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November 2023 by Gemma Bardiau
No lines
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September 2023 by Ryan Quinn
Best Wells location I have ever consistency used! All the employees are wonderful and seem to genuinely care about my service dog-they always offer him treats and remember his name! We enjoy our quick trips in and out!Without mentioning names, thanks to management, bankers and all the tellers!Loki & I
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July 2023 by Donn Andrade
Amazing customer service very quick lines. 5 stars definitely recommend this location never wait.
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September 2022 by Raj Mulchandani
If I could leave zero stars I would they have 5 bankers not one can do a wire they basically wouldn’t let me access my own funds. Also they don’t pay any interest on accounts couldn’t get my 500k loan done on my office after have over 1 mil in my cash plus having 8 months working on the loan. Save yourself the time go to chase bank or first republic way better banks to bank with pay higher rates on deposits lower rates on loans and most importantly actually allow you to access your funds
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July 2022 by Rolando S.
Worst customer service in Orange County. Been waiting for over 45 minutes trying to cash a check from account who banks with WFB.
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June 2022 by Elise W.
While the tellers are very nice and try to accommodate, the management leaves a lot to be desired. Appear disorganized, uninformed and make you feel like you are interrupting them when you need their help.
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June 2022 by Dustin Collette
Bank manager at the PCH location, across the street from Billy’s at the Beach is completely and utterly incompetent. I came in this week to simply deposit a check from a Canadian bank (in US dollars). The manager kept asking me questions about my business with the merchant I received the check from. Treating me like I’m a interrogation suspect. Completely rude and uncalled for.Then she made me sit in the lobby until she could figure out how to deposit the check. There was a gentleman behind me who also had a check from a Canadian bank and she forced him to also sit in the lobby by me. After about 15 minutes of waiting, the bank manager called me back over and told me the check will need to go to collections and I would need to wait 4-7 weeks to have my check deposited into my account. I’ve deposited several of these checks before with NO issue and tried to explain this to her several times. I told her that’s not correct. Her only response was, “Yes.” I grabbed the check from her and told her I’m going to another location to deposit the check.I went into another Wells Fargo location a couple miles away on 17th street and the teller deposited it into my checking account immediately without an issue. And with a smile on her face as well. The funds were in my account the next day. What a completely useless bank manager at the PCH location.
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February 2022 by Larry Segelken
Poor customer service, still only taking appointments for simple bank issues - bankers never available - typically sitting @ desk alone on cell phones- but to busy to help walk in customers just poor customer service in general -
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October 2021 by G H.
The people who work here are gracefully putting up with arrogant customers demanding immediate service (there was hardly any wait), making snide and passive aggressive comments. I was appalled by the behavior of their clients, and impressed with the way they graciously handled it. I hope management shows appreciation for their very professional staff.
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April 2021 by Allan Roman
Attempted to get information regarding a refinancing. After my two calls and their promises to get back to me, they did not call me back for nine days. I again inquired about some information and I did not receive a call for several more days. Customer service is terrible. Tried to deal with “Connor” and “Matt” and both were less than enthusiastic about doing business.
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August 2019 by Ashkon B.
This is the best banking experience I have had in my tenure. Nima is absolutely amazing goes above and beyond on every wire and cashiers checks I get. Jairo is one of the most professional and knowledgeable bankers I have used. The whole team is truly amazing, Connor, Duncan and Bruce are all truly the best in the banking world! Thank you all!
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December 2018 by M S.
Very helpful and friendly. The staff are very progressional and they take care of you. I will definitely go back there for more business.
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October 2018 by Autreen G.
Not the greatest bank. Their customer service is very textbook and cookie cutter. The service the teller provided was very passive and quite rude. Considering switching banks
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July 2018 by Elizabeth V.
Not the best treatment of a client comes in to open an account. I did finally get my account opened, but the mistake was made I am a business not a dba of my own name. I did get the error fixed. I then had to go into the bank for a problem. I was listened to and helped, but not in the way a bank should resolve an issue with a client. Wells seems to like to do what Wells wants to do as many banks appear this way as it's easier than admittance of fault or error. Divisions of all banks run on a generic solution regardless of fact or fiction. Sad when this bank has no care to a client in the way a client should be treated. The excuse of a back office is as lame as well. Either be right to a client or go out of business is my motto.
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July 2018 by Donn A.
Mary G. Just want to start off with the great customer service that this person gave me at Wells Fargo finding out about a check issue that was association fee that was a big mistake and that was a mixup that she corrected him gave me the most outstanding customer service and work through it with me page by page step-by-step to resolve the issue great customer service 10 stars I recommend everyone to go to Mariners branch on PCH in Riverside they go Exter and beyond of customer service deeply appreciated well done Wells Fargo again
