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August 2021 by Mike B.
My wife and I have banked with One West for many years and have always had good customer service. Today we had an unusual (for us) topic to sort out, and we met with someone new who had recently transferred from another branch. Jordi was very friendly as other people from the branch had been, but in addition to that, we were very pleased with his knowledge. Other people in his position needed to ask the manager for answers to most out of the ordinary questions. Jordi knew them all which made our visit more efficient.
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October 2020 by William C.
Great customer service in newport beach location..a very kind and polite teller really impressed me of her skills to make me happy..i hope to get her again her name is Maral Foroush. Fast service with a smile..She is so wonderful and has a beautiful smile .Will be back soon...
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August 2020 by Hany M.
I had a really good experience with Ashley in OneWest bank in Corona Del Mar. She was very knowledgeable and helpful in many ways. Excellent customer service.
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June 2020 by Lori S.
My daughter and I went in to open two accounts and were very impressed with the customer service. Michael, the manager, was very accommodating and professional. I highly recommend banking with OneWest Bank in CDM!
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May 2020 by Michelle L.
I come to this branch it is by my job. The first few times I went, I was treated with respect. There was a older blonde male that was always nice and pleasant. Im a easy patron, run me money and were good to go. Well..... this week I was stereotyped by a blonde and her new employee. They asked me if i lived or worked in the area when I had a badge on that was clearly visible. She knows where I work and she could see the address. She kept staring at me. Dont play with me. She lied about the max amount I could take out of MY account and took forever to handle the transaction. I will NEVER return to this branch. Im here to bank, not to be questioned or make friends. Im black. My mama black. My dad black. We have been banking with this branch for over 30 years. My mother was a teller in the 80s at the former pico and robertson location. We have deep roots with one west but im cool now. We all black! But my black a** aint coming back :)
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August 2019 by Madelon M.
One of the poorest customer experiences I have had with a business. I hope you can go anywhere else to bank but this branch. I am stuck with them because of a colleague's acct. Ridiculous double speak on something as simple as getting a co-signer on an account. We finally gave up.
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August 2019 by Bobby P.
Came here to open a bank account, and the staff was anything but friendly. The lady kept staring at me making gestures as if she had never seen a bi-racial couple. When I asked about their service she stated "you want to open an account with us?" as if I was not worthy of having a bank account with them. Needless to say, I quickly realized that this bank was not worthy of my business.
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March 2019 by Rod D.
This bank has no clue how to treat customers. They are anything but friendly and helpful. When I wanted to withdraw funds from my account they wanted to charge me $10.00, so I closed the account and moved to another bank. Since then, I have transferred my IRA to another bank as well. Good ridance
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October 2018 by Elizabeth Vitale
This Bank is very personal. I enjoy my visits with the bankers. I can ask any question. They will find the answer. I feel welcome and noticed as who I am.
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February 2016 by L 88
Horrible. .. They have pitiful customer service. A wonder how they stay in business.