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October 2024 by Keith Krikorian
We discovered an 8 week old kitten hiding under the hood of my car the other day and took her in to Fire Mountain Vet to make sure she was ok. They were more than diligent when having us seen and took great care of our kitten. They even inspired us to give her the name "Turbo" which we loved ?❤️ They also gave us some kitten food and a carrier to take her home in ? all in all we're so grateful for their care and can't recommend taking your pet here enough!
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August 2024 by Johanna Pastelin
Best place ever, great service. Very caring team!?
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July 2024 by Doc R.
The front desk staff has two flavors, experienced and rude, or ditzy. The business model is what a lot of vets are doing. You wait to be taken to a treatment area, wait again for a tech to come in and take your concerns and do a starter exam, then the tech leaves and you wait again for the vet who has the (incomplete) concerns written by the tech, does a minimal exam then leaves, and you wait again for someone to come in for you to approve the costs. Then they upsell you everything they can think of.... a lot of it not necessary, and a 20 minutes worth of treatment appointment takes at least an hour or longer. I felt like I should have billed them for my time!
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July 2024 by Renante SoogbooSoundz
The staff were very friendly, welcoming and professional, it was an easy and quick / hassle-free experience every time. Thanks to the staff for their care and compassion.
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July 2024 by Barbara Bolin Gorman
UPDATE 6/29/2024:
ON Saturday 6/9/2024 I received a response from fire mountain veterinary hospital telling me that i should remove my post because it was inaccurate and i had not been to their facility.....( please see the invoice below.).. my dog Frankie was seen on 04/08/2024By Andrea Calista DVM and was treated for an ear infection . Fire mountain veterinary hospital has made a mistake AGAIN not once but TWICE, they misdiagnosed my dog the first time I brought him to them and now they are telling me that they didn't even see my dog, that i had not been to their facility!
they are wrong not once but twice.
PLEASE READ MY REVIEW!
I took my dog in to fire mountain veterinary hospital on April 9th because I noticed a metallic smell coming from his face. On Tuesday June 18th I had to put my sweet Frankie down.
This is my story and I want to tell it because I am so disturbed by what happened.
The veterinarian was a girl she evaluated my dog she looked in his ears she looked in his mouth and noted that there was something going on in the mouth and she did notice the smell they recommended that I do a particular test to determine what type of bacteria is in the ear as she suspected a yeast infection so that he could be treated properly they came back with an estimate of near a $1000 ... I Did follow-up with the particular test to evaluate the type of bacteria, $425 later 5 medications including 2 weeks of antibiotics.
I did contact fire mountain veterinary almost 3 weeks after my first visit to advise them that my dog was not better and that the treatment hadn't worked. I was then told that I could bring the dog back in for another test that test would be $600 to re test the type of bacteria for the ear problem.
I let the receptions know that I had already paid for a particular test to determine the type of bacteria and that that hadn't worked . Her response was that I was welcome to go to another vet and get a second opinion. I hung up.
I did go to another vet I was told that my dog had oral cancer. That the cancer had spread to his mandible .
My dog suffered in additional 2 months because they did not diagnose my dog properly, It wasn't a yeast infection it wasn't his ear, It was a squamous cell carcinoma in his jaw.... He suffered at their hands please do not take your dog here... could my dog have survived ? probably not... but he certainly he didn't have to go out the way he did SUFFERING.
UPDATE:
ON 6/29/24- I just received a response from you!
You are responding about the wrong dog . It was NOT TULIP, it is FRANKIE.
Frankie has ONLY been to your office ONE TIME. You are asking me to remove my post because I'm making a mistake I didn't make a mistake you guys did twice now you saw my dog one time you misdiagnosed him here's the invoice check out your information first .. I DID NOT MISTAKE. Your office Made the mistake.AGAIN!
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June 2024 by Megan Willette
Worst Vet in San Diego County! Stay away especially if you have large dogs or if you need any medication for anything. The admin staff and vet tech’s are incredibly incompetent and the vet we had for our two dogs was even worse. Don’t waste your money!
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June 2024 by Kaitlynn deGaynor
I absolutely love going here especially with the vet techs and doctors that do an amazing job with my furbabies. I thoroughly enjoy Kayley. My huskies can be timid with most but her familiar face has my furbaby no longer scared of going to the vet. I will definitely be making the four hour drive after moving to come again because of the phenomenal service at this establishment.
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June 2024 by Barbara B.
