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November 2023 by Jose Alberto
Excellent service. Always enjoyed shopping there
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September 2023 by Kimberly Hall
I love this hardware store. It is still the classic small town like hardware store that I used to love going into with my dad- long before the big conglomerate warehouse stores like- well you all know their names- the selection is great for a small store and always fun and unique items as well.
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September 2023 by Peter Crawford
Very helpful, even though they were out of stock for a few items we needed.
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September 2023 by Terris Connection
Fun place..Great service. Good finds!!
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August 2023 by Devin Marshall
Great friendly customer service and easy to find the produnlct I was looking for.
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July 2023 by Ian L.
Great service and selection. The staff is helpful in solving problems, not just pointing you to an aisle or ringing things up, like at Harbor Freight. These folks are quality. I even witnessed the manager agreeing to approve a refund of a few screws from another store. He explained to the customer that the stores are independently owned at that he couldn't issue the refund, but the customer's English wasn't very good, so he went ahead and did it to make the customer happy over a few cents.
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July 2023 by Bruce Boyd
These guys are awesome. Always friendly and super helpful.
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June 2023 by Ramiro Guerra
Better then Home Depot for quick trips. They have an amazing selection of hardware
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June 2023 by Jacob Silva
Bought an EGO trimmer it worked for 5 minutes had a faulty battery, it happens. I tried to return it the next day with receipt in hand. I got turned away because I “used it”. Since I paid with a credit card, I couldn’t be helped. Perhaps if I was a cash customer I would have been treated differently. Even though ACE has a 30-day return policy. No refund, no exchanges, and they couldn’t call EGO for a warranty because “their closed”, even though it’s open Saturday 10-4 EST, during the time I visited the store for the return. I left the store with a non-working product, no refund, no exchange and receipt.**** Later that day the manager called me and provided me a refund, said that his employee was just confused on the policy from recent changes. Thank you for making it right. ****
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June 2023 by Barbara Daugherty
Super friendly, helpful- best of all local. So glad to have this in town!
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June 2023 by Stan D.
A few days ago I consulted with a older guy about the correct size lag bolt to use in order to affix a long board horizontally across part of a garage wall to aid in my mounting tools. I gave him the thickness of the board, and asked him if the bolts I selected were long enough to penetrate the studs. He pondered and said what I selected were long enough. This friendly hardware man doesn't know his you-know-what from a hole in the ground. Yup! Too short.So I wasted several hours getting to the point to determine the bolts were too short. Now I need to go to Lowes and purchase new ones of the correct length. So much for all the money I lost not being able to work. I'm not a fan of big box stores because you can never find anyone to help. Well, at Ace the people you do find are anything but helpful.
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May 2023 by Christine P.
I came to this Ace for a curbside order and as per the instructions in the email I tried pulling up to the front of the store but there were no spots. I drove back around and parked at a curb as close to the front as possible. I called the store letting the guy on the phone know I was there. I also told him where I was parked and what my car looked like. This guy literally replied to me in a sarcastic tone while laughing saying "that would've been helpful information if I asked" ???? Like come on, how else would they be able to find me if I wasn't parked where the instructions said?? This guy wants his coworkers running around looking like chickens with cut off heads. He shouldn't be doing any customer service job. Shane was great though and very nice. Thank you dude
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April 2023 by Stephen Trobaugh
Just needed some keys ? made and some small items. Refreshing to see great old school service and attention to detail by the staff.
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April 2023 by Raymond Bishop
Great place always have what I need and staff always knowledgeable and helpful.
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April 2023 by Bob Korbus
Lots of stuff you need including camping gear and Frisbees but the prices reflect the convenience of the location. Good screw selection.
