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March 2024 by April V.
I tried returning something that made my dog sick/allergic reaction but didn't have the receipt. The Caucasian boy wearing a mask at the register and the middle aged Hispanic woman were so rude to me and very dismissive. Btw, They don't even know their inventory or what products they sell. Super disrespect, unhelpful jerks. Petco in general is a terrible store and I don't normally shop there or buy anything there unless I have to. I'll be sticking g with Petsmart. So here's a tip for you, BE NICE TO CUSTOMERS AND MAYBE THEY WOULD SHOP THERE! You really have nothing else going for you as a store, so work on the customer service that does not exist here. JUST BE NICE - IT'S NOT THAT HARD! Petco will be the next company to go bankrupt! Ugh, horrible people!
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February 2024 by Richard Hill
Google maps needs updating and store needs more signage. Fish display very clean as well as the rest of store.
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February 2024 by Katherine Smith-Brooks
Long wait at cashier
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January 2024 by Aiko N.
I'm in nesting mode and want someone else to take care of. Fiancé doesn't want a third dog and we both don't want kids, so I decided I want fish. I found almost everything I need here, from the fish to the live plants, tank, heater, food/treats, and some toys (a leaf for Sashimi to rest on and a mirror to bob around). I was hoping to get a water frog or a snail but didn't see either of those. I am super happy with my purchase, and the cashier was so friendly! She helped me find a mini net while it was slow. Pros: - friendly - lots of parking - lots of dog toys - healthy fish Cons: - a bit pricey - not a great aquatic animal selection
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January 2024 by Tanner Y.
I think this is possibly the WORST Petco location in the entire nation. First of all, the prices in store NEVER ring up properly (you are charged way more than the price listed in store and online!) and God forbid you bring this to a staff members attention! They just stare at you like you are speaking another language and shrug their shoulders. Make sure you check your receipts! The staff is just beyond rude and incompetent every single time I go here. If you order online for pickup, yes even hours in advance, you are told it will be another hour or you can "grab your order yourself" The management is horrible, they are never there and never call you back when they say they will. It's just honestly all bad bad BAD. I'd suggest going to the location off the 76 or just going to PetSmart or anywhere else instead.
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January 2024 by Kurt B.
The Veterinarian was great. This rating is for Petco's notification service. My dog has to be put down but I kept getting e-mail notifications that her service is due over the holidays. I had to call twice so far. I even deleted her off the website, and still got another email. Really cheers up the holiday season.
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December 2023 by Elizabeth W.
I have been buying food from PETCO for the last 15 years but realized that the customers are not even valued on the most superficial level. I came to your store tonight at around 7:30 PM to buy a large bag of cat food. I am standing in line behind a customer who was at the register with the only cashier in the checkout and the customer needed assistance. The store only two customers (myself included) in the store. The manager came to the front to assist the first customer which was not an issue. Another employee followed the manager to the checkout area. The issue I had was when the manager was finished helping the customer before me, she and the other employee did not ask if I needed help. I am holding a large bag of cat food and the manager and other employee looked right at me, ignored me and left the checkout. As a longtime customer, how I was treated reflects the PETCO values and it's not about customer engagement. I called the manager, a woman with glasses and very short grey hair and told her that I did not appreciate her rudeness, that she lacked customer service skills, doesn't pick up social cues and should look for another job. Sorry PETCO, I will purchase all my pet supplies on Amazon because a mouseclick is much a better shopping experience than a rude one.
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November 2023 by Chloe Black
Don’t take your puppy here for socializing. I brought my puppy here to get him out sniffing and hanging out at one of my favorite places to go, and was approached by management how I wasn’t allowed to say the words “sit” “stay” or “heel” to my OWN dog?! Because Petco sells training?? So because you want to sell a product, I’m not allowed to try and have a well behaved puppy? But the couple that came in with two dogs on retractable leashes barking at my dog with little to no control from their owner is totally fine. That’s good for business I guess.I came in to buy some fun dog toys and treats for my pup, but I decided to leave after that without buying anything.Horrible shady business practice.
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November 2023 by Garet P.
i love the steps salma takes to make my dog feels comfortable before grooming thank you so much and ask for her when you need your pet groomed!
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November 2023 by Jason Grasso
Good store and has lots of different brands but I would like to see more items geared towards pits and terriers but overall good
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October 2023 by Lisa Russell
Dr Rodriguez , Anita and her wonderful staff always takes such wonderful care of Miss Mattie. DR Rodriguez is such a loving caring and compassionate VetShe is so kind every time we see her. I will always bring Mattie to Vetco Total Care Oceanside .
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October 2023 by Mark H.
Love the new location with all the other big retail boxes there, staff is super friendly!
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October 2023 by Rick Martin
If you make a grooming appointment on a Friday afternoon here Hannah will cancel it. There’s a reason they have so many appointments available. Just go to pet smart it’s cheaper and more professional
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September 2023 by Dana Omiela
Best place ever! They took great care with my dog and greeted her with lots of love. Grooming was perfect and they don’t try and up sell services.5 stars all the way!
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September 2023 by Larissa Scott
I had a grooming appointment booked for almost 2 weeks because I was getting photos with my dog the following day. I took off work early to take him in and the groomer said she thinks he has an ear infection and was unwilling to groom him. Now I am left at 4:30 on a Friday before the pictures with no where to take him. The one time I took him to a Petco with an ear infection, they just didn’t wash the area and didn’t clean his ears as to not interfere with the medication he was on. This is a massive waste of my time and has left me with no where to go last minute.The stylist’s name is Hannah. Also she clearly just wanted to be off work early. I had a 4:15 appointment, when I got there she asked if she could send my dog home not fully dry because she got off work at 5, which I said was fine. Then proceeded to cancel my appointment because she thought he had an ear infection. So hope Hannah had a great early weekend. Incredibly unprofessional.
