November 2020 by Kristin L.
Renee is ABSOLUTELY AWESOME - always extremely positive, attentive, service oriented, helpful, friendly and knowledgeable! I have shopped at Loft in Newport Beach for several years, as far back when the store was located in Newport Coast. Over the years, there has been a couple decent store managers and possibly a couple not so good ones. None of them have compared to how great Renee is. She always greets me with a smile and even knows my name (probably even knows my phone number LOL - because entering my many orders)! Renee makes loyal customers such as myself feel special and valued. She always informs me of promotions and points out new items, even knows my style and many times remembers what I bought recently. I trust her fashion input. Renee was always my favorite, even before she became manager. She is a huge asset to Loft Newport Beach and the company as a whole. While I'm browsing, sometimes I overhear Renee speaking with associates and she's always very professional, thorough ensuring they know what's new and going on in the store. I can tell she's well respected by her team. I'm very observant and have noticed if she's in the middle of a transaction or helping a customer, she is well aware of everything else going on in the entire store, such as if another customer may need help or an associate needs her. She seems to be very good at multi tasking. I can tell Renee has a strong work ethic, rare to find in today's world. I sometimes have transactions that are more complex - returning, price adjustment, buying something new, exchanging size or color, splitting payment methods, putting something on hold, ordering something online to be shipped. Renee is always a good listener, focused, detailed and processes my transactions quickly and efficiently. I never have to repeat myself or explain anything again. Renee is always so patient and I've never seen her flustered. The store always looks well organized and clean. Renee brings good energy and happy vibes to the store! My shopping experiences have been consistently positive since she's been Store Manager. Renee has really turned the store around. On another note, Loft and Banana Republic have always been my go to stores for good fashion at reasonable prices. For approximately the past year, I have not been finding anything at Banana, however love lots at Loft. I've never written a review on a retail store, however lately I've been so impressed with the customer service I receive from Renee, I felt compelled to write this one! Plus, people these days are so quick to document a negative experience, even the littlest thing. Yet, unfortunately, neglect commenting about the positive experiences, the good little things that go a long way and when someone goes above and beyond like Renee. She ensures her customers are well taken care of and happy with their purchase and service. We need more kindness in the world, more kind and caring people like Renee, especially right now. Loft Newport Beach will continue to be my favorite place to shop while Renee is Store Manager. Amazing job Renee! Thank you!
October 2020 by Livvi Egly
I have never written a bad review on here before but, my experience with the Assistant Manager Kim was absolutely awful. I went in to meet with her for my second interview. To start she was was 20 minutes late. She came out looked me up and down and then brought me to the back where she proceeded to tell me the job position her manager told me I was interviewing for didn’t exist. Asked me 1 question than told me to leave. She acted as if she was above me and doubted my previous work experience. On top of that she acted as if I was making up that the manager told me she wanted me to interview for a part time sales lead position. She was incredibly rude and I would not recommend anyone to apply here. There seems to be no communication between the manager and assistant manager. Never have had such a bad experience with an assistant manger before.
August 2020 by Rula M.
I have been shopping at this Loft location for many years. Renee the store manager helps me every time I go and she's very sweet, professional, courteous and goes out of her way to make sure I'm happy with the service and the purchase. People like Renee in today's world are hard to find, she's an asset to the company. I will continue to shop at Loft as long as Renee is there. Thank you Renee for all your help, input, and amazing personality and work ethics
July 2020 by Eliza Lam
They have a desk set up inside the door with the doors shut so when you go inside they tell you whether or not they’re at capacity and watch you do it. Creepy clerk followed me through the store to explain the rules that I wasn’t breaking because she was offended that I didn’t want to talk to her.
February 2020 by Denise A.
I spend tons here on myself, and went to town on Christmas for family. Had to do a $400+ return, and I've been in retail, so I know it hits numbers etc. The woman was clearly displeased. She then pointed out that they don't sell shoes in the store. I explained that on-line orders were very clear that I could return in store. She then noted my address and asked why I didn't return to mission Viejo store. I was meeting my mom in fashion island, but shouldn't have had to explain. She back-pedaled and said wasn't sure I knew there was a store there, but I was met with negativity the entire transaction. Having managed retail, sometimes you've got to take hits and should do it w a smile...and not try to pawn it off on another location.
