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March 2024 by Mary S.
there is literally no one in the waiting room and the lady will not help me with no appt!! an appt showed up 10 minutes after i was here! i get appts are priority but when no one is here why can't they help a walk in?
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January 2024 by Cean R.
I Made an appointment through the quest app. I like going to quest because I get my results back immediately. However, this is now the second time I have waited 45 minutes when in fact, I had an appointment. Granted, I might've been five minutes late. And then it took me five minutes to check in on their kiosk. Then the kiosk asked me for my insurance card which I didn't bring. That made me stop the check in process and ask for assistance. Then Nurse came out maybe five minutes later escorting another patient to the front door, and then she helped me check in. However, by the time she helped me, the check-in said I was 10 minutes late for my appointment!! I explained that I had been there trying to check in, but it came on deaf ears. I am elderly, I am sick, and I waited past three people walking in after me getting help and leaving. I spoke up and asked why wasn't I taken and she said I was late for my appointment. I also heard several other people complain while I was sitting waiting in the Waiting room. I will not be going back.
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November 2023 by Pamela Evans
Horrible appointment system…. Nobody has 30 free minutes to figure out your flawed online system and nobody has 30 more minutes to listen to your telephone system. It’s way easier to just call my doctor and have them send it to another lab.
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August 2023 by Alden M.
This place is amazing with amazing staff. Regarding the low review Bunny B left acting like she's the victim when she was the actual problem. I was there to witness how rude and racist she was, not only to the phlebotomist workers but also to the other clients. She beame so upset she physically put her hand on one of the phlebotomist to where luckily an ex cop was there to intervene and kick her out. Even her husband looked so embarrassed on how she was behaving. Honestly surprised she didn't get arrested.
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July 2023 by Meg G.
Absolutely terrible service. Waited two hours and they did not call one walk-in even though they weren't seeing anyone or only had one patient in there. So snotty
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July 2023 by Ben Siegel
Waited over an hour for a simple routine appointment
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June 2023 by Victoria O.
Made an apt over the phone through their little robot voice thing. Showed up for my apt 10 min early and checked in via their electronic sign in tablet. Very easy to sign in. They called me in shortly after that even before my appointment time. Laura was incredible! I needed several vials of blood taken and normally my veins are stubborn little suckers. But Laura was incredibly skilled and had my vials filled in no time. I was in and out of there in under 30 minutes.
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April 2023 by Nicky A.
It has been an hour and we still haven't been called I . The advertisement screen is playing on repeat: "if you make an appointment there will be little to no wait time". It's torture listening to it while waiting for an hour for your appointment. There is only one lady working. Absolutely NO ONE at the front desk. A lady with STAT appointment had to wait 45 minutes and if ally had to yell at them to take her blood. Not. Okay!
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February 2023 by asal sahami
First time having a wonderful experience of doing blood test!! Thanks Mark for being so kind and professional!
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January 2023 by Adam B.
My review is because Candee who dud my blood draw did a great job. She was really nice and friendly. My arm wasnt even sore after it was like nothing had happened. I really appreciated Candee and ill try to go here whenever i need to.
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December 2022 by Diana H.
Don't come here if you can help it. No one works the front desk. And an appointment means absolutely nothing. You will wait an hour regardless.
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August 2022 by Susan N.
I have been to this location many timesBut today was awful The 2 male technicians do not get alongThe tall one came out and started to he said apologize for the othe male technician Bbut it was more to make trouble.If you have an issue with a coworker contact your supervisor. Do not come out to the lobby and vent to the clients waiting to be seen.
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July 2022 by Kara F.
Here just dropping off prepared specimen. Not one person in the waiting room person at desk says she has to make calls. Literally cannot take my damn specimens. Im here waiting as usual at all crappy quest. They cant ever help home health nurses. Make us wait always when we have literally done their job. Worst company and staff ever. At every location.
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June 2022 by Faith M.
If I could give a half star is for the employees who are clearly understaffed and struggling to accommodate appointments, I wou. My wait was well over an hour after my scheduled appointment time, no one working the front desk. They were not even able to accommodate me after waiting for the time as they did not ask for any details about medical conditions when I checked in, and sent me to another location after an hour. Listen to the reviews, do not come to this location.
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May 2022 by Avrom K.
Garbage location to get labs done. If your time is worthless, come here to wait a half a lifetime and then some.
