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December 2023 by Daniel kim
Worst customer service!!Rude teller. Never going back
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December 2023 by danny kim
Worst customer service!!Rude teller. Never going back
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August 2022 by Arcelia Rios
I called and they said that you do not need an appt I told them I will wait and then he says I have an appt after this person I'm helping so you will have to wait a longer period of time!
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February 2022 by Cesar Arciniega
This place is awful it's says they are open till 5 but you go there at 4 and they are closed. And you call the 1 800 numbre and you can't get no help I don't know why people still continue to bank with this back oh and they are also closed on Saturday
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October 2021 by Faceplant Aka Ray Bowman
ATM not working properly again
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August 2021 by SCOTT GOLDEN
Unfortunately, these people are not well informed in banking and are of little assistance.
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March 2021 by Beatriz Amaya
I recently moved to Norwalk about 2 years ago, the time leaving here I have visited this location twice. I had to make a large check deposit due to a car accident. I clearly ask the teller to please deposit that check in my husband and I savings account. Once I get home I clearly see the receipt and it's been deposit to a different account that I did not request. Called customer service and absolutely no help.!!! Comon Norwalk branch #00800 listen to the request of your customer's. You're here to serve usI simply ask for that request for a reason. Now I have to wait 1 entire week for a mistake that I did not commit to. Let's get it together guys! Thank you for time.
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December 2020 by Ray Bowman
ATM not working properly again
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February 2020 by Peter DeCicco
Love this bank. People like Ms Arredondo really go out of their way to assist you. Great Location, never too busy.
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January 2020 by Ron B.
Need to double check what they input for the deposited amount. We all make mistake but an apology if given makes one recognized the mistake to correct it.
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August 2019 by Toni M.
I've been with them for 4 yrs and recently I had bank fraud had to close my account and reopen a new one. Since I've opened the new account it's been a nightmare! My payroll checks have holds on them. One of the tellers told me I had to let them place the check on hold so their system can recognize it and clear it. So I did and the 2 day hold was a 5 day hold. Next pay period I go to cash my paycheck and told I can have a portion of it and the remainder broken up into 4 days! WTF!! Then She suggested I go to another branch because their manager isn't in to override it. So now I don't have access to my funds because your manager has a day off!! Wasted my lunch hour and time! This branch is slow! This branch SUCKS!!!!
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November 2018 by Jose Miranda
Beware of ATM machine, have had at least 4 instances of it being out of order, especially on the weekends.
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July 2018 by BabyMonster Y.
I love Citibank. I've been with them and have been coming to this branch for years. But lately, the wait has been horrible. The last 4 times, I have had to leave because there will be only 1 teller/window open. Plus the more recent tellers are not friendly or customer-oriented. Am now going elsewhere.
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April 2018 by Johnny Balvaneda
Great service and location, but the hours are awkward. Wish it would be open at least an hour before or after work. People usually work from 8 to 5, so why open 10 to 5? Why not be open to 6-8, 11-1 and 5-7? Make yourself available if you plan to be of service to your customers, but I guess that makes too much sense! ðŸ˜
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February 2018 by Berenice S.
Horrible the teller manny not really as attitude but thinks he knows it all. This person needs customer service training. I've never had that problem at Cerritos I should have gone there.
