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February 2024 by Alice S.
Everyone who works here is so friendly and helpful and compassionate. If I ever have a prescription issue the team focuses all their efforts to try to help assist me. I can't say enough good things about them. It's one of the few places that helps give me peace of mind that they really are looking out for the best interest of the customer. Amazing customer service!
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September 2023 by Matt R.
Without a doubt, this is the most customer-friendly and helpful pharmacy I've ever used. Not only have they been incredibly kind for my medications, when we had an issue getting CVS to get a medication in stock for my wife, pharmacist Lauren went out of her way to transfer the medication and handle it for us. Some pharmacies are so busy that you just feel like a number, or so understaffed, they don't have the time to provide any level of service. But Newport Lido Pharmacy is far from that. They are helpful, kind, understanding, and knowledgeable. I highly recommend them!
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September 2022 by Rebecca C.
Hands down the best customer service I've received in A LONG TIME! Roxanne was great and was able to answer all my questions. THANK YOU!!!!!
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June 2022 by Terri B.
I have been using this pharmacy for years. I hear problems all the time in larger pharmacies. I have never had a problem of any kind here. Any problems I have had are only because of insurance issues. But the people here work to resolve them. I will never switch to a larger pharmacy. I don't have one bad thing to say about this pharmacy.
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April 2022 by Mary O.
THIS IS MY FAVORITE PHARMACY! Each and every single person who works at the pharmacy go above and beyond to do all they can to get you taken care of and you get your Rx filled and at the lowest costs possible. Besides, they're a "Mom & Pop business. AndI I try to shop at "Family owned" businesses. !!! Oh- and they're also open on Saturdays from 9-am to 12:30pm. This little pharmacy is a local "gem"! Great service. Wide array of stock. And above-par customer service! !1-
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March 2022 by Lisa C.
This is absolutely one of the best pharmacies I've ever been to! Their service on the phone and in person is outstanding. Everyone I've ever spoken with at this pharmacy has been very pleasant, knowledgeable, super helpful and does everything they can to assist you with whatever it is that you need. They're also very reliable and always do what they promise. And they're really good at staying on top of the myriad of forms necessary these days to get insurance to approve various medications. So sad that insurance is like this now. Oftentimes a whole lot of back and forth is required just to get your prescription paid for by your insurance company but thankfully that's one of the things this awesome pharmacy is so good at helping with. And if it's not approved & you have to pay cash, ugh..,not good! Unfortunately, Americans pay almost TRIPLE the price for their meds compared with ANY other country. Ridiculous! Why??!! The only drawback I've ever experienced with this wonderful pharmacy is that they've been either out of stock or low on stock with quite a few of my prescriptions a number of times and I've either had to wait a day or two while they get their supply delivered before I can fill my prescription or we've had to come back a second time to complete the full prescription which isn't very convenient for us as we live very far away - especially with how bad Orange County traffic is. They do have a delivery service (sometimes for free) which takes a few days so if you're not in a rush and you live far away it's very helpful. Overall, I absolutely love this pharmacy and all the lovely people who work there and I would highly recommend them.
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December 2021 by JC C.
This pharmacy and staff are just great! They don't hesitate to pick up the phone to call regarding updates or refill reminders. They are always so pleasant to speak with and they deliver on their commitment to follow up when they say they will. Just adore them! The fact that they ship the medications to my house is very convenient and a huge bonus.
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December 2021 by Dirt L.
1. Their "auto" ship program constantly failed (forcing me to constantly follow up (negating the whole point of "auto"). 2. They flat out lied to me about mailing a prescription on the day i transferred all to another pharmacy (they claimed they mailed the "day before". However usps tracking proved that was untrue, and in fact the package did not go for another THREE days).
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December 2021 by Rick S.
Awesome selection for Christmas and chanukah! It seems like my mother always stops in during December. Are there two locations?
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November 2021 by Aerian G.
This is the absolute best pharmacy I have ever been to. It has been 3 years since I've been picking up my monthly migraine medicine from them, so that's 36 visits, and EVERY time they have been warm, friendly, helpful, and fun to chat with! I actually look forward to my monthly visit! Also, EVERY phone call with them has been great too! Each person there is great! The world has gotten pretty crazy, but despite all that, this little pharmacy is always a pleasant, enjoyable place to go to. Great job to whoever does the hiring there!! You have hired EXCEPTIONAL people! Thank you :)
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April 2021 by Ross V.
Lisa at Lido pharmacy is absolutely amazing. She not only went was precise in her profession, but her customer service and follow up was outstanding. She went above and beyond to help me and I'll for sure recommend them to anyone in the future. Thank you all! 5-stars for sure, keep up the great service.
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April 2021 by Heather C.
This Pharmacy absolutely has saved my life. Ever since my huge accident they have worked closely with me to help me with my medications. They go above and beyond when it comes to taking care of me, helping me with new medicines, filling existing medication, and working with my doctors on helping to manage my chronic pain. I literally don't know how I would live without them. Every month they contact me to notify me when my meds are ready, when I arrive they rush to help me quickly and efficiently, always with a smile and a huge heartwarming hello. Crazy to say that your pharmacist has become a member of your family but I am so grateful to have Soco, Clark, and the rest of the team looking after me. I am forever in debt to this Pharmacy. I know I am in good hands with their care and management, I would highly recommend them to all!!!
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March 2021 by Tami D.
This little pharmacy is really great. The staff is always friendly and helpful, and they also work with my doctor's office to get my prescriptions in a timely manner. I needed my migraine medicine on a busy Friday, and they made sure to have it ready right away. I was so grateful to have my prescriptions before that migraine got worse. Again, the staff is wonderful here. They are always so accommodating with regards to getting prescriptions quickly and are thoughtful every time I come in!
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June 2020 by Kevin C.
Honestly the best and most patient and caring pharmacy I've been to. They took the time to actually walk me through the insurance mess I was in and didn't just throw numbers at my face. It's in a medical plaza so it took a little bit to find. But it's easy to get to once you know exactly where it is.
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May 2020 by Anil A.
After dealing with big retail drug chains all my life, I am having difficulty finding words to describe what a pleasure it is to deal with this company. They did not tell me to call my Medicare Pard D prescription drug provider to get them to authorize drugs but did so willingly on my behalf in a very expeditious manner. Irrespective of which person answers my call , each one of them have been extremely helpful and always exceeded my expectations. Their attitude is uplifting and extremely friendly.I wish I had found them sooner.
