Banks in Novato, CA

23 locations found near Novato
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“Colleen was very knowledgeable about a complex trust account I needed set up. Her calm confidence made me feel secure that we were going to have everything done correctly and we did. Account is now helping immensely.”

4.5 Superb47 Reviews

“Now it has been few years that I m buying my cars rhrough Vale auto, maintain my cars there. I feel so thankful to have met Carlos and his all team they are fantastic. I trust them 200%”

4.8 Superb17 Reviews

“I went into Redwood Credit Union to get a loan for vocational education. David who is a manager at Redwood Credit Union helped me to get a debit consolidation loan to pay off my debt and to pay for my vocational education. He also helped me setup my checking account and savings account at Redwood Credit Union. He was very helpful, understanding and caring. He went above and beyond the call of duty. He spent time with me and my friend for more than hour. David never rushed helping me through the loan process and setting up my accounts. David should be recognized for the work he does at Redwood Credit Union in Novato, CA on Redwood Blvd and Grant Ave. Julie”

4.2 Good30 Reviews

“I love this bank! Very easy to work with. Very genuine nice people work here. I very recently got a Home loan thru Bank of the West. My loan broker is Brad Coons. I can't say enough nice things about his work . He guided me thru this very stressful detailed process with success. And I believe I got a very good interest rate. !!I'm so happy and grateful for Brad.”

4.2 Good13 Reviews

“We came away with a positive experience with Umpqua Bank from the beginning to the end. Our go to person is Nick and he represents the company well with his knowledge,friendliness and caring nature. The bank is new and clean and mod. We would highly recommend this bank.”

3.9 Good18 Reviews

“I come into this branch once a month. Today, I received excellent customer service from branch manager, Sahar, along with Gilberto who helped me with my transactions.”

5 Superb2 Reviews

“Marjorie Alexander is awesome. She just spent a whole hour with me, patiently helping me notarize some 80 documents. She is absolutely delightful and positive. She’s an incredible asset and a gem for US Bank. Every touch point that I have with this US Bank is outstanding. What a great culture represented through people like Marjorie. Thank you”

3.7 Good16 Reviews

“I love this Novato branch of Bank of Marin, and have hope that they will continue to retain their high ground and never give way to the crass, exploitive norms of so many larger banks and corporations. They have unfailingly given informed, intelligent, thorough service, and the people there have been exceptionally, and unfailingly, courteous and friendly. Members of their staff have taken the time to thoroughly explain important money matters. Service has been efficient, and timely. Our older son was completely charmed by this bank on a visit here from the U.K., as he sat with Cindy Ponce to open accounts with Bank of Marin after closing out accounts with Wells-Fargo. What a contrast Ms. Ponce's professionalism and friendliness were against his experience with Wells Fargo which had caused him gross inconvenience because of a forgotten pin number no matter what identification and documentation he provided them --- to the point of themselves being suspect as offensive and untrustworthy. In this era in which many corporations and businesses, and home improvement contractors, and utility companies, have gone to the dogs (gone to the wolf pack), by such money madness to the point of wrongfully exploiting (and even defrauding) their patrons, Bank of Marin stands out as exemplary in its fair, considerate, professional treatment of its patrons and employees. As a friend once said, "SOMEONE has to set an example!"”

4 Good5 Reviews

“I love Patelco! The staff (at all the branches) are friendly and helpful. I also appreciate the webinars Patelco offers and it is continuously improving the app.”

3.5 Good22 Reviews

“I love Bank of Marin-I previously banked with Wells Fargo and found them to be not honest, not customer oriented and and one of those banks that wanted you to open as many accounts as possible because??? I understand now why they were accused of bad business practices. Bank of Marin, the local bank, has many personable branch people that greet me by name and respond to any problems I have with honesty and compassion. I like that they have so many convenient locations in Marin which makes banking much easier for me. I also appreciate their secure banking software and the easy online bill pay feature which I use all the time. Bank of Marin is highly recommended!”

