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October 2024 by Tracy Trousset
Juli was terrifically helpful and knowledgeable! I will go back to her again!
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October 2024 by Lisa Fegarsky
Great customer service. So pleased with my purchase. Will buy here again. Sleeping better than ever now.
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October 2024 by Lisa Galloway
Robert and Mariah took great care to help us find the exact right bed for us - carefully explaining features, options and warranties and being extremely patient with our many questions. When we discovered that the mattress we purchased wasn’t a perfect fit for my back, Robert went the extra mile to make sure our exchange to a firmer model was swift and seamless. Excellent experience all around!
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October 2024 by Jeff Sobieski
Our salesperson, Robert was very professional, knowledgeable, personable and was very easy to work with on our purchase. Thank you Robert.
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October 2024 by Antoinette Wilson
Very good service.
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October 2024 by Christina Smith
Robert is an absolutely phenomenal salesperson and I’m beyond satisfied with the service he has given me. Not only is he extremely knowledgeable about all the products in the store (with incredible detail) he is also very patient and took the time to really customize my sleep comfort and find me the perfect bed and pillows. He’s very funny and conversational and I never felt pressured at any time. I highly recommend Robert if you go to Mattress Firm in Oceanside. He will take very good care of you. Thanks again, Robert! You rock!
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October 2024 by Jesse Gomez
Robert was extremely helpful and found us the best deal of the century. I cant wait to get my mattress tomorrow!
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September 2024 by Lindsay Amador Marsh
Anthony is the best salesman we’ve ever worked with. So knowledgeable. He should be promoted immediately.
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September 2024 by heather kelley
My bed is so comfy!
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September 2024 by Michael Shim
Great experience and knowledgeable, amiable staff.
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September 2024 by lauri khazraei
Such a great experience!! Amy and Erik were super helpful and friendly. Amy made sure I got all the promotions available and it couldn’t have been easier. Super happy!!
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September 2024 by Macari
Erik is friendly and knowledgeable. Doesn't push a product you're not interested in. A smooth and pleasant transaction.
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September 2024 by Frank Lepore
Update: They clearly didn't even read the review. We GOT the mattress from another MF store. There were no stains.
Had an issue with our Purple Mattress where the foam was separating from the grid due to a glue defect. We initiated a warranty claim with Mattress Firm and it was approved.
Went and spoke to Amy, the manager. Turns out, a Mattress Firm warranty doesn't guarantee you the same bed; it just gets you a credit for the amount you paid, and Purple Mattresses have doubled in price. Amy told me there was nothing she could do, and tried to offer us other beds, telling us we'd have to pay the difference between $800 to $2,000. This felt unacceptable. We bought a Purple because we loved it and it worked well for us. We had no interest in gambling with a new bed and hoping it worked.
I got a hold of Mattress Firm corporate and was told the following: "I reached out to my next level of support and was advised that the Purple brand has advised they will approve the currant equivalent to the model of mattress purchased with a grid foam separation defect."
We went back to the store, showed an employee the email approving our exchange, and they started to set it up. During this process, Amy called the employee that was helping us and told him that she already told us that they can't do the exchange and that he was not to do it. We then drove to a different store that she was currently at to show her the email in person. She set up the delivery for 9/7. When we asked about the $99 delivery fee, she told us she didn’t charge us, which we appreciated. We later realized that she had entered the exchange as a “001- Comfort.”
When the delivery guys arrive, they take a picture, call someone, then tell us they can't take the mattress because it has "stains" and the exchange is marked as "comfort" and not "warranty." They tell us to call the store and have them change it. We call the store who apologized and said that they would have someone come back out that day or Monday.
After hearing nothing, we call them back the next day and someone tells us that, because the mattress has "stains" they can't take it to the warehouse because it could contaminate things, they mention how this was California law, they told us the mattress was now flagged in the system by the warehouse, and they told us we have to go back through Purple. Why was it going to a warehouse? It’s a defective mattress; it should go to the landfill. Why do stains matter? Turns out, a “comfort” exchange is what you do when you return a mattress during the trial period. We weren’t doing that, but they labeled it as if we were, so the mattress was expected to look new. No one called us to tell us any of this.
I made a Reddit post about this experience and asked for help, because the store had made it clear it was out of their hands.
A store in North Carolina reached out and helped us through it all in under a half hour. He changed the exchange from “comfort” to “warranty” and had a whole conversation with us about how managers hate to do exchanges like this because their store has to eat the cost and it comes out of their bonuses. There was a detail that was on our new receipt that wasn’t on our old one. A line that read “Mattress Setup & Haul Away” for $99. This line and fee missing from our original exchange made us think she knew it was entered as a “comfort” exchange. When we mentioned this to the NC employee, they said, “Not having that haul away sku in there can cause issues with the delivery team too. I highly recommend having it on the ticket. The warranty approval letter mentions it too.”
We felt like the exchange was set up to fail from the beginning, forcing us to have it handled somewhere else. When we told the NC employee about what happened and how this exchange was set up, he said “It was the manager that wro
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September 2024 by Joe Harris
My experience with Mattress Firm was very satisfying. I was able to get the mattress I needed.
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September 2024 by Benjamin Swan
Amy hooked it up!! All the staff was super friendly but she helped me and answered my 18744 questions before I bought
