May 2021 by Max C.
Woman working the drive thru and taking orders was very inaccurate, kept asking us to clarify, and still got our order wrong. We were overcharged and had to pull around and go inside to fix the financial and food problems with our order. When the food came around to the car, I let the employee know that my wife was inside fixing the order because she believed it was inaccurate. The employee explained that we can't do that because she hadn't given us our order yet. I tried to explain that it was because of the drinks and the amount charged, but my wife came back to the car with the problem corrected. The employee then started to lecture us about how "We can't do that because I have your food! You have to receive the food then fix it." Uh, no? We don't? If we order something and you clearly over charge us and then get even the drinks wrong, we don't need to wait for you to come out and WASTE MORE OF OUR TIME. The main problem though was that this employee kept pulling down her damn face mask. Not only touching it but I don't even know this woman. I don't know how many people she touches or talks to or lives with. I don't know if she has been following the mask mandate laws or not. For her to come near my wife, who is has an underlying heart condition that puts her at risk of COVID related complications, as well as my unvaccinated daughter in the back seat, is just deplorable! We are over a year into this pandemic and you mean she STILL doesn't know you don't touch the mask when holding food, and you DO NOT pull it down to talk to people. Is this woman insane?! I would give 0 stars if I could! The McDonald's closer to our home has much better service and it's employees aren't foaming at the mouth to lecture us about fixing a mistake THEY MADE!
May 2021 by Bobby Mann
To be clear, I don't like McDonald's. However, this place is so conveniently located to my daughter's rowing that I do come by on the occasional Saturday morning. The 5 stars is not for the food. It's for the outstanding customer service of one lady who seems to be there most Saturday mormings on the drive thru. I've yet to get her name, but she is so cheerful and genuine sounding with her well wishes that I thought it was worth putting in a review.
May 2021 by Tracey Steele
When you order a sandwich with mayo but you get spicy mayo...My family and I went down to the beach last weekend and grabbed lunch on the way from this McDonald's. They're tucked into a little gap between this massive bank upon which some multimillion dollar homes overlook the water and PCH. It's a prime location so they stay busy, and that day they had an employee taking orders face to face, to keep the line moving as fast as possible.I assume this actually helps keep the line moving, that is. As a customer, it stinks; they meet you before you get close to the menu board, so better hope you know what you want. I didn't, so I ordered a crispy chicken sandwich, Mickey-D's latest attempt to keep up with the Chick-fil-As and Popeyes of the world. I order it with mayo, because otherwise you get a dry chicken cutlet on a bun with a couple of pickle slices. With mayo, it's not a bad approximation of a Chick-fil-A sandwich, minus the anti-gay bigotry.We got our food and, as usual, I ate my fries first (pro tip: ALWAYS eat your fries first; otherwise, they get cold and inedible), and then opened the packaging to see my sandwich slathered in an orange sauce. Oh no. What is this? I got the spicy mayo instead of regular as intended.A little about me: I'm from Missouri, where "spicy" means a dash of black pepper. My taste buds are not conditioned to deal with much heat, although I'm a little more hardy now after living in Texas and California for the better part of 2 decades.Nonetheless, I ate the sandwich. I was brave, but sometimes bravery is just another word for stupidity. It's interesting: the first bite wasn't that bad. The tenth bite, and I was getting pretty warm. By the last bite, my mouth was ON FIRE. Tears were streaming. That chocolate milk we ordered for my daughter never made it to her, sorry to say. It's the only thing that saved me from really paying the price for my hubris.
May 2021 by Daylene T.
I come to this McDonald's about 3 times a week for my breakfast while on the way to work. Jessica, who works in the drive through, never fails to put a smile on my face. I've have some of the worst mornings turned around by her kind words. You can teach anyone how to do a job but you can't teach kindness and friendliness. Jessica is the kind of employee and person that keeps customers coming back. She deserves a GIANT raise!! She is the best!!
May 2021 by Ronald M.
I get McDonald's for lunch, while she and the other church ladies get the Mother's Day Hornblower Sunday Brunch Cruise around the Newport Beach Marina (ladies only). But our Men's Ministry planned it that way, and the moms are all deserving. So we stopped first to appease my appetite, with plenty of time before she set sail. This location is either drive through or order to go, no on site seating for now. I settled on a Big Mac combo. It took asking one of the workers on her lunch break to get the attention of other workers, busily filling drive thru orders, to notice me waiting to give my order. But only a few minutes wait before we were back out the door with my non-brunch cruise consolation meal. We would have done the drive through like most others, but a pressing need for both of us to use the restroom made walk-in a necessity. The Big Mac & fries were no brunch, but it satisfied my pressing hunger.
May 2021 by Clarese Jackson
Hi-C Orange is back. The Fries were perfect and I could see the Mac Sauce. Way to go Mickey D's.
April 2021 by Vanessa Jimenez
Poor quality service...no napkins no straw No salt. Really? Bad customer service.
April 2021 by Luigi Sanchez
Customer service has lots to improve, they always seem to be in a bad mood when they take your order. I know it doesn't have anything to do with the food but cmon, it's McDonald's, food always tastes like any other one
April 2021 by Ronin Ingram
Awesome food, very nice employees, constantly awesome atmosphere. They charge convenient rates and the food quality is fantastic. I recommend this place.
April 2021 by Olga Nunez
It was delicious ?The guava and cream pie the best!
March 2021 by Angeles Nolasco
Ooooo yeah coffee is good fist think in the morning... . I love this coffee.
March 2021 by Liliana Quiniano
My son likes the shamrock ☘️ shake
March 2021 by Mayra Espinoza
The lady from the drive thru was very rude while ordering and acting like like she couldn't hear me worst customer service ever especially from this mcdonald's with such rude workers they shouldn't be treating the customer like that and need to drop their attitude and have manners
March 2021 by Adriana B.
It was the freshest McDonald's food I have ever had! Everything tasted good, fries were hot and order was right!!
March 2021 by Gerardo Vazquez
The guy working in the front named raul very helpful and nice the lady that was in the back i think one of the mangers was so rude i got a big meal so i decided to ask for more ketchup and i heard the manger in the back say in Spanish to not give me more ketchup cause she had put me some and had only put 2 packs smh !!