3.6 Good5 Reviews

“Trying to open a Schwab account for global travel has been almost 3 weeks of confusion. Endless calls to Customer Service filled with friendly people but conflicting advice and long delays in results. This local office has been most helpful. Special shoutout to Kaylen for walking us through the final questions.”

3.5 Good8 Reviews

“Very convenient location, parking right in front of the door, drive-thru ATM, friendly and fast staff. I'm with Citibank for a long time now and have always had excellent customer service in all branches.”

3 Average1 Reviews

“Hmmm... I'm extremely surprised of the low rating BUT certainly was not my experience today. So... I admittedly bank with another major bank, but today I opened a business account with Chase under duress (by my old..er sister). We initially went to the branch off of Grant where I initially (YEARS ago) experienced horrible service, but thankfully they were closed for whatever reasons which lead us to Ignacio branch. We didn't make an appointment and wasn't brushed away but rather greeted and assisted by Victor. His professionalism and nice mix of being personable was absolutely amazing and so appreciated. He was efficient, communicated very well, and made this experience refreshing after working with other major banks with service issues. The greeter at the front door made us feel like we were seen and welcomed. We entered the front doors 3 times, and each time he didn't miss a beat in welcoming us. GREAT job to this team - very well managed! Thank you Victor for your patience and impeccable service!”

3.3 Good10 Reviews

“I went to the bank today to cash a check and knowingly they were going to take 102$ off my account because I over drafted. Miranda, a teller I had before like 2 months ago, remembered me!! I love that. She is def one of my favorite tellers and she did everything she could and got me a reverse fee. So I only had to pay the 57$ I owed. You made me happy and for that reason I love Wells Fargo. Thanks Miranda you are awesome.”

3.3 Good13 Reviews

“By far the best customer service I have ever had at any bank period. When I arrived, I arrived thinking I didn't need an appointment, the bank manager, Miranda, was extremely understanding and sought to find a solution and not just say: "sorry you don't have an appointment." She was extremely kind and thankful and truly wanted to help. I saw some other reviews saying there wasn't any good customer service, it couldn't be further from the truth. Honestly recommend this branch for Novato as a whole.”

3.3 Good23 Reviews

“Really kind and helpful. I showed up first thing on a Monday morning without an appointment because my bank account had been compromised over the weekend and they helped me resolve it quickly. I was in a panic all weekend but they made me feel at ease and took care of everything.”

3.3 Good36 Reviews

“I am thankful for the staff at this branch. Multiple employees, including the managers, went above and beyond expectations today to help me out with a banking need that was a tad obscure, not a simple task but was important to me. They could have easily said they weren't able to it for me and would have been well within their right if they had. Instead they took time and resources to help me out and get it done for me. It wasn't anything that benefited the bank at all. They did it just to help me out and no other reason. I really appreciate their time and effort and encourage anyone who values a service that puts customers first to consider visiting the Hamilton branch in Novato. Thank you again WF Novato!!”

3.1 Average25 Reviews

“Earlier this week, my husband stopped by the branch on Grant Avenue to discuss an issue. It was resolved quickly, and a representative from the bank even took the extra step to call us at home to confirm everything was okay. I appreciate that, and will continue to do business with them!”

2 Poor4 Reviews

“It's not often that I'm impressed. On my last visit, I asked if the branch had gotten Chinese calendars which in the past they gave out to Citibank customers. Jimmy Tran, the branch manager, suggested I put my name down on a list that a teller was starting. Just last week, I got a notice for a UPS package delivery. I was perplexed as to what it might be. It turns out Jimmy had sent me and 200 other customers (4 pages of names on his list) the Citi Chinese calendar as well as red envelopes ! Amazed, I happened to swing by the branch yesterday and thanked him for his expediency. With automated customer service centers and artificial intelligence processes, we lose what is the key to customer facing business. However, Jimmy has it down right. Because you don't develop a relationship with a machine. That personal touch will differentiate where I do business and where I don't. People matter.”

1.9 Poor7 Reviews

“Eric is an asset to this branch. The lines have gotten 100 percent better.This bank has the best remodel I have ever seen. I love going here because it smells so good inside.”

2.1 Poor54 Reviews

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