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January 2024 by Earl D.
We recently had to get passport photos taken for renewals. AAA was reasonably priced and there was a minimal amount of wait time (passport photos are a walk-in only). Very polite, professional, friendly and efficient. After our visit for passport photos, we visited the insurance side of the office for quotes on homeowners and rental policies. We were assured we would be hearing from them in a few days. We got an okay on one policy but never heard anything regarding others even after assurance we would. I guess it's a hit-and-miss kind of office. So I'm reducing them from 5 to 3 stars.
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December 2023 by Elizabeth Ware
Registration renewal at AAA is no longer convenient but another long wait.The parking lot at AAA is starting to look run down with trash and sketchy
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December 2023 by Sultry Seeder
They'll invade your privacy in order to jack up the monthly rate of your auto insurance! I never bother to do the verified odometer reading each year when it's time to renew my policy since the amount I drive can change from year to year. This year it's gone up due to working two jobs now in order to keep up with the skyrocketing cost of living. Especially since my partner also lost his, I'm having to pay for everything!I got a letter from them saying they use public government records such as smog checks from the Bureau of Automotive Repair (BAR) to verify the accuracy of odometer readings. It was only because of some California law called Insurance Information and Privacy Protection Act that required them to send me a notice saying they used those records to find out the amount of miles on my car and used that information to increase the annual mileage rating on this year's auto policy renewal. As a result, the minimum monthly amount I have to pay has increased. WELL EXCUSE ME FOR HAVING TO WORK TWO DAMN JOBS NOW IN ORDER TO PAY ALL THE BILLS!!! NOW THIS ONE HAS GONE UP EVEN MORE LIKE EVERYTHING ELSE HAS! IT'S INSULTING AND FEELS LIKE A SLAP IN THE FACE!
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December 2023 by Terrier Robin
Service was quick and easy. Best to come early when they first opened. Took me less than 10 minutes to get what I needed done.
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December 2023 by Ethan G.
They'll invade your privacy in order to jack up the monthly rate of your auto insurance! I never bother to do the verified odometer reading each year when it's time to renew my policy since the amount I drive can change from year to year. This year it's gone up due to working two jobs now in order to keep up with the skyrocketing cost of living. Especially since my partner also lost his, I'm having to pay for everything! I got a letter from them saying they use public government records such as smog checks from the Bureau of Automotive Repair (BAR) to verify the accuracy of odometer readings. It was only because of some California law called Insurance Information and Privacy Protection Act that required them to send me a notice saying they used those records to find out the amount of miles on my car and used that information to increase the annual mileage rating on this year's auto policy renewal. As a result, the minimum monthly amount I have to pay has increased. WELL EXCUSE ME FOR HAVING TO WORK TWO JOBS NOW IN ORDER TO PAY ALL THE BILLS!!! NOW THIS ONE HAS GONE UP EVEN MORE LIKE EVERYTHING ELSE HAS! IT'S INSULTING AND FEELS LIKE A SLAP IN THE FACE!
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December 2023 by Rick Wright
The friendly staff quickly fixed the problem with my vehicle registration. I should have come here first and skipped DMV hell.
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September 2023 by Laurie S.
They really tried to help me, even though they could not at that point, but they really made an effort and it would be someone I would recommend in the future because of the effort and kindness they showed me
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September 2023 by The Retired Marine
Travel department does not take phone calls. Prompts you to leave a msg and will return your call.
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August 2023 by Jamie W.
I wish they had a negative star, actually a -5 stars wouldn't even start to describe how bad this place is. These guys are crooks from Ground Zero from incorrectly and in accurately airing information a year ago when I started my insurance to a recent two-week fiasco on the phone and in person in their office dealing with an ending demands for verifications and documentation of things that are ridiculous to maintain savings that are negligible when coverage is actually compared with other companies. These guys have a nice face, but the heart of a pirate. Save yourself the trouble.
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August 2023 by Pat M.
Insurance is a little like betting againt yourself so I was not looking forward to adding a car but I can't say enough good things about Agent Ericka Kinsey's knowledge, helpfulness and efficiency. She not only added my car but showed me how to save money by bundling my coverage. She was the best "insurance" encounter I have ever had! Bring in your homeowners policy, life, and auto walk out feeling cared for and not taken advantaged of.
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July 2023 by Jay Wilson
One the clerk on the DMV side , got a little ego trip & was rude ... , but she got her ego checked ✔️❗️I don't play that ...
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July 2023 by Diana Ortega
The lady who helped me had an awful attitude. She didn’t give me back all of my paperwork and when I asked for it she said she didn’t have it but didn’t even look to see if it was left behind.
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July 2023 by Dawn McCain
Awesome service all around! If your in need of a great insurance package, I would recommend AAA.
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June 2023 by Samantha D.
Love having a AAA close to home but unfortunately this location definitely has the rudest employees.
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June 2023 by virginia topping
David was so nice can out help me with my flat tire !!! He was so good nice kind and super efficient. Then he told me it was a second day amazing.! Thanks so much!
