Devon Kizer
Customer service is atrocious. Had an appointment at the benefit brow bar and was 5 mins late. After waiting 10 mins for someone to find the girl she said she can’t take me because I was late. Didn’t try to work with me and had an attitude. You lost a customer. Congratulations!
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December 2023 by Ordained Reverend High Priestess
I waited to leave this review to see if I would change how I feel about my haircut. I didn't. It has been a year since my haircut and still, still, still every time I look in the mirror, I HATE my hair! I do not feel beautiful at all. And it has been this way for over a year now. That's 365 days of looking in the mirror and wanting to cry every time I look at myself - not to mention the comments, "Girl, what did they do to your hair?", "Oh no! Your hair!", "Why did they cut your hair like that?" - And the list goes on and on. I use to go to Ulta on the regular for my haircut off and on and have for years - not anymore. They have lost me as a customer for life. And I hate that because I use to brag about the lady who cut my hair. Not only did she not give me what I asked for, last time I went, but she left it such a butchered mess that when I've gone to other places to see if they can fix it, all they tell me is to try to grow it out - which is what I've been trying to do FOR A YEAR! A years worth of growth and it's still not where it needs to be. Maybe the employees need to be concentrating on fixing hair rather than showing the customers inappropriate and embarrassing videos that shouldn't be shown at work, especially to the customer- it embarrassed me to death! I'm not going to give you the lady's name because everyone deserves their job but management needs to be more vigilant of their employees. I had been a loyal customer off and on for years, I didn't deserve what butcher job y'all did to me or the sadness it has brought me every time I look at myself in the mirror - I have been nothing but kind to you. I didnt deserve this! Sadly, you have lost me as a customer for life.
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November 2023 by Emily Clift
I had an appt with Kelsey and she did a great job. So happy with my experience. My hair came out amazing and she has literally the best personality.
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November 2023 by Ingrid Bane
Amazing people who work there. Very helpful.
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November 2023 by Dania
terrible service
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November 2023 by Dudley Green
Smells good to go inside
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October 2023 by Sandra Courtney
Great help. Line started getting long.
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October 2023 by Sandi Farrow
It is sometimes hard to find help.
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September 2023 by Lorena Anderson
Kelsey is a rock star, an amazing stylist!! Her “ prescription” of products have gotten my stubborn curly hair recovery!! Beat Ulta in north County!!
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September 2023 by Jose Perez
Went here a lot gossiping with the girls who work on the floor matching makeup didn't get the help I needed they all seem to not care for your needs