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August 2023 by Jawaher Alsaleh
The store is beautiful and the sale was completed the day before yesterday. The place is beautiful and has Blue Coffee. The coffee we sat in yesterday with the group is also nice and there are nice shops and also Nobu.
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May 2023 by Sarah R
I used to love this store . They had amazing sales associates . I recently walked into the store , no welcome . All the young sales associates were busy chatting , and being on their cellphones. Horrible customer service . So sad because I love the store but I would never step into the store again . What a shame
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February 2023 by Samuel Ferrer
I love their clothing selections display. The store was clean well arranged.
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January 2023 by Candice Shahandeh-Rad
This review is for Haley! She is the most amazing sales associate I have ever met. I love going to the Newport location because of her. Every time I am in need of bag or pair of shoes- she always knows the perfect one to recommend. She truly goes above and beyond to make sure I am satisfied with my purchase, and I cannot thank her enough.
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August 2022 by Karina M.
I will never understand how in a retail business the women that work there think it's totally okay to be so rude and unhelpful. Yes, you sell expensive items. No, I will not buy them if you make my shopping experience so unpleasant. They act like they're being bothered if you ask them for a size that isn't on the floor, they don't ask how you are or ask if you need anything. If I can get the same items at Neimans or Saks or online without a saleswoman ruining my day, why wouldn't I. (This review is for the store at Calabasas Commons.)
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August 2021 by N
Purchased Dior sandels. I was sent home with the wrong size. Tried to bring back few days later to exchange for the correct size, they were unable to exchange for the correct size, or provide a refund. Poor service, poor policy. Without trying them on at home I wouldn't of known it was the wrong size, their mistake became my mistake and problem.
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August 2021 by Brittany G.
Felt really compelled to leave a review for this location. I live in Los Angeles and shop at the Palisades location (both inside the Pali Village as well as across the street) on a monthly basis. Also, love the Calabasas location. The team there are incredibly kind and always helpful. I was in the area and decided to visit this location. By far, the worst customer service I've ever experience. As a matter of fact I didn't receive any customer service. I asked the two women working at the desk (3pm on 8/15 to be exact) a question in regards to a sale I received an email about. They wouldn't even make eye contact with me and spoke to me in a way that made me feel like I didn't belong in their store. They were very dismissive and short with their answers towards me. It always amazes me when I hear stores of retail workers (especially luxury retail workers) who have pretentious attitudes. When your entire job description is to provide retail customer service to the people who are actually spending their money with the business. My experience at this location almost provokes me to stop supporting this business altogether. There is nothing I can find at Eylse walker, that I can't find at Neimans. Just saying. But considering I've never had a experience like this in LA, I'll continue to shop there. Pali team would never...
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July 2021 by Alexandra P.
Change your Yelp hours. Just drove 30 minutes down here and you're closed but says you're open. LAME.
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June 2021 by Nushin A
Purchased Dior sandels. I was sent home with the wrong size. Tried to bring back few days later to exchange for the correct size, they were unable to exchange for the correct size, or provide a refund. Poor service, poor policy. Without trying them on at home I wouldn't of known it was the wrong size, their mistake became my mistake and problem.
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March 2021 by katherine edwards
Wish the service was as nice when you are trying to return something... I'll go back to Nordstroms.
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February 2021 by Ryan Sokolowski
Great service and selection!
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October 2020 by Brian M.
They are very ignorant and their security guards might be the most ridiculous, uneducated and d*** guards ever. Do not shop
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December 2019 by Senicia B.
I am a huge fan of shopping. This store drew me in the door from their window display. Once I was inside I knew I was going to find something I liked. I was served Champagne while I was brought different items to try on. I loved the help putting outfits together. The staff was laid back and super helpful. My boyfriend was equally as happy sitting on their giant sofa.
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December 2019 by Ted Jarvis
Inquired about a mens line that I saw online, Forward. Got attitude. Guess that's their not good enough to put in the store line. Got in my RR and played golf.
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November 2019 by Eva Garcia
(Translated by Google) Well attended and I always find handsome jeans(Original)Bien atendida y siempre encuentto jeans guapos