On April 9th 2024, i brought my beautiful little pug in to see Is fire mountain veterinary, because I was noticing a metallic smell, coming from his face... if I could give them 0 stars ...on Tuesday June 18th I had to put my dog down. Here is my story. When I came in to see the vet on April 9th the Doctor was told that I had noticed a metallic smell ,(And that his left eye was larger and had turned blue probably I thought It was a cataract. ),and that he had a yeast infection in his right ear. The vet examined my dog they looked in both ears , Checked his mouth and gums and made a comment that there was something going on on the right side of his mouth. They proceeded to give me an estimate of different charges the first of which was near a $1000 , they recommended A test that would confirm the type of bacteria so that he would get the correct type of medication. I did follow the instructions of the vet. $425 later, 5 medications including 2 weeks of antibiotics. At the end of the 2 weeks ,(closer 23 weeks), I did notify them and let them know that I had NOT seen improvement and I was upset about that. she stated that they could do another test and that test was $600 more on his ears .... I said I had already done a specific test you said do this test we will give the correct medicine and it did not work! At this point the reception is told me that if I wanted to I could get a second opinion at another veterinary hospital at which point I hung up. I did go to another Doctor it turns out that my poor dog had cancer in his mouth, That also was affecting his mandable and right side of his face.... the same side of his mouth that the Doctor had noted at fire mountain veterinary and did nothing about.... the same metallic smell that my dog was having that fire mountain veterinary did nothing about.... my dog suffered in additional 2 more months because of their inept ability to diagnose my dog correctly!! Do not take your dog here ever for anything! -- could my dog have survived ? probably not ... but... he didn't have to suffer and he did suffer .... and that is at the hands of the inept veterinary Doctor who didn't take the time to evaluate my dog properly.
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May 2024 by Mad Con
I took my dog here who was acting weird, and they pushed for an urgent, costly appointment. They performed inconclusive X-rays and pressured me into paying for a radiologist and other services. The surgery quote was $4-6k but ended up much higher. They added treatments without discussion and charged for unnecessary medications. The staff judged and pressured me at every turn.
The lack of transparency and constant upselling were incredibly stressful. It felt like they were more focused on making money than on my dog's well-being. Every decision felt like a sales pitch, and they were relentless in pushing unnecessary treatments.
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May 2024 by James S
Fire Mountain assisted us in our endeavor to move our dog from the US to Europe. They are intimately familiar with the health certificate and USDA endorsement processes. We encountered a bit of a hurdle with the USDA and Fire Mountain worked tirelessly (after hours, no less) to ensure we had the necessary paperwork by our departure date. I can’t thank Jennifer, Juli, and Andie enough.
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May 2024 by Lauri T.
The one star is not for the staff because the staff was very kind but misleading. Keep in mind, that I was coming from San Marcos going to Oceanside, which is about 25 minute drive but I was referred to this vet by a friend. So one star rating is for the fact that this vet does not have an ultrasound machine, but rather a mobile ultrasound person. You have to drop your pet off at 9 AM and they told me it would be about 3 hours for the ultrasound tech to show up. I left, burned time in O'side, called at noon. They then said that the tech would not be there until 3 pm. So I burned 3 more hours only to show back at the vet's office to be told that the tech had an emergency and wasn't going to show. Could I come back tomorrow in the morning? I told them no way was I going to go through this waiting again and to give me a refund. So, for $650 , which they will refund, I drove all the way out from San Marcos to Oside to have my poor dog in a kennel all day, no food, no water. I had to Cancel my plans for the day and not have the ultrasound done. They MUST have a better process than this. This pic is what they did to my dog shaving her for prep on a test I never got. I will not ever go back.
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April 2024 by Rick S.
I'm so happy we found Fire Mountain Vet, they take such good care of my pets. My nervous dog absolutely adores their doctors and staff and thats a huge deciding factor for me! We've seen all three doctors and probably every tech at this point and they all are just wonderful. They always give you a treatment plan with options for testing and treatments and do such a good job at actually explaining each step and procedure so that I know I am making the best and most informed health decisions for my pets. Special thank you to Dr. Calista for loving and treating my neurotic dog as one of her own. I truly appreciate you all so much!
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March 2024 by Haley Lorenz
Phenomenal service! My dog always feels so welcomed and loved even when she's getting shots. Most reliable vet I know.
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February 2024 by Henry D.
To start, My dog Kali has been going here since she was a puppy. She's now almost 4, and they've provided impeccable services for her during her time with them. She has mostly positive associations with the vet, and has no issues jumping out of the car and in the door. They dote on her and treat her with nothing but attention and respect. Appointments are available, and Kali has had attention from all the vets with equal care and deliberation. I have no issue taking the first available vet when they ask if I have a preference, and I think that's a credit to their organization. Their customer service front is also remarkable, as they will often answer quickly and be able to pull files and follow-up appropriately. They give quotes where appropriate, and most recently, they gave quite good recommendations for optional treatments without any pressure to follow through on the optional stuff. Where it loses 1 star for me is pricing. I don't want to harp on it because I understand the economic pressures for veterinary clinics (which basically earn no money despite it seeming so expensive for care). I am happy to have the option to choose veterinary care based on treatment and great service, but also understand that it is not feasible for everyone (including me at times). When they asked for me to review them, I had no issues doing so. You always want to do stuff like this for people who've helped you, but we often need a little push and reminder to do so. There was no pressure with giving a high level review, as they genuinely want their clients and pets to be happy with the service they provide. I like it here, and plan to continue taking my Kali for care here. -Han
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February 2024 by Mandy Gough
Best vets and staff ever! So easy to work with and they are so good to my dog. Great customer service, great atmosphere, great people!!!!
