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February 2024 by Ian Lambert
Great books but where are the chairs to sit in the relax!
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January 2024 by Neen M.
This isn't a newer location, they definitely needs some TLC and a revamp. I think that of Barnes and Noble in general, though. But this location is awesome to for being accessible (entrance right in front of parking lot) so you don't have to walk fully into the mall to get to. Also, love how seating is plentiful. There is a newer Barnes and Noble in OC and they have NO chairs, NONE. That's why I think that new location will not flourish and this one will continue to thrive. If there are no chairs people might as well buy their books online, here you can actually experience the whole book store experience. Thank you for that! Also grateful that they have the cafe to sit and enjoy as well.
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January 2024 by Michelle N
Awesome DVD Blueray selection I love the layout of the book store. YA section was on point. Calendars and gifts section is fabulous for last minute gifts and cards.
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January 2024 by Sandra Vittori
Messy, unorganized, customer service I give .5%out of 100.
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January 2024 by Liz Sencion
So glad there's still a bookstore to browse and shop. Books, magazines, gifts and more.
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December 2023 by Mahboubeh Omoumi
Very expensive
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December 2023 by Brendan Timpane
Needed specific periodicals...staff was very informed and helpful.
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November 2023 by Edward Menendez
This morning I visited this Barnes&Noble to kill some time before an appointment and was PROFILED by Erin, the manager, who thought I was trying to steal a book. Based on several past reviews, she not only has a sordid history of treating customers terribly, but she also has a history of unethical and unprofessional behavior towards her employees. I’ll never be returning, and I strongly urge that everyone support their local bookshop instead of supporting this chain, which has let this type of repulsive behavior slide for years.~Continue reading for my full experience~This was my first time at this location and at a Barnes & Noble, in general, in a few years, so I was excited to read for a couple hours with a coffee from the cafe.Walking in, I knew which books I was interested in comparing and spent about a minute looking for the first one before finding an employee, asking her where it was. I followed her to one of the tables by the front register where it was located, thanked her, picked it up, and checked the price. Another book I was interested in was there, so I checked that one too.I had to use the restroom, so I leave them both at the table and walk around the upstairs and downstairs in search of one before sitting down to read at the cafe. After not finding one, I decided to walk around the food court, which was right outside. As I stepped out of the store and was a few feet outside, Erin (the manager) follows me out and asks me “Did you need help finding something?”I told her no, and that I was just going to the restroom and coming back. She turns around and goes back into the store without saying anything else. I, personally, think that’s a weird question to ask someone once they’re outside of your store. Considering the history of terrible customer service at this location, I highly doubt her true intention in rushing out of the store behind me was to help me with something.I go back after the restroom and decide to check out the magazines before heading upstairs again. I see and employee and smile as I walked by into one of the magazine aisles. I see Erin walk by and I hear her tell that same employee to stay by the magazines and watch me because she “knows” I’m going to steal something. I brushed it off and thought maybe I was just hearing things, so I continue looking at the magazines and notice the employee walk into an aisle with me and scan a random magazine for no reason. I take a beat and ask her where the graphic novels are, since one of them was on my comparison list, and she directs me upstairs.(This is where it gets bad)About a minute into being in the very small graphic novel section, I see Erin whip around the corner, bob first, and immediately asks me if I found the book I had asked about when I first walked in. She obviously talked to her employees about me. I told her yes, but at this point, I knew she was profiling me, so I asked her if she thought I was stealing during our interaction outside of the store downstairs. She got flustered at the question and asserted that she was just trying to help me find something and that our interaction was inside of the store. I assured her it was outside of the store and that it definitely felt like she thought I stealing. She responded with “that’s what we get paid to do.” I was shocked by this response and her admittance to profiling me without just cause. As she turned around to leave, she asked if I had left the first book up front, and all I had to say was “Yup, where I found it.”Whether her actions were racially motivated or not, she was incredibly rude and made the experience of being there intolerable. I ultimately felt very uncomfortable after the interaction and left without a book, just a bad taste in my mouth.If you’ve gotten this far, thank you taking the time out of your day to read my horrible experience. I strongly urge you to shop at a small business or online instead of supporting this location, which clearly endorses and compensates this type of behavior from management.
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November 2023 by Edward M.
This morning I visited this Barnes&Noble to kill some time before an appointment and was PROFILED by Erin, the manager, who thought I was trying to steal a book. Based on several past reviews, she not only has a sordid history of treating customers terribly, but she also has a history of unethical and unprofessional behavior towards her employees. I'll never be returning, and I strongly urge that everyone support their local bookshop instead of supporting this chain, which has let this type of repulsive behavior slide for years. ~Continue reading for my full experience~ This was my first time at this location and at a Barnes & Noble, in general, in a few years, so I was excited to read for a couple hours with a coffee from the cafe. Walking in, I knew which books I was interested in comparing and spent about a minute looking for the first one before finding an employee, asking her where it was. I followed her to one of the tables by the front register where it was located, thanked her, picked it up, and checked the price. Another book I was interested in was there, so I checked that one too. I had to use the restroom, so I leave them both at the table and walk around the upstairs and downstairs in search of one before sitting down to read at the cafe. After not finding one, I decided to walk around the food court, which was right outside. As I stepped out of the store and was a few feet outside, Erin (the manager) follows me out and asks me "Did you need help finding something?" I told her no, and that I was just going to the restroom and coming back. She turns around and goes back into the store without saying anything else. I, personally, think that's a weird question to ask someone once they're outside of your store. Considering the history of terrible customer service at this location, I highly doubt her true intention in rushing out of the store behind me was to help me with something. I go back after the restroom and decide to check out the magazines before heading upstairs again. I see and employee and smile as I walked by into one of the magazine aisles. I see Erin walk by and I hear her tell that same employee to stay by the magazines and watch me because she "knows" I'm going to steal something. I brushed it off and thought maybe I was just hearing things, so I continue looking at the magazines and notice the employee walk into an aisle with me and scan a random magazine for no reason. I take a beat and ask her where the graphic novels are, since one of them was on my comparison list, and she directs me upstairs. (This is where it gets bad) About a minute into being in the very small graphic novel section, I see Erin whip around the corner, bob first, and immediately asks me if I found the book I had asked about when I first walked in. She obviously talked to her employees about me. I told her yes, but at this point, I knew she was profiling me, so I asked her if she thought I was stealing during our interaction outside of the store downstairs. She got flustered at the question and asserted that she was just trying to help me find something and that our interaction was inside of the store. I assured her it was outside of the store and that it definitely felt like she thought I stealing. She responded with "that's what we get paid to do." I was shocked by this response and her admittance to profiling me without just cause. As she turned around to leave, she asked if I had left the first book up front, and all I had to say was "Yup, where I found it." Whether her actions were racially motivated or not, she was incredibly rude and made the experience of being there intolerable. I ultimately felt very uncomfortable after the interaction and left without a book, just a bad taste in my mouth. If you've gotten this far, thank you taking the time out of your day to read my horrible experience. I strongly urge you to shop at a small business or online instead of supporting this location, which clearly endorses and compensates this type of beha
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September 2023 by Magilas Salvacion
Great store with massive selections of books, toys and dvds. Clean and very organized. It also have a coffee restaurant inside
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September 2023 by James Alley
I went in looking for a gift for my nephew’s birthday and I had partial title of a book (the series and the number in which it was released even though they aren’t actually numbered) and the person was able to help me. My nephew was also looking for Pokémon cards and so this turned out to be a one stop shop. Everyone was super friendly from the kids section to the cashier.Normally I go in for myself and and have a great time browsing and finding books more my speed and it was nice to be able to pop in and quickly get something I hadn’t looked at in years! I highly recommend checking this location out.
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September 2023 by Carole Ooi
It was so nice to shop in an actual bookstore. My daughter and I were at Fashion Island and decided to browse through several aisles and we found a few books to purchase. The store was well laid out and clean. The cashier was very friendly.
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August 2023 by Snoopy
Awesome DVD Blueray selection I love the layout of the book store. YA section was on point. Calendars and gifts section is fabulous for last minute gifts and cards.
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August 2023 by Evenstar1
Awesome DVD Blueray selection I love the layout of the book store. YA section was on point. Calendars and gifts section is fabulous for last minute gifts and cards.
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July 2023 by ChaCha StBernadette
Amazing store. So thankful it's still open. The pastries at the Cafe are delicious as well.
