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February 2022 by halley leta-pombo
Awesome company, great guys that work there.SNA Auto Rental had no cars left when I already paid and rented a car but Enterprise hooked it up.Car was clean on the inside and outside, drove like a champ, and great customer service.Thank you guys!
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December 2021 by Carlos Edwards
The customer service here is ridiculous. They cannot help you with anything as far as reservations, nor can they answer any questions when it comes to booking a car at another location. The website is junk, it does not keep up with the inventory available, and when you get on the phone with someone, it is a remote location in India or the Philippines. This company is losing my business.
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September 2021 by Anthony Birong
Incredible customer service! The manager, Will, personally drove me home after hours. Every staff member I worked with at pick up and delivery was incredibly friendly and helpful. I am very happy with my experience at this location and am incredibly grateful for the excellent customer service.Thank you!
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September 2021 by Mike Palermo
Employees were extremely friendly and helpful. Got us our car with only an hour notice, got us discounts I didn't know existed, and got us out very quickly. Would absolutely recommend and go again.
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September 2021 by Patrick DeAngelis
Okay first ¹of 1a¹1ll the call center emplo7e3slklu told me over the phone they would accept my oonline banking Debit & credit card. When I arrived at the place the guy said I couldn't use as#wwsssse. I had to borrow The money first off, wait for almost 2 hours to get there, just you told her turn around and go back to the address and picked me up. The whole rental car seal if you're under 25 no online banking card's shows me how outdated rental services are.
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August 2021 by Reggie Poplus
Easy drop box for after hours and the staff is awesome. Thanks for a smooth ride.... Literally!!
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August 2021 by Wesley White
They were not very knowledgeable about the cars when i asked specific questions, and there was a french fry under the drivers seat when we received the car.Other than that, the service was good and they had several cars I would be interested in renting for the day, just for fun.
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June 2021 by MOE Saadi
Customer service was goodHowever the delay was not acceptable , I was there for my 4:00pm reservation and it was 30 min before they found me a car, I have to mention that i was upgraded :)
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June 2021 by Robert Schmidt
Used the facility across the street from John Wayne Orange County Airport - not the concession inside the airport. Guys there were super nice, quick and we got a sweet upgrade for a great price. When returning they dropped us off at the airport front door so definitely recommend them and will use them again.
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May 2021 by ian stubbs
I have always used enterprise for all my rentals for years now. I have always rented directly from the airport when in Orange County but I have had a few problems dealing with the John Wayne enterprise location. I rented a car that had mechanical issues. They could not switch me out with a different car. They said since I had the insurance not to worry about it and to call them a week before my next rental and they would make it up to me. So I called a week before my next rental and they said they would send me a voucher or two. I called the John Wayne enterprise location at the airport and explained the situation. They told me I could not make a reservation with out the vouchers first. So I waited and waited and no vouchers. So I made a reservation the night before I flew out and what do you know my price doubled. So now after all this nonsense with enterprise and of course loss of money with this company I was at my braking point of never giving them my business again. So instead of black listing the company I decided to just black list the location even though the company is just as at fault for this situation as the location. On my next rental I used the enterprise down the street from the airport. 4500 Campus Dr. Newport Beach. I spoke to a gentlemen who could not believe what the airport location did to me. He went and got the manager named Will. Will apologized for the airport location and the company and wanted to try and make it right. He gave me a nice car for a good price. It didn't make up for everything but that is the enterprise customer service I was used to for all the years I have used them. Because Will was so nice and professional I think I will only rent from his location when i fly into John Wayne airport from now on.Thank You Will!!As for enterprise, with out people like Will to save your customers I don't think you would still be in business.Don't Rent From John Wayne Airport!!!Rent From Will!!!
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May 2021 by Diana Lewis
never have a problem when renting from enterprise location on Campus Dr in Newport beach, CA. Fast, friendly and have what you reserved.
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March 2021 by kamao shaw
The employees here no zero about the cars and will bait and switch you at pick up. I reserved a corvette which then became unavailable and was told I would receive a 911 instead. All good. When I arrive they gave me a Boxter not understanding it’s a different car.
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January 2021 by F U
No spare tire!!! Had to wait hours firba toetruck and p
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November 2020 by Phyllis P Johnson
One of the best Enterprise Locations I have used. Said, called the day before to confirm reservation and was there to greet me when I arrived to pick up the Van. The Van was new, clean and ready for our Road Trip.
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November 2020 by Kris Yankasammy
Excellent, friendly and quick service as usual.
