April 2021 by Allan Roman
Attempted to get information regarding a refinancing. After my two calls and their promises to get back to me, they did not call me back for nine days. I again inquired about some information and I did not receive a call for several more days. Customer service is terrible. Tried to deal with “Connor” and “Matt” and both were less than enthusiastic about doing business.
August 2019 by Ashkon B.
This is the best banking experience I have had in my tenure. Nima is absolutely amazing goes above and beyond on every wire and cashiers checks I get. Jairo is one of the most professional and knowledgeable bankers I have used. The whole team is truly amazing, Connor, Duncan and Bruce are all truly the best in the banking world! Thank you all!
December 2018 by M S.
Very helpful and friendly. The staff are very progressional and they take care of you. I will definitely go back there for more business.
October 2018 by Autreen G.
Not the greatest bank. Their customer service is very textbook and cookie cutter. The service the teller provided was very passive and quite rude. Considering switching banks
July 2018 by Elizabeth V.
Not the best treatment of a client comes in to open an account. I did finally get my account opened, but the mistake was made I am a business not a dba of my own name. I did get the error fixed. I then had to go into the bank for a problem. I was listened to and helped, but not in the way a bank should resolve an issue with a client. Wells seems to like to do what Wells wants to do as many banks appear this way as it's easier than admittance of fault or error. Divisions of all banks run on a generic solution regardless of fact or fiction. Sad when this bank has no care to a client in the way a client should be treated. The excuse of a back office is as lame as well. Either be right to a client or go out of business is my motto.
July 2018 by Donn A.
Mary G. Just want to start off with the great customer service that this person gave me at Wells Fargo finding out about a check issue that was association fee that was a big mistake and that was a mixup that she corrected him gave me the most outstanding customer service and work through it with me page by page step-by-step to resolve the issue great customer service 10 stars I recommend everyone to go to Mariners branch on PCH in Riverside they go Exter and beyond of customer service deeply appreciated well done Wells Fargo again
January 2018 by Mat Weiss
I've lived in the Newport area for about 7 years and deal with this branch regularly. I have found that the employees are not knowledgable about Wells Fargo products, they don't respond to Emails and struggle with basic professionalism. With how many banks there are these days, there is no reason to trust your money with such a disappointing institution. I would not recommend this branch.
January 2018 by Mat W.
I have lived in Newport for about 7 years and have dealt with this bank regularly. I have found their staff to have little knowledge of Wells Fargo products, a disappointing lack of professionalism, and generally poor communication skills (via telephone or Email). There are so many options for banks these days, why trust your money to such a disappointing organization? I would not recommend.
December 2017 by Emm E.
The company itself may be a soulless predatory entity, but at least the people working here were nice. Duncan and Mary recently helped me out and were very friendly and efficient. Thankful that there are still some good people working for this company
October 2016 by Char Pete
It it with the utmost respect that I mention this office of Wells Fargo. I had my check book stolen. People were cashing my checks at several locations with fictitious identification. The office of Wells Fargo went out of their way to help me resolve this situation and they covered the loss.
June 2015 by Sum Guy
Don't bank with these rude people. They are the worst. Bank anywhere but Wells Fargo.
June 2013 by Sean Johnson
The store manager was rude and refused to help me. Very pretentious and money hungry employees. Another big bailout bank that has lost my business to the local credit union.
March 2013 by Olivia R
Teller gave me a bottle of water when I was making a deposit inside the branch
March 2013 by Sean Buccione
Samantha was great
August 2011 by Celina Kenyon
Really great, helpful staff.