July 2021 by Michael D
My wife went this drybar fathers day weekend for a 10:15 appointment. She arrived just at 10:20, 5 minutes behind. They were the rudest people. They were still able to see her but then when the next appointment arrived threw her WET hair into a braid and told her to leave. Why see her at all then if you couldn’t commit to finishing her service?
May 2021 by jessica tran
Love dry bar! Aden was amazing! The style lasted the whole day and into the next.
May 2021 by Ashleigh Dixon
I had made reservations for myself and a friend. Drybar was running behind, about 10 minutes. I went back first, and my friend went back about 5 minutes after I did. Despite our reservation together which they had acknowledged at check in, we were seated at opposite counters. I really don't understand this about Drybar. I would think if you make reservations together, you could be seated together. Oh well. The scalp massage was only OK. I've had much better at other Drybars in the country. Overall, I probably won't return to this particular Drybar.
May 2021 by Ella C.
I am very disappointed with the service I received. The lady didn't even let me finish speaking before she hung up on me. She also used a very rude tone When I kindly wanted to know the price of something. Seems rather unprofessional and bratty right? I guess I will just take my business elsewhere. Get it together! Geez.
May 2021 by Lynn Dahle
One of my favorite dry bar locations. The staff is friendly not just with customers but with each other as well. It’s a great environment and makes customers feel very comfortable. Everyone that I saw come and leave, left with amazing styles and I loved mine as well.
April 2021 by Demi N.
I am so disappointed with the experience that I had here today. Let me start off by saying I called same day for a late appointment and I was super Thankful that they could get me in. I asked over the phone if they could do two French braids and add hair in to make it longer- they confirmed and we booked it. The place is really cute and the Receptionist was sweet. I don't remember my stylists name. While drying my hair she was super rough and ripping my hair and tugging my head. Now onto the braid part. My stylist was frustrated because apparently she did not know how to do the style I wanted (even though I confirmed on the phone). She kept saying I'm not trained to do this. I heard her walking around the salon asking loudly if someone could do it. At one point she got her phone and was watching a video on how to. She finally got one done and it looked awful. Finally I just told her to take it out and do two French braids with my hair. Well not only was this super painful because at this point she's rushing to get to her next client but it's not at all what I wanted. I'm super bummed because I don't like my hair and I leave tomorrow for vacation so I can't go get it fixed. Not to mention I bought hair too add in for this and it got ruined in the process so I just had to toss it. Stylist confronted receptionist in front of me and I just wanted to run out of there. So unprofessional, stressful and rough. At the end of all of it I will say the receptionist was sweet and gave me a discount and offered for me to come back and get a discount. I declined to come back. I ended up paying $25 (discount) plus a $10 tip (and $8 for the add in hair) It wasn't even worth it plus my time is wasted. I just honestly wished the stylist would have handled it better and not made it such a miserable experience.
April 2021 by Lara M.
This location is buzzing with good vibes. The staff is kind and welcoming. They are following safety guidelines and the shop is so clean. My greeter Marissa was informative and courteous. And the the hair???? Steph knocked it our office the park. The Mai Tai style was the way to go and she made me eel beautiful and put together. My hair lasted 4 days. Yep I said 4 days. That is skill. Make an appointment and be sure You request Stephanie B. You won't regret it. Cheers!
April 2021 by Marylou K.
Now I know why they call it drybar, because they fry your hair so badly from blow drying and it's weak products that your hair is as dry as the mojave desert. I don't color my hair and i don't blow dry my hair to the extent that you can smell it burning. The other day when I went to dry bar, i can smell my hair burning while she is blow drying it. My hair is fried now and how's tons of breakage. I have stick straight hair and it's fine. There was no need for all the drying. I did a survey and you think someone would get back to me but they didn't. They just don't care. It's all about the money. I am done going to dry bar.
April 2021 by Donna A.
I went for the first time and Stephanie did an amazing job, she explained everything to me as she was going. I wasn't sure about the styles on the look book so I showed her my own picture and she gave me exactly what I was looking for. I thought it was going to be so expensive and was shocked at the price and I went to dinner, played with it, slept on it and woke up with my hair exactly the same.
March 2021 by David Piraino
This place is terrific. The stylists are extraordinary. The place is immaculate. The service is second to none. If you want to look your best before your night on the town then I highly recommend you come here first. They are conveniently located at Fashion Island in Newport Beach. The manager Bree is so kind and helpful. I cannot say enough good things about this place and the entire staff.
March 2021 by Michelle L.
I spoke with Sarah when I knew I'd be late. She said to come in and it wasn't a problem, I'd be serviced. When I arrived, the receptionist was rude and disrespectful. She said there was now an hour wait and they wouldn't fit me in. Sarah came up and said she had told me that, was so sorry, but they still wouldn't accommodate me. It was my first and last time there. The woman behind me was so incensed at the receptionists attitude, she too left. Terrible customer service.
February 2021 by Charlotte F.
Mackenzie did my hair yesterday and she did such a great job!! I had an interview this morning so needed my hair to be smooth and easy to touch up after sleeping on it. Not only did it still look perfect when I woke up, it was still so smooth and sleek! I have very curly hair so this is not an easy task. She is excellent!
February 2021 by Amanda R.
The stylist Noely is absolutely amazing! Her blowouts are the the best and she's always so kind and professional- and fast! My blowouts last a whole week. She's also introduced me to products I love, and she switches up my look for a work day or night out on the town. So thankful I found her.
February 2021 by Sean K.
I've been going to DryBars all over the country for years, I travel for my job, Newport Beach is home and my favorite location. My go to stylist is McKenzie Wright, she's the absolute best, professional on every level and will do your hair exactly as you want. I change my schedule to match hers and it's worth it. Special props to this location for working so hard at being open when they could be during this challenging year. Highly recommend!
February 2021 by Kimberly S.
UPDATE:
The store manager has dealt with the situation and has fired the individual. Thank you Dry Bar for caring about your customers.
