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November 2023 by Kaela B.
Purchased an item for $285. My account had not one but three Auth holds for $285. So essentially I made a $285 purchase but more than $600 of my money is inaccessible due to their duplicate Auth holds. I placed the order 4 days ago..nothings processed and all of my attempts to have the excess money released have fallen on deaf ears ( I've emailed multiple times, reached out on social and all forms of communication have been ignored). This put a damper ob my black Friday shopping, I had a prenatal appointment and bloodwork appointment that I had to pay out of pocket for. Holding $600 of my money for a much smaller purchase and treating it as a non-urgent matter is unacceptable. Would never reccomend due to the lack of customer service.
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November 2023 by Chad Michael Lawson
Classy joint. Pricey. Good selection.
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October 2023 by Jim Savage
Lol these guys could easily double their sales by smoking less weed before work. Walk in, bunch of staff standing around gossiping. Nobody says hi. I was prepared to spend a bunch, but the staff didn’t seem remotely interested in helping me buy stuff.Nice selection of goods, not unreasonable prices etc.
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October 2023 by Agjes Nerguti
Nice surf shop, has a good selection of stuff but pricey with brand named items. Good place to rent surf boards at $15 per hour or $40 a day.
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October 2023 by Berklee Buehner
The employees were super unhelpful when trying to buy a new surfboard. They had no interest in helping us and did not know any answers to any questions regarding surfboards.
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September 2023 by Google user
Lol these guys could easily double their sales by smoking less weed before work. Walk in, bunch of staff standing around gossiping. Nobody says hi. I was prepared to spend a bunch, but the staff didn’t seem remotely interested in helping me buy stuff. Nice selection of goods, not unreasonable prices etc.
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August 2023 by Brooke B.
They don't have a public bathroom when it's a place with one. So over priced and their selection is small.
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June 2023 by Nikki H.
Used to love jacks but I feel that their prices are a bit outrageous lately. $48-58 for a jacks hoodie? Seems steep to me. $38 for a jacks brand US Open Tshirt.
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June 2023 by Michelle V.
Incredibly hurtful racist experience. I went to the women's side with my daughter and my husband went to the men's side with our son. The staff was ok, it was other customers who were so rude. As I was checking out with my $300 purchase, a white lady said "what a cute baby, that's just too bad" - I turned around and knew exactly what she meant given that we are Hispanic (and proud ) She must have thought I don't speak English, which is such an ignorant assumption. Or, she was that racist and just didn't care to make that type of a comment even if it involved a child. On the other side of the store, my son was walking around with his hands inside his hoodie (something many kids do) and one teen who claimed to be a staff member but who kept walking back and forth from the donut shop, told him to take his hands out of his pockets "shoplifting doesn't work here man". As educated and love filled human beings, we walked away peacefully and will never return to such a store. Now that I see the other reviews, it all makes sense. Including the red shirt that the owner proudly sold/sells in their stores that reads "make Newport great again"...great for who? Such a disgraceful and hateful culture.
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May 2023 by Pilar B.
Kiersten helped us the whole time best customer service I've ever experienced! She will help you throughout your shopping experience!!! she deserves a raise!!!
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January 2023 by David Montenegro
Awesome vibes, great service but a bit too stuffed with clothing to walk around in the store.
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October 2022 by Brandon Wendelschafer
Staff is very cool, manager helped me out in a situation that took going above and beyond to accommodate.
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August 2022 by Jasmine H.
Don't expect friendly service they employ entitled teens. Super unhelpful and only friendly to Caucasians
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May 2022 by Sergeo G.
Drove out here Memorial Day with my kid , to get a wetsuit . Found a late season O'Neil to purchase . About 2 years old model . Dosent really matter but for perspective on the situation I'll include that it's a 2 year old season model . When I got up to the counter they didn't honored the tagged price but charged me more then advertised on oneills website . Didn't bother telling me if it was missed tagged . Gentleman that helped me out scratched the tag off and when I went back to ask they couldn't find the price tag on it or had much of an answer for me . So I had them refund me . Very unpleasant and shady experience. I understand some of the employees are young and don't have much customer service experience or pride for what they do yet but no excuse . Check your tag and make sure you aren't being overcharged and or saved your money and go down to frog house where the employees have some pride where they work .
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April 2022 by Ryan G.
Honestly. It's basically the only place I shop for clothes for myself. Wife loves it. Kids love it. Good quality. Good price. Always a tent sale!