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July 2024 by Leticia Maiorana
Found off Google search indicating open hours of business. Drove here to find it’s only a gas station. Details and hours should be updated to reflect their actual services & hours of business.
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January 2024 by Marcos Soares
Very friendly, reliable and good honest service!
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December 2023 by Jordan Ketring
NEVER AGAIN! Wet, moldy, mildew, filthy, and smelly. Horrible customer service! ZERO STAR EXPERIENCE!
My car was "detailed" by People's Car Wash on November 5. This has been the worst experience and customer service I have ever received from any company I've done business with. After using a Groupon, I paid a total of $271 for their "Complete Detail Interior & Exterior" detail. They originally told me it would take 2 hours to detail, it took 3.5 hours. What I received back was absolutely not acceptable! The car was thoroughly soaked from the shampoo treatment and even though I followed their instructions of keeping the windows open and blasting the heat, the car was still wet two days later when I had to drive it to work. The smell in the car was unbearable. The mold and mildew had set in. As I began to inspect more, the neglect of the detailers at People's Car Wash began to unfold.
There was still dog hair all over the floors and back seats. The glove compartment, ceiling, center console, and driving column were UNTOUCHED. The smell from the car being soaked and not vacuum-dried properly was overwhelming. It was so bad that I couldn't even drive the car home from work with the windows down. I spent nearly 4 hours (and nearly $120 in cleaning supplies) after work in a Target parking lot having to deep clean my upholstery, clean out the leftover dog hair, and wipe down the surfaces to clean the dirt off still.
My partner emailed People's Car Wash with the photos attached here to ask them if this was acceptable work that they felt proud of. One of their staff members, Marcus Flowers, quickly called back apologizing for the subpar work and asked if we could bring the vehicle back in to be re-detailed. As I no longer trusted Marcus or People's Car Wash, we told him we did not feel comfortable bringing the car back to him after I had already detailed it myself. I simply wanted my $271 back so we could go our separate ways. This is where the horrible customer service came in.
After my partner had been playing phone-tag with Marcus for a week and a half. We finally were able to get a hold of Marcus and he had a laundry list of reasons why he could not process a refund for the "work" that was done. He wouldn't even let my partner speak on the phone because he always had something to say. Finally, I took the phone and told Marcus that he could either process the refund, or I would be posting this review. His immediate response was a threat and suggested I "come visit him" so we can handle this like men. Excuse me, but threatening physical harm to your customers because you don't like what they have to say is not an appropriate response. What ensued afterwards was Marcus continued to speak to me in a condescending and belittling tone and still tried to make excuses for why the work was not done as expected. He tried putting the blame on me saying: "Did you know how dirty your car was?" - Yes... that's why I paid you nearly $300 to detail it. After he started threatening me with lawsuits if I posted this review, I ended up hanging up because he was not interested in anything else I had to say.
Marcus Flowers and the People's Car Wash stole $271 from a first time customer. The "detail" job they did left my car in worse condition then when I brought it to them in the first place. I am shocked by the service I received from Marcus and People's Car Wash, especially after seeing so many other people's positive reviews. This whole situation has been a huge, expensive disappointment. Please save yourself the time, frustration, and money and take your business somewhere else.
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November 2023 by Kate Greenberg
Incredibly thorough, Greg did an amazing job, and everyone who works at People’s is super nice. My 20 year old car looks brand new — it’s an utter miracle :)
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November 2023 by Hilary W.
I had a great experience with Peoples Car Wash. I needed a same day car wash (I left things to the last minute) and they were able to accommodate and get someone out to my house in just few hours! Gregory did a very thorough cleaning inside and out and took extra care getting all of the dog hair out and dirt from underneath the floor mats. The price was also very reasonable for the level of care, detail and convenience. I would absolutely hire them again!
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November 2023 by Janet M.
If you have a dog, hire Peoples. I've had my car detailed before by another service and it was just "Hmm, I guess this is the best anyone can do with dog hair." Then Peoples detailed my car and now it looks brand new.I had a 90-pound husky mix that looked like a small Newfoundland. Lots of long, shaggy fur. We hiked every day and went to the beach every week, so you can imagine the level of sand, dirt, fur, and foxtails. I hadn't even had my car cleaned at all (let alone detailed) in years because what was the point? It would just get dirty again immediately. But last month my beloved dog passed away from old age, so I finally decided to clean the car as a rite of passage.I had called another place first (also with great Yelp reviews) that answered the phone with nothing more than a gruff, "hello" and only accepted cash. I got such a weird vibe from them that I canceled and called Peoples. Peoples is incredibly professional and their prices are even a bit lower than average. I honestly couldn't believe how clean they managed to get my car. They're also just lovely people; smart, knowledgeable, and easy to talk to. Peoples has my highest recommendation.
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November 2023 by Meg-Monique R.
Such a great experience! Both gentleman who came to our house for the mobile detailing were wonderful- very friendly and helpful. We had both of our cars done and we have 2 German Shepherds, so there was a LOT of dog hair. I highly recommend their work.
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October 2023 by Shine Garg
2.5 HOURS for basic wash of a two seater despite making an appointment!!When I got very annoyed after patiently waiting for two hours, they said they'd a backlog of cars due to a technical difficulty earlier. I buy that but better customer service would be to set expectations when I came in and offer to reschedule rather than keep me waiting for so long.The fact that they were still accepting walk ins while scheduled folks waited and waited told me that they had no respect for people's time and schedule.The cleaning was meticulous but that doesn't change my review. I didn't get the tires cleaned as I couldn't afford to wait beyond 2.5 hours. Still happy to have paid the full amount and a generous tip as the men worked hard and meant well.
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September 2023 by Vivi Langga (ViviTurtle)
10/10 kind of a secret hole In the wall. POC owned but these guys loveee cars and they treat your car like their own.
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September 2023 by Priscila V-S
Hired them many times, always impeccable service, friendly and flexible staff, highly recommended!
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September 2023 by William Walsh
They do Great work
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September 2023 by Steven Thompson
Didn't utilize this service because it's VERY OVERPRICED when compared to the service they render.
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August 2023 by Lyd D.
I was elated to see a sign for car wash pop-up this weekend, at the gas station on University Ave at MLK. I've only gone to drive thru auto car wash a few times since I bought my car 3 years ago, and have been on the lookout for a hand wash place. I went for a basic exterior wash, which took about 20 minutes. I was pleasantly surprised how thorough these guys were, and how reasonable the price was. I hope they will continue to set up the pop-up car wash in Berkeley. I will want to get my car washed every other week!
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August 2023 by Minhaaj K.
Great service, great value, can't recommend enough. Requested the basic interior and exterior wash, they did a thorough job and even though I was a bit nitpicky about a couple things, they made sure I left extra happy with the end result. Can't recommend them enough and the pop-up in Berkeley is an absolute steal!
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June 2023 by Joan W.
No tiny detail was left undone! The fellow was was really into making my car look perfect and he took as much time as necessary seeming to enjoy himself and I was very happy with the results . He was polite, good humored and hard working. Great service!
