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August 2023 by El A
Staff here are amazing! So helpful and kind. This is one of the best stores!
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June 2023 by WEST Coast
Helpful staff- offered to measure and ensure the correct bra size was purchased- staff was also knowledgeable of the product.
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February 2023 by Joe B.
I called ahead and made plans to arrive to the store in 10 minutes. They confirmed they would wait for me to arrive . I rushed from work to be able to make it and sadly they refused to service me because I arrived 1 minute late. Then they told me to go to the mission Viejo store and that it would be open for another hour so I drove all way the there to find out they closed an hour ago as well. Very sad to see such poor service!!!!
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October 2022 by Liz Ball
I tried to get away from VS but wound up spending more money on bras that didn't last. Went crawling back and met Keilee who was THE BEST! She listened to what my needs were and helped me find the best bras! I won't leave VS again the customer service and personal touch can't be found online.
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October 2022 by Joanne Hanna
Very friendly & helpful staff. Easy to find what I was looking for.
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July 2022 by Kika S.
This is a smaller store compared to the other location I usually shop at. I was greeted immediately upon walking in. Then I made my way to the second room where I noticed the 10/$38 sign. I shopped the drawes so I wouldn't have to hunt for my size. Oddly, no one asked if I was looking for anything in particular, offered me a shopping bag for my arms full of items, or advised me of the current promotions. There was one going woman I overheard hustling to assist multiple shoppers, so I'm assuming they were a little understaffed on that particular day. They also had an issue with their air conditioning leaking from the ceiling, down one of the Pink display walls near the registers. A woman was doing her best to clear the area, rearrange displays, delegate to staff and work with the a/c guy. I assume she was the manager. She did it all with a smile on her face.When I was done finding my items, the young woman at the counter told me to grab one more panty since the bra I purchased came with a free one. I joked that it was already hard enough to pick 10, but I went and grabbed one more. I appreciate that she reminded me of that. I did notice the sign but forgot about the promotion.
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June 2022 by GandD G.
Would give zero stars WORST ONLINE customer service.They bait you with free returns however that is not accurate. I tried going on for over an hour to print my return label and it conveniently booted me out each time. When I spoke to the customer service agent she recommended I send it back on my own dime.
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April 2022 by Sharona M.
I came here yesterday to return some online items and to shop for some replacements. The tall blonde girl who helped me out was very kind, knowledgeable, and helpful. She helped me pick out the right size and I left feeling confident in my purchase. I wish I remembered her name so I could give her a shout out. They always have good deals here too. They are currently at a temporary location across from Apple before they move into a new spot in Fashion Island. Even their temporary setup worked for me. I'm looking forward to shop in their new spot when they move into it.
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April 2022 by Elisa G.
Victoria (how ironic that she ended up working here, haha) helped me pick out some new cute workout clothes and she's a superstar!!! Also I bought some cute undies, on sale, of course! The actual store is really well laid out and easy to shop for sale items, my FAVE!!!
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March 2022 by BEATRIZ DIAZ
My favorite place to shop in fashion island. Great place, awesome people, great customer service.
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January 2022 by Rachel P
The staff here are very rude and unprofessional. I tried to call for help to looking for the size and all the girls ignored me and walk away even though the store was very deserted. All the staff gathered together to talk, sing and dance to the music.When I went to check out, I waited for a while, a girl came to help me. She didn't greet and show not happy.
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January 2022 by Blake Page
Friendly, helpful staff. Very clean and had the stock in store that my wife was looking for.
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November 2021 by Tori Keiko
Erika was amazing!! So helpful! She spent about a half hour with me, helping me decide what lingerie to buy. She was so friendly and sweet and she gave me great advice on what to buy, I’m so happy with my purchase! I usually don’t give reviews on anything unless they’re really bad or really good but I just had to write one because Erika was great!
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October 2021 by Ursula R.
This is long overdue because I'd completely forgotten to write this in my panic. I visited this location a few months ago. First, the customer service was EXCELLENT from the taller lady with the accent ( sorry I do not remember your name). She was friendly , helpful, and informative. She was enthusiastic without being pushy. I'd forgotten my phone at the cashier counter. Thankfully, someone ( not sure who) was honest and I was able to retrieve my phone once I figured out where I'd left it. I don't shop here often, but every time I have, it's been clean & organized , even during the crazy sales Thanks again for babysitting my phone :)
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October 2021 by Jeena S.
Haven't been here in years and it was my daughter's first time. Missy welcomed us and she was so quick and sweet. Showed us everything we asked for, made suggestions and we ended up buying everything we needed. Such awesome customer service, Missy is high energy and amazing for the place. Will absolutely shop here again
