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November 2023 by Borg W.
I like Vince products and think they are one of the last quality products that you can find online Liz
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November 2023 by Alyssa J
terrible customer service. Better off buying through online
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April 2023 by Caryn E.
On first approach to my shopping experience at Vince I really saw nothing that caught my eye but fortunately I ran into a sales girl named Torrie who was above and beyond. She showed me some things she brought me things from the back she worked with me and I ended up spending over $700 on items that I would've never seen would've never boughtSo kudos to you Torrie - you're a treasure for the store and an amazing sales person.
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January 2022 by Essie M.
I own a lot of Vince clothing and it was my first time at the Fashion Island store, but going there today was a complete turn off not only to the store but to the brand itself. It looks like the manager is very selective on who she greets and who she helps, and needs to have training on customer service 101.
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May 2021 by Snake S.
Good quality clothes. Friendly, knowledgeable service. Not much more to say beyond that. A pleasant shopping experience.
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March 2021 by Monica Z.
Due to COVID their customer service has "limited hours"... While I try repeatedly to get in touch with someone for assistance with an order issue I am found empty handed once connection was actually made. The answer was pretty much "kick rocks" we are sorry we aren't sorry. For such a well known establishment/brand they have low class customer service. From someone who regularly spent large amounts of $ with them they have forever lost a customer.
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September 2020 by Sammi
Love this store! Staff is amazing, great customer service!
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September 2020 by Peter Sup
Like the old car commercial used to say. Go see Cat, go see Cat, go see Cat!
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August 2020 by Esther Z
Normally they have really good customer care but today one of the ladies working there (8/21/20) was super rude. She sounded annoyed and was rushing customers. I’ve been there many times and first time seeing this worker. Would not go to this store a long as she is working there.
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May 2019 by Brian Fleischli
Decent quality stuff but terrible customer service. Better off buying through Nordstrom. For the price the services is very lacking. Specifically the woman named Chris Brown.
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April 2019 by Brian F.
Decent quality items but terrible customer service. Don't buy anything cuz they will pull every stop to not exchange or anything. I would highly suggest buying through Nordstrom. For the prices the service was appalling, especially Chris brown.
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February 2019 by Jeff Green
Not very good
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December 2018 by Cat Y.
Kris is the best. She is so helpful, everyone there is so pleasant. Every time my husband and I have gone there, I have gotten amazing service.
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November 2018 by Lana L.
This review is about a recent experience. A huge portion of my wardrobe is Vince and I shop at this location often. The selection is fine and while many of the sales reps are pleasant to shop with, I've had some unprofessional and unpleasant experience with one rep in particular by the name Chris. Her rude and unprofessional behavior causes a disturbance and I do not recommend to work with her.
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December 2017 by Wal Awsome
Vince is my favorite shop in fashion island 🌴