May 2021 by Annelise L.
I was assaulted by a woman today at this location who was clearly unstable. I had to call the police and thankfully they helped. The police were shocked the postal workers did NOTHING or called anyone after witnessing. Such a awful location. The staff was so unhelpful and spent most of the time talking in corners rather then helping customers. I was in shock! Shame on this location. I will be filing every complaint with Usps . I have the name of the woman who checked me out who was so unhelpful along with the male worker who sat there twiddling his thumbs during an emergency. Thank you Newport police for filing against this woman and for good people in this world to stand up against evil. Thank you!
May 2021 by Auston W.
I just needed to weigh my letters and purchase postage. In and out within 5 minutes at 930am tax day. Perfect.
April 2021 by Krystle B.
This is the friendliest Post Office I've visited. There was a little bit of a wait, as to be expected. Both women who have assisted me at this location have been very kind and extremely helpful. My most recent visit was to ship something internationally. The woman assisting us helped us find the most cost effective way to ship our package. Additionally, they're very conscious of making sure you don't have to wait in line again after you step away to fill out a label, etc. Thank you for your kindness!
March 2021 by Malia S.
Workers are mean, there's always long lines, they never have whatever packaging I'm looking for, they can't print anything either
January 2021 by Engberg Real Estate Group Exp Realty
Really Nice Post Office Here. Great location and Recently Remodeled. Friendly Staff. We have been coming here for Years. Very Nice Brick Upgrades on outside as well!
January 2021 by Rod Jeheber
Everyone is awesome at this post office but Vicki is my favorite!
October 2020 by Judi B.
We rarely write reviews but I hope this one is read my the Asian that is so rude, grumpy and just not friendly..we cannot hear her behind the plexiglass and she won't speak loud enough for us to hear her.. for those who have chosen a job that requires you interact with the public like the post office it would sure be nice if she could force herself to put on a hepatitis face or maybe superviserors find her a job in the back where she doesn't have to interacts with the public!!!
October 2020 by Arturs P.
Rejected my prepaid labels on priority flat rate boxes and asked to pay the difference! I am shipping a lot and this never happened to me before!!!Happened twice with the same person!Went to the other post office, they accepted packages without any questions or extra payments! Lady with dark hair - talks too much and acts smart but apparently does not know what she is talking about! Also very unpleasant customer service from the same person!
September 2020 by coco -kun
Was treated quiet rude. I started tearing up. Not going there again.
August 2020 by Monica B.
I really really like this post office. The ladies are super helpful, super nice and very pleasant.I have a post officer closer but I rather drive a little more to use this facility.
July 2020 by Catherine S.
I came into this post office because I paid to have a package re-routed to this location in order to have a safe spot to pick up my package at. That was a nightmare & I will never be doing that again at this location.I arrived & asked the woman at the counter for assistance in finding my package, since tracking showed it was delivered there days prior. She immediately, *aggressively,* told me that they do not accept residential packages there. I showed her the tracking information, and my proof of payment for re-routing the package (which should be free like every other mail carrier to begin with). She still told me I would need to go to some USPS main branch so they could find my "lost package." After a few minutes of me politely asking if someone would be able to assist me in finding my package (since tracking said it was DELIVERED THERE, at their location), she finally went to the back, and found it immediately. She never apologized for not trying to help at first, assuring me that my package was "lost," nor for her lack of knowledge that they accept residential packages there.She then gave me my package & told me I was good to go. I thanked her, and I was on my way. Promptly after I got into my car, I began to back out of my parking spot. Another woman from inside USPS had (without my knowledge) followed me to my car, where my car windows were open, and REACHED IN MY CAR AND GRABBED MY PACKAGE. I gasped, as this encounter actually scared me. I asked what she was doing, to which she responded "you need to pay for this!" - I told her that the woman inside said it was already paid for. She said that the other worker was wrong, and that I'd need to come back inside and pay, and then walked away with my package in hand. (What?!?)I then re-parked my car and went back inside to pay. I told her that she scared me by entering my car through my car window and grabbing MY package. She did not apologize and told me that since she "works for a federal agency, she needed to get payment." All in all, I think this branch is very poorly managed. Customer service is nonexistent there.
June 2020 by Cindy E.
I only use this branch because of its location. Definitely not for the customer service. Or I should say, LACK of customer service. How do these people get hired and keep a job? They are not only unhelpful, but will actually argue with you if you approrach them with a problem. They will defer you to the "Main" office, and not even try to assist you with any problems you may have. The blonde woman is downright mean and rude. The other woman is just ignorant and completely unhelpful. Do not go to this place if you need any assistance what so ever. You are sure to leave frustrated. Whoever does the hiring for this place needs to re-think their staffing selection!
June 2020 by Anna M.
I must say best post office ever. Vickie, Karen and another lady who I cannot remember her name from top of my head, they are absolutely amazing. Even in middle of pandemic they still recognize me. Vickie is beyond professional,she was helping me out this morning and compliments my handwriting every time (not a lot of people can read). Love the staff here. More people should pay more respect and take time to cheer people up who work in these industries we would not be able to function without. Good job, wonderful people of my favorite post office. You will see me again soon. W all my gratitude, A,
April 2020 by Rose P.
I brought a package here in a box I had from a package that was sent to me. I specifically said to the worker: please make sure the sticker is changed so there is no confusion because this box was originally addressed to my own home. The worker rudely assured me they knew how to do their job. I paid for expedited shipping in order for the package to arrive on time. I opened my door two days later and there- at my door step- the package I had shipped two days earlier. I worked in the service industry- I understand mistakes are made. It's about how you mend the mistake. I came back and was told that regardless of the fact they made a mistake I would still be charged expedited shipping, no refund, and would have to pay $80 if I wanted my package to arrive on time.
January 2020 by Lauren W.
Came here after-hours for stamps and used the self-serve kiosk. Very happy with the ease of use and cleanliness of the facility. Super surprised "forever" stamps are now $0.55, but I guess you gotta do what you gotta do! Would recommend and would come back for stamps. People with PO Boxes also have 24-hour access, which must be a nice feature.