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January 2024 by Robert Sowinski
Always greeted by.friendly staff.Always well taken care of. My account is actually with a sister branch, are they opened a new account here because of their friendly and helpful staff. Cannot give them enough praise.
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November 2023 by Lizzie E
Close my credit card account after many years . I had excellent credit and use the card at least several times a year. Other than that no problems
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November 2023 by RALPH MICHI
GREAT SERVICE UNLIKE THE BIG BANKS.LOVE YOU GUYS.
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July 2023 by Donna Yardley
We have been banking with them for about a decade now. The bank and its personnel have always been helpful with assisting our questions and needs. I like their diligence related to safety also.
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April 2023 by Jr. R.
What a horrible experience attempting to get a loan funded with them. Having dealt with other credit unions I am use to dealing with service that focuses on prioritizing and if it is known that a member is at the dealership, you help them fund their loan. I was handed off to Luciano from the New Port branch and having told him I was at the dealership needing to get my loan funded to drive off with my vehicle, he gave me instructions of what was needed only to then blow me off and leave at his clock out time. I called and left him multiple voicemails, emailed him on several occasions within a two hour period and he has the audacity to simply leave for the day and not call me. I finally get a hold of a phone center rep by the name of Marcos and he doubles down by saying it'd be impossible for a rep to call everyone to let them know they're closing. Wow! Where's the service? I'm not asking he call all members, I'm asking he call those he was tasked with helping to update and finalize loan. Having had a previous loan funded with them via CUDL I was giving them another vehicle for business, at the end I simply financed at the dealership. The service here was nothing of what credit unions stand for "people helping people." Will not recommend business here and would give zero stars if possible!
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March 2023 by Judith Carpenter
Pleasant people
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March 2023 by Dr E @AlliedPsychiatry
I called LBS Newport Beach to ask how to link my external account to my LBS account for my loan payment but the lady, who I believe was Crystal (I had her number saved from past) picked up and after I explain why I am calling she hung up on me. I called from a different number and told her that I will report her to her manager if she hangs up on me again, she said you do what you have to do and hung up on me again. This was the rudest customer service I ever received from a bank.
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February 2023 by Rick Valdez
Best bank I have ever dealt with.
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September 2022 by Alex I.
I came here i think the 8-8-22. I came to pay a auto loan off. Our experience was ok. The teller had absolutely no people skills. Was very short. I am not sure if she was having a off day. LBS financial has really great customer service through the phone. Both ladies i spoke to were nice and extremely helpful. But in person customer service is very poor. For this reason i will probably not finance vehicles or conduct business with LBS Financial i will not refer due to the below average customer service. Not to mention this branch is located in upscale OC.
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April 2022 by RM S
Horrible technology and bad customer service.
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August 2021 by John Gremer, Jr.
20 years of friendly and almost perfect service.
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August 2021 by Trisha S.
I love this credit union. The tellers have always been more than professional and pleasant. They are very knowledgeable and helpful. They have even gone out of their way to help me with some issues transferring money, etc. from another account with a financial institute that they "partner" with. I would highly recommend this credit union!
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June 2021 by Cathy C.
I have an auto loan with this credit union. I needed a document as part of a home refinancing. I received excellent service from Joslyn who even called me before going home to make sure I received the document and got everything I needed. What a terrific impression that Joslyn made for her employer.
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March 2021 by Christa Schlottmann
Everybody in the LBS branch is very nice and polite.My banker was very knowledgeable and the transaction was completed in no time.Thank you
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March 2021 by Edith Martinez
In LBS Financial, everybody is nice and give you quality service, also very efficiant.