December 2019 by Judes W.
I had a great experience here! Kaleigha (sp?) was so sweet, and so incredibly helpful. I honestly can't remember the last time someone in customer service had so much patience; she picked out sweaters that would look good on me.. great success, and she didn't huff and puff like most young people in customer service do when you change your mind, and go back and forth a bit. I will be back! I hope to have as good an experience in the future.
November 2019 by Kaliah Rhoden
The girls are fun and helpful. The clothes are great for work and versatile
November 2019 by grlgrdgate
The Lot is an overpriced movie theater disaster. Go to Big Edwards across the street instead. The Lot’s poorly run theater could be better if they put some simple systems in place. When we arrived and showed the staff member our digital tickets, she didn’t scan them or anything and told us which theater the movie was in, which was different than what was on our tickets. By the time we found our assigned seats and settled in, an usher came up to us asking to see our tickets in the dark. We showed him our tickets and another couple had the same seating assignments, so we were told to go back to the front desk to straighten out the seating issue. Annoyed and embarrassed at this point, we went back to the front desk and waited in line for five minutes, only to be told we had purchased tickets for another Lot Theater, not the Fashion Island location. If the person had initially scanned our tickets upon entry, this entire situation could have been avoided. They reassigned us to different seats and we went back into the theater. The only reason I gave them a score of 2 instead of 1 is due to the fact that they honored our tickets although I had accidentally purchased the tickets for a different theater. . . The whole ordering and food delivery system is a nightmare. Be prepared to have servers on iPads walk in front of you, whisper loudly, and ask questions throughout the entire movie. It is extremely distracting. I have no idea how they can have a supposed high tech system, but when it comes to delivering food, a server literally went down our aisle asking every single person, “Did you order this water?” After all 12 people in our row said no, he left with a tray of Fiji Waters in hand. We ordered popcorn and licorice, which was delivered cold, with delay, and without any napkins. Toward the end of the movie, the servers all deliver checks loudly, expecting tips on the overpriced movie theater food. The people next to us ordered popcorn and drinks, and the server tried giving us their food. It just doesn’t make sense why they can’t deliver food to the correct seats. . . The restrooms were filthy and they were out of paper towels. . . The entire experience reminded us why we rarely go to the movies anymore. Stay away from The Lot. The price for two tickets in early afternoon were $45. I would not go back even if they were $20.
September 2019 by Kay Moon
(Translated by Google) Comfortable, friendly and very awake(Original)편안하고 친절하고 아주 젛았습니다
August 2019 by sandreeezy
Emajanae was so great to us! We decided to try their Sunday brunch before our movie and she greeted us with such professionalism and a big smile. She asked us how we were doing and made sure to check up on us. She went above and beyond to ensure we enjoyed our brunch experience. . . The facility is clean, the movie theatre seats are so comfortable you can fall asleep in them! . . The cost is worth the experience and the food is delicious. It is not your average, mediocre theatre food that you go home with a tummy ache after, no this is gourmet, prepared by a chef that knows what they are doing kind of food. . . This has become our new date spot.
August 2019 by Nadra Sadli
This store is inviting , poeple that work there are very nice and helpful .
August 2019 by JillynV
We love this theater. We go here regularly & it’s definitely the BEST theater in Newport and probably OC
July 2019 by JacquelineN146
Everyone was very friendly and the seats were ultra comfortable. Very good leg room when your seat is reclined where someone can walk by. Very classy. Great menu. Not cheap for seeing a movie, but worth it because of the service and ability to order a great meal from your seat.
March 2019 by Jackie Andersen
Bought exactly what I wanted. Great customer service!!!
March 2019 by Elle Spalding
The staff here is routinely rude and the items are cheaply made.