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October 2021 by Keila G.
Poor service, no knowledge of bank operations and can not explain protocols. My father passed away in Tijuana, Mexico from the pandemic. Multiple clerks including Veda Tran, the assistant vice president (branch manager) refused to help my mother and i on closing my father's bank account. They insisted a the reason the death certificate was not valid is because it was in Spanish. Agreeing to follow specific protocol we asked for something in writing displaying that request so we can show the US Embassy in Mexico. The bak refused to give any information pertaining to their protocol, refused to consider alternative methods to fulfill their request and provided no emotional consideration for the issue. Unwelcoming every part of the way: Both my mother and i felt very uncomfortable with the bank's staff approach.
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September 2019 by Annies_Momma H.
Terrible customer service. The branch manager wouldn't let me finish a sentence. She constantly interrupted me and wouldn't let me tell her my issue avoid this location.
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July 2019 by Heather G.
Rude garbage customer service at Newport Oregon. Us Bank account holder. Newport Branch has always been rude and they proved true to their reputation again today. My mother died. I was sent a check from life insurance that my brother signed over to me. They refused despite my home branch manager in Beaverton, (who by the way go above and beyond to be kind) calling and advocating and the phone banking representative advocating the branch still refused and when i told the manager at the newport branch why I needed the money for airfare for funeral she said she did not care. I told her to have a nice weekend and she got upset amd told me to "invite myself to not come back to this branch" I hope she, " Tina" chokes on her bleached blonde hair during her martini hour. Karma..
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July 2019 by Billy B.
the so called manager named VU left me a message i called back but couldn't get through unless i had an extension and when u press 0 it states no operator is working....949-515-1226 WAS HIS CALLER ID . ARE YOU KIDDING ME ?
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May 2019 by Terry M.
This mortgage deal is the biggest steaming pile of manure I've ever been involved in. I'm a Realtor, and my client(local to this branch) wasn't able to close for a WEEK after the scheduled closing date, and that's after having over 2 months for the bank to be ready. Even if they realized on that day it wouldn't be ready, it should have been able to be fixed in a day or two, not a week. Incompetence of the highest level. I could list all the ways they dragged their feet, but suffice to say they cost their customer many hundreds of dollars in costs delaying the closing, and many hours of time wasted for several other parties involved rescheduling movers, closings, re-drawing contracts with new dates...Could have cost the deal and 10k earnest money down the drain if it wasn't for a very patient seller.
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January 2019 by Pamela L.
My husband and I had a top drawer experience throughout our new home mortgage process. We can not tell you all how much time,expertise and follow-up both Ryan Purpero and mortgage assistant Christel Pearson gave us. They are the dynamic duo . 5 star plus +
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December 2018 by Sasha M.
My first time here and I'm really impressed by the interior design of this bank, it's really nice. I came here first thing in the morning, there was no wait, I was helped right away. I just needed to do a simple withdrawal. The teller was friendly and polite.
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September 2018 by Mai T.
Got my loan from US BANK mortgage from Ryan Purpero at this location and he did an amazing job! Got a great interest rate with no costs and fees. We closed pretty quickly too and super smooth process.
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August 2018 by Chris F.
If you like banking at a branch full of employees that obviously were fired from your local Walmart and possibly couldn't handle the drive-through at Jack in the box... plus mis-managed by someone Who probably couldn't manage an iPhone case cart at the mall, theb this is the branch for you. The ATM is amazing. Stay outside if you can help it.
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July 2018 by Elizabeth V.
Here is another horrible bank experience in the name of security. I opened my business account with a banker. He was very helpful and trusted what I said my business does. I work with some Nigerian companies. Even Ghana at times I work with. I was given the third degree that these are high risk areas and the questions were in book form of why I would send money to a client in Nigeria. Oh my what a sin. Just the mention of Nigeria must have scared the crap out of the banker. Well when I went in to mind you get a certified check for some of the cash in my account what a no no. The banker behind the teller area came out and handed me a check and auto closed the account. I was well then what a nice business experience all for working with clients in Nigeria. Even the feds are wrong on some of the Nigerian clients. Actually I think there is more fraud in American banking by my opinion and experience. At least this bank was polite enough to give all my money but good GOD NO WONDER THE WORLD IS A MESS. Anyone hear of Hands for Africa. Research it. So U.S. Bank rep calls me but do they rectify their own error. Of course not That would be too difficult. I've helped a lot of people in my life time but I wonder do any of these banks really help anyone in a wonder of sit down and get educated to global banking and business. In my opinion
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June 2018 by Edward I.
Just received a home loan and the process was incredible. Ryan Purpero and Christel Pearson took a very complicated income and balance sheet and in a lighting quick turnaround they approved and funded me. I have been in commercial Real estate for 40 years with dozens of loans. I only wish all my lenders were this good. Amazing. Not only talented but extremely honest and ethical. Do urself a favor and reach out to them.
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May 2018 by Rob W.
This is a very convenient location with plenty of parking available. I always feel like parking the car is a huge chore at most banks, but not at this location. The personnel here are friendly and efficient. Would love to see some coffee in the morning and early afternoon as many of their locations offer coffee